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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,131 Reviews

4,131 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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May 01, 2024

Everyone is so wonderful. They answered all my questions and were very thorough. My car was exceptionally clean when I picked it up. More

by taylormkeller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Taylor, thank you for sharing your positive experience with us! We're thrilled to hear that our team provided excellent service and that your car was exceptionally clean. We appreciate your feedback and look forward to serving you again in the future.

April 29, 2024

The service was excellent! I really appreciate the follow up and the personal attention to my car. I would definitely recommend this service department! Thank you again for the More

by DBTURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service department. Providing excellent service and personal attention to our customers is always our top priority. We appreciate your recommendation and look forward to serving you again in the future.

April 29, 2024

Very satisfied with the professional support I received from the Service Department. Louis was very knowledgeable about my Jeep Grand Cherokee's ac problem. Kept me informed of necessary repairs, parts, an More

by alaskatrac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis
May 01, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We are thrilled to hear about your positive experience with our Service Department, Alaskatrac! Louis is indeed a valuable member of our team, and we will be sure to pass along your kind words. Thank you for choosing us for your Jeep Grand Cherokee's needs. We appreciate your feedback!

April 29, 2024

From the first time I took my Wrangler in for service, Palmer has always impressed. They do a great job of scheduling and keeping on track, they address any service needed, and talk to me about recommend More

by JRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you've consistently had great service with us and appreciate your feedback on our scheduling, communication, and professionalism. We look forward to continuing to provide you with excellent service in the future!

April 27, 2024

Great service and was seen in a very timely manor with great customer service and had it back within two days More

by Bear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Kinsey
Apr 29, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Bear, thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service. Our team works hard to provide top-notch customer service and timely repairs. We appreciate your feedback and look forward to serving you again in the future.

April 27, 2024

2 hours for an oil change with appointment is really not good. If it weren't free through Jeep Wave I would have been pretty mad. I won't be back. More

by adam@missner.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Some lady
May 01, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Adam, we're so sorry that your appointment took longer than it should have. Sometimes we face challenges due to customer volume and understaffing, and we apologize that this affected your experience. We hope to work with you again in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com

April 27, 2024

Kim is awesome! ! The department is very flexible and makes service work there a breeze More

by al33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim
Apr 29, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you so much for the kind words about Kim and our department! We strive to provide a flexible and seamless service experience for all our clients. We appreciate your feedback and look forward to serving you again in the future.

April 26, 2024

Service was fast team kept me informed of the progress. When it took longer than expected they called a ride for me. More

by chrystal Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Apr 29, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Chrystal! Thank you for sharing your experience with us. We're thrilled to hear that our team provided fast service and kept you informed throughout the process. We apologize for any delays but are happy to hear that we were able to assist with arranging transportation for you.

April 26, 2024

Always an awesome service and solve all the issues very fast. They explain me very clear all issues and now my car is in the best shape :) More

by Sergio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiram
Apr 29, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Sergio! Thank you so much for your kind words and for taking the time to share your positive experience with us. We're thrilled to hear that we could help you out quickly and effectively. We're always here to make sure your car is in top shape.

April 25, 2024

Hiram is a great advisor. I’ve been servicing my car here since 2017 and I’m pleased with his guidance. More

by barb.still
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiram Morales
Apr 29, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Barb, thank you for sharing your positive experience with Hiram! We're thrilled to hear that he has provided great service since 2017. We appreciate your loyalty and look forward to continuing to assist you with your car servicing needs. Thank you for choosing us!

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