Palmer Dodge Chrysler Jeep Ram - Service Center

I purchased a brand new Jeep Cherokee , had not had the jeep 2 weeks and a light came on that said service shifter , took it in to the them to look at and was told they would have to order the part to fix jeep 2 weeks and a light came on that said service shifter , took it in to the them to look at and was told they would have to order the part to fix it . I was given my car back to drive it while waiting for the part to come in but noticed where they took the dash apart at , they left screws loose and the sport button was jammed , which this was not like this before it went to service . I immediately notified service and one of the owners ( Jody Cruce). They got my jeep back in to fix it , while dropping it off to service , the service advisor name Kimberly was very rude , her co worker name Ritchie noticed how she was being rude and intervened to assist me . They fixed it within a few hrs ( supposedly) ! Well two days after getting it back I kept complaining to them that the jeep seems not to be shifting gears correctly and struggling to drive no matter how much I push the gas. The owner ( Jody Cruce & Nick Barron the GSM ) ignored my complaint and act as if I was aggravating them . The next day my jeep came to a complete stop on 75 north in the middle of traffic , it would not even crank back up .Almost caused a crash on 75 north . I had to call the hero truck and then have it towed . I will never use Palmer Dodge for any service repair , nor will I ever buy a car from them again .The owner tried to pretend like he was interested in making sure the jeep was fixed but clearly was not . I had been calling his phone for the last 2 weeks now only for him to be sending me to voicemail . I will be reporting this to Lemon law / State / Jeep/ Stellantis . Worse experience I’ve ever encountered with a brand new vehicle . NEVER GO TO PALMER DODGE located at 11460 Alpharetta Hwy ! More

I have had several jeeps and they all have been serviced by Palmer over the years . Staff is super nice and helpful by Palmer over the years . Staff is super nice and helpful More

My service rep was awesome. She explained everything and all work was completed timely. I did not meet the service tech but they did a wonderful job. I will recommend this ser She explained everything and all work was completed timely. I did not meet the service tech but they did a wonderful job. I will recommend this service department to others in the jeep world! More

Great service department. Friendly staff, work was done as stated. Easy to get an appointment that worked for me. Friendly staff, work was done as stated. Easy to get an appointment that worked for me. More

I have always had a great experience at this dealership. Sarah Jaramillo is amazing! Very responsive and easy to reach. Sarah Jaramillo is amazing! Very responsive and easy to reach. More

Good service. All additional work has been done with Good quality. Will recommend this service to my friends. All additional work has been done with Good quality. Will recommend this service to my friends. More

Had an appointment and everything went very smoothly. In & out and my Jeep is running great! In & out and my Jeep is running great! More

The service was excellent. Sarah went above and beyond to make sure I was satisfied and communicated all the way through the process. Very satisfied. Sarah went above and beyond to make sure I was satisfied and communicated all the way through the process. Very satisfied. More

The team did a great job communicating the necessary fix and timing and I loved the uber service and timing and I loved the uber service More

We love to always go to this dealer, but last time my husband noticed that they did not change the oil, and also we are thinking that they did not change the fuel filters either. We felt very disappointe husband noticed that they did not change the oil, and also we are thinking that they did not change the fuel filters either. We felt very disappointed about it because we really love this place. More