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Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,131 Reviews

4,131 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

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July 27, 2024

palmer dodge always has great service! ! Kim is great!! always get my work done here. More

by nicholasc2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kim
Jul 30, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Nicholas, thank you so much for the positive feedback! We're thrilled to hear that you had a great experience with Kim at Palmer Dodge. We appreciate your loyalty and look forward to serving you again in the future.

July 25, 2024

This is the worst service I have ever heard of. I was lied to and they never really looked at my Jeep. I had it serviced by Butler CDJR in Beaufort SC and corrected in a day Your service people More

by rmsibly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service keep my Jeep for 2 weeks and never looked at it. I had an appointment for 8:00 am Monday June 24th. I delivered my Jeep at 8:00 am and after calling Lois Torres 3 times to get an update, nothing was done. I picked it up on July 12th no service
Jul 30, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're sorry to hear about your experience with our service team. We strive to provide top-notch service and we apologize for falling short of your expectations. Your feedback is valuable to us and we will address this issue with our team to ensure it doesn't happen again. Sincerely, David Keller, Service Manager, service@palmerdcj.com

July 24, 2024

Keep runs great after Alignment! Thanks guys. Sara and the Palmer Dodge team was awesome! More

by Maurice S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
Jul 25, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Maurice, thank you for taking the time to leave such a positive review! We're thrilled to hear that your experience with Sara and the Palmer Dodge team was awesome. We're glad your car runs great after the alignment. Let us know if there's anything else we can assist you with!

July 24, 2024

From sales, to service, to finance, these guys are the absolute best! Always a pleasure dealing with these guys. Not to mention they have the baddest toyz in town on the lot!! More

by wil6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Cruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Wil! Thank you so much for the kind words and 5-star review! We're thrilled to hear that you had a great experience with us. We appreciate your support and hope to see you again soon!

July 23, 2024

Service was performed as promised. The service person was ver professional. Very pleased with the service. Will service my vehicle her again. More

by Raj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Raj, thank you for taking the time to leave a review! We are thrilled to hear that you had a great experience with our service team. We look forward to servicing your vehicle again in the future. If you have any questions or need assistance, feel free to reach out.

July 22, 2024

They are pleasant and are concerned about my needs with the 4 trucks I have serviced and repaired. More

by servicemk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us and that we were able to address your needs with your trucks. We appreciate your business and look forward to serving you again in the future.

July 22, 2024

Issue that I took the vehicle for was addressed under warranty. It was easy to get an appointment and the communication was good. The reasons why I did not give 5 stars are as follows 1) the issue was wi More

by toneela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiram
Jul 23, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Toneela, thank you for sharing your feedback with us. We appreciate your detailed review and we apologize for the confusion during your recent visit. We're glad to hear that everything was ultimately resolved to your satisfaction. We'll make sure to address the communication issues you mentioned. Thank you again for your support.

Jul 23, 2024 -

toneela responded

Thank you. The fact that you read and respond (and call) shows that you take feedback seriously and I appreciate that. Will be back for my service :)

July 22, 2024

It was nice to see palmar first time for service to install foot steps and it was really great thanks More

by SPAYAL2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're thrilled to hear that you had a great experience with our service for installing foot steps! Thank you for taking the time to share your positive feedback. We look forward to serving you again in the future.

July 21, 2024

The absolutely best - from the people to the work! They are client focused and really work with you to get to the root of the problem. More

by ltsolomon2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly in service
Jul 22, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you so much for your kind words! We strive to always put our clients first and provide top-notch service. We're thrilled to hear you had such a positive experience working with us. Let us know if there's anything else we can assist you with in the future.

July 21, 2024

Palmer always provides exceptional service. Everyone is very professional and knowledgeable. Will always recommend to family and friends. More

by C.R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Cruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with Palmer. We're thrilled to hear that our team provided exceptional service and left a lasting impression. It means a lot to us that you would recommend us to your family and friends. Thank you!

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