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Palmer Dodge Chrysler Jeep Ram

Roswell, GA

Overview
Employees
Reviews
Vehicles
4.6
7,629 Reviews
Palmer Dodge Chrysler Jeep Ram has been in business for over 19 years. We recently acquired the Chrysler Jeep franchise and can now fully service all your Chrysler brand needs. We are a family owned business that operates out of one store in Roswell, Ga. We pride ourselves on outstanding customer service. We are one of the top sellers of Vipers and other SRT vehicles in the country and are well versed in all makes and models. Thank you for taking your time to read about us and hope that we can better serve you.
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11460 Alpharetta Hwy

Roswell, GA

30076

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Showing 7,629 reviews

December 27, 2024

Very courteous and knowledgeable staff. Prompt answering of all my questions and very willing to make a sale. More

by PNICHOLS26
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're thrilled to hear that our team was able to assist you with your questions and provide a great experience. Your feedback means a lot to us and motivates our staff to keep delivering excellent service. We appreciate your support!

December 27, 2024

Don't have to come back for fixing. Usually service department handles on first fix. More

by markdsteele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Dec 30, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks, Mark! We're thrilled to hear that our service team got it right on the first try. Your satisfaction means a lot to us, and we’re here to keep delivering great experiences!

December 27, 2024

The process was easy and I feel like I got a fair deal at Palmer. More

by ryanm2627
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Flemming
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks, Ryan! We're thrilled to hear that you found the process easy and felt you received a fair deal. We hope to work with you again soon!

December 26, 2024

Rich in service is such a great help and makes this always easy for me to service my vehicles. More

by SDAVIS31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Cruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gebhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're thrilled to hear that our services have made managing your vehicles easier. Your satisfaction is our top priority, and we appreciate your support!

December 22, 2024

They lied about giving a $200 credit for diagnostic if work was performed. Keep my car for several days to say nothing was wrong with the diagnostic. Replaced a battery (which could have been done at Au More

by oceestar
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Names not listed
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Dec 24, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We'd like to apologize for any misunderstanding that occurred during your service. We want to make sure we answer any questions you may have, and provide you with the repairs you need. Please reach out to us so we can assist you directly. Sincerely, David Keller, Service Manager, service@palmerdcj.com

December 21, 2024

Karim helped me in the process and was very patient answering all my questions. Really appreciate all the help More

by abhiRAM.myneni
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks, Abhi! We're thrilled to hear that Karim provided such great support. Your appreciation means a lot to us, and we’re here to help anytime you need assistance. We hope to work with you again soon!

December 21, 2024

I don't appreciate the push for financing and the upsell. I hate the game play and the trade in value and all the back and forth. I feel like I have been swindled... More

by H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dwain
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Dec 24, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're so sorry to hear that you were left unsatisfied with your financing experience. We want to help you get the car you're looking for at a price that works for your budget. Our team is dedicated to helping you find the best solution. Please reach out to us when you can. Sincerely, Nick Barron, General Sales Manager, nick@palmerdcj.com

December 21, 2024

Sarah is our service representative at Palmer Jeep. She always takes good care of us. The service department itself is very professional and efficient. It’s the only place we take our Jeep for service More

by rdavispac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah
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Dec 23, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you! We're thrilled to hear about your positive experiences with Sarah and our service team. We strive for professionalism and efficiency, and it's great to know we’re your go-to for all things Jeep. Your trust means a lot to us!

December 19, 2024

I am satisfied with the quality customer service and care. Luis Torres was very helpful and the personal attention given was great! I received text updates which I really appreciated. Luis is the BES More

by nimmons75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Torres
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Dec 23, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thanks for your feedback! We're thrilled to hear that Luis made a positive impact during your experience. We appreciate your understanding regarding the additional costs and will work on improving communication around pricing. Your satisfaction is important to us, and we look forward to serving you again!

December 19, 2024

I do not understand why we were asked to bring our car in on a Friday when the tech that was going to work on the car was not available until the following Tuesday. This place has little consideration for c More

by 11cinlyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 24, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We appreciate your feedback and apologize for the scheduling confusion. We aim to improve our processes and ensure better communication moving forward. Your experience is important to us, and we hope to serve you better in the future. Thank you for your understanding! Sincerely, David Keller, Service Manager, service@palmerdcj.com

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