Palmen Motors - Service Center

I have been waiting for six months for a repair on my 2023 jeep grand Cherokee called dealership and get same answer waiting for software update called corporate they opened case and resolution I have be 2023 jeep grand Cherokee called dealership and get same answer waiting for software update called corporate they opened case and resolution I have been a loyal jeep customer I guess that doesn't matter very unsatisfied with the situation would highly not recommend doing business with this company More

Scheduled a 4x4 service over a week in advance. Got an soil chance while I was here even though I wasn’t due. Come to find out they “don’t have any oil” and can do the diff or t case service. H Got an soil chance while I was here even though I wasn’t due. Come to find out they “don’t have any oil” and can do the diff or t case service. HOW DO YOU NOT HAVE BASIC VEHICLE MAINTENANCE SUPPLIES? More

I have 2 dealers closer to me but I drive to Palmen for my service because of their honesty and quality service, Always Professional and quick. Got me on the road for vacation quick! Thanks Paul! my service because of their honesty and quality service, Always Professional and quick. Got me on the road for vacation quick! Thanks Paul! More

Ryan provided the best customer service I have ever experienced. He talked to me thoroughly about the scope of the service I required, made me aware of a recall on my Jeep, and kept me aware of the pr experienced. He talked to me thoroughly about the scope of the service I required, made me aware of a recall on my Jeep, and kept me aware of the progress of the service being done throughout the day. I had asked him what the process would be should my Jeep breakdown when the service department wasn't open. He explained the process to me and when I arrived to pick up my Jeep he showed me where to find the envelopes and the slot in the door where it would need to be deposited. He also had someone pick up the recall parts in Racine in order for me to get everything completed in one day. Ryan explained my warranty on the battery and the other part that was repaired when I came to pick up my Jeep. I was so pleased with the outstanding service Ryan provided that I am now a lifelong customer of Palmen Motors. I consider Ryan a valuable asset of your team! Thank you, Laura More

On a recent visit Paul followed up to keep me informed and the tech, Lee did a great job with the repair. Repairs completed faster than anticipated. They even procured backordered parts from another deale and the tech, Lee did a great job with the repair. Repairs completed faster than anticipated. They even procured backordered parts from another dealer to speed things up. More

The Palmen staff is always so friendly. Their prices are fair. I always receive great service and it’s fast & easy! fair. I always receive great service and it’s fast & easy! More

Ryan is a fantastic service advisor. He is always courteous, responsive and goes above and beyond. HE is the reason I come back for service even knowing I am paying more than I would else where. Than courteous, responsive and goes above and beyond. HE is the reason I come back for service even knowing I am paying more than I would else where. Thank you RYAN! More

Paul is always so friendly when my family and I bring our vehicles in for service. He always provides a great experience! Keep up the awesome job!!! vehicles in for service. He always provides a great experience! Keep up the awesome job!!! More