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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,131 Reviews

4,131 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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April 04, 2024

Good communication throughout. Very satisfied with the quality of work done. Will visit again for service. More

by CREAMERJOSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Jaramillo
Apr 05, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for your positive feedback! We're thrilled to hear that you were satisfied with the quality of work and our communication. We look forward to welcoming you back for more great service in the future.

April 03, 2024

They got the work finished up in the 1-3 day timeframe, but my truck sat for 2 days before they looked at it… and that was with an appt. Communication was pretty bad as well… no communication for 2 days. More

by jvastola01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're sorry that your experience left you feeling unsatisfied. We offer a timeframe to give our customers an estimate of when their car will be finished based on our current workload. If you have any further questions or concerns for us, please don't hesitate to reach out. Sincerely, David Keller, Service Manager, service@palmerdcj.com

April 03, 2024

Great service easy in and out same day return will go there to have service again More

by brad.omalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot names
Apr 04, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Brad, thank you so much for the positive feedback! We're thrilled to hear that you had a great experience with our service. We look forward to seeing you again soon for your next service needs. Thank you for choosing us!

April 03, 2024

Helpful staff but very outdated service center and waiting area. Odd and somewhat busy/crowded service center entrance area. No one to greet and help you until you go inside. Once inside, small area a More

by jbghelerter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Apr 05, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for your feedback on our service center and waiting area. We want to provide the best possible experience for all of our valued customers. We hope to have the opportunity to work with you again in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com

April 03, 2024

Service receptionist was friendly and understood the issue I was having. Was able to get me an appointment to have issue looked at More

by belleaujanis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of names
Apr 04, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us such a positive review! We're thrilled to hear that our receptionist was able to assist you promptly and efficiently. We look forward to providing you with exceptional service during your appointment.

April 01, 2024

Awesome work. My car oil change was done timely and fast. Great customer service. Greats work More

by mitchelleldon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Mitchel! Thank you so much for your kind words! We are thrilled to hear that you had a great experience with us. Providing timely service and excellent customer care are our top priorities. We appreciate your feedback and look forward to serving you again in the future!

March 30, 2024

Excellent service. The different teams work very well together to ensure the customer is taken care of. We bought our Jeep and Ram from Palmer More

by narba880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for sharing your positive experience! We're thrilled to hear that our teams were able to deliver excellent service and make your buying process smooth. We appreciate your support and hope you enjoy your Jeep and Ram from Palmer!

March 29, 2024

I made a proposal on a car to be bought thru Enterprise Fleet on saturday close of business, they promised me to hold up to monday. Monday morning Enterprise contacter Palmer and asked all papers to move o More

by tpmohallem
Recommend Dealer
No
Employees Worked With
Nick Barron
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Astfalk was the sales person, although I understand he is not decision maker here, but his manager
Apr 04, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We are so sorry that your sale fell through! We hear your frustration, and we want to hep you find a similar vehicle to meet your needs. Please reach out to us when you can.

March 29, 2024

I dropped my Grand Cherokee for 2 recall fixes. The repairs, customer service and communication were stellar. More

by saruman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiram Morales
Apr 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Saruman, thank you for sharing your positive experience with us! We're thrilled to hear that you found our repairs, customer service, and communication to be stellar. We appreciate your feedback and look forward to serving you again in the future.

March 29, 2024

Prompt service and communication from the service department. My agent, Hiram, kept me updated on the status of my vehicle. I was also appreciative of the Uber arrangements from/to the service depart More

by rubio0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hiram
Apr 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Rubio, we are thrilled to hear about your positive experience with our service department and your agent, Hiram. Providing prompt service and clear communication is our priority, and we're glad to know that we met your expectations. Thank you for choosing us for your vehicle needs!

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