Palmer Dodge Chrysler Jeep Ram - Service Center

This was my first experience with the dealership. I was impressed with the courtesy and professionalism displayed by the team. The man in the parts department helped me find the repair center. Anothe I was impressed with the courtesy and professionalism displayed by the team. The man in the parts department helped me find the repair center. Another gentleman helped my wife find a place to park and find me for a ride home. The service writer kept me up to date with the recommended repairs and was attentive. The repairs themselves seem to have been done in a professional manner. I will definitely return when I need service in the future. More

I have had great experiences in the past. But my last visit was a disaster. I got a oil change and the mechanic left grease all over my door handle and on my inside wall.. They told me they But my last visit was a disaster. I got a oil change and the mechanic left grease all over my door handle and on my inside wall.. They told me they could not rotate my tires because my lug nuts were stripped. The mechanic actually put indents in the middle of my lug nuts trying to get them off!!! Your service manager told me they were like that before I came in. I wash my car 3 to 4 times a week, I would have noticed them dented from previous service at Mr Tire where I bought my new tires. I have free tire rotation and balancing with them. I figured I would let Palmer do the rotation since it was free with the 3 oil change special. Then the service manager wanted to charge me $450 dollars to replace the lug nuts!! What!!! They cost $40 dollars at Advance Auto for set of 20. This is the worst experience I have had with Palmer Dodge in 10 years I have been Going to them. I hope you can fix this situation going forward. More

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I recently had to have both of my exhaust manifolds replaced on my 2021 Ram Limited 1500. I have less than 70k miles on my truck and it's been immaculantly taken care of. Though I'm not impressed that replaced on my 2021 Ram Limited 1500. I have less than 70k miles on my truck and it's been immaculantly taken care of. Though I'm not impressed that I had to have the repairs done, that's not Palmer Dodge's fault. Kim in Palmer Dodge's service department took great care of me. Not only did she take good care of me and my truck, but she was also able to get me a considerable discount as a courtesy on the services rendered. I really appreciated Kim. She kept me informed, was empathetic to my situation, and took care of the repair in a professional and timely manner. Thank you Palmer Dodge, and a special thanks to Kim in their service department. Sincerley, Tom McConahay - Canton, GA More

Requested key fob check,signed me up for diagnostic electrical, for 200.00 dollars. They called to say it is the key fob. I was then charged 20.00 for epa compliance. Why? The car sat on lot for 3 days electrical, for 200.00 dollars. They called to say it is the key fob. I was then charged 20.00 for epa compliance. Why? The car sat on lot for 3 days, would not even rinse dust off car. When I went to start car my screen black they reset. I was really disappointed in the service and interaction with employees. More

The dealer has started charging a fee for credit cards. Additionally, they forgot to torque my lug nuts. I only found out because I stopped at the parts department on my way out from picking up my Jeep, an Additionally, they forgot to torque my lug nuts. I only found out because I stopped at the parts department on my way out from picking up my Jeep, and a tech came over with a torque wrench. If I hadn’t stopped for parts, they would not have correctly rotated the tires. More

They were able to work my oil change in without an appointment and had me out of there within the time they told me appointment and had me out of there within the time they told me More

The service team and my advisor Kimberly in particular do a great job of meeting any need I have with my vehicle! a great job of meeting any need I have with my vehicle! More

Scheduling was easy. Service (oil change) faster than expected. No attempts to sell other services (which I appreciate). Waiting area is clean and nice. Very positive exp Service (oil change) faster than expected. No attempts to sell other services (which I appreciate). Waiting area is clean and nice. Very positive experience. More

My vehicle was serviced at Palmer Dodge. The technician scratched the paint and tried to cover it up with touch up paint. When asked by the service advisor he admitted to it. At first, the s The technician scratched the paint and tried to cover it up with touch up paint. When asked by the service advisor he admitted to it. At first, the service manager was willing to get it fixed using a local body shop. The shop in question cuts corners and does not do quality work. I submitted estimates from a body shop I wanted the vehicle to be repaired at. They refused. They said I would be contacted by their insurance company for repairs. That never happened. Now the service manager said they will pay the bill only if I jump through hoops and make sure they get photo documentation of the repair process. The damage was done there and they need to pay the bill. I should not have to be inconvenienced. More