Palmen Motors

We have endured a strange year due to Covid and buying a new vehicle is also a different experience. What you need from a dealership now is good communication. I got that from the Palmen Jeep sales team, sp new vehicle is also a different experience. What you need from a dealership now is good communication. I got that from the Palmen Jeep sales team, special thanks to Danny & Mike. Due to the fact that a good portion of the deal is done remotely ie phone or email it is more important your phone calls and emails are returned in a timely manner. My phone calls and emails were always returned. Believe me I asked a lot of questions. Great Deal & Great People! Thanks, Chuck Nelson More

John, Paul, and Charlette are great and love the quick turnaround on vehicles. Plus Jeff in sales is very positive and gets things done. Service department keeps you moving and gets things done. turnaround on vehicles. Plus Jeff in sales is very positive and gets things done. Service department keeps you moving and gets things done. More

Arnie was great to work with! He was no pressure and knew his stuff! This was our 2nd Palmen purchase! We'll definitely be back!! his stuff! This was our 2nd Palmen purchase! We'll definitely be back!! More

Brought my 15 Jeep in for service. Unfortunately, it was a drive shaft. The advisor brought out the detailed bill with the driveshaft listed price of 1400.00. There was also two other charges listed as cust a drive shaft. The advisor brought out the detailed bill with the driveshaft listed price of 1400.00. There was also two other charges listed as customer concerns- fuel injection service and brake fluid flush. Neither of these charges were a concern of mine. The total bill was 1800.00. I took out my phone to take a picture of the bill. As I snapped the photo, he took the bill and said, “ here I need to fold it because these other two charges are irrelevant”. He went back and reprinted, the bill, with those charges taken off. RED-FLAG ! I was also told service would take an hour, giving a few more for test drive. I was there at 7:15am. Left the car at 9:00. I left there feeling, as a women, they were going to TRY and rip me off. I had to call three times before I finally got a hold of manager / advisor at 2:30 pm. I’m very disappointed with this well established dealer. This is my first Jeep purchase and second time I had issue with it. I will not buy another Jeep product nor will I deal with Palmen. I’m hoping my phone call to Chrysler will remind dealers to show respect to women, elderly and improve on their customer service. And if these advisors or technicians work on commission - think before you try something that is fraudulent! More

The sale preson Mario Ayala was great preson to work with buying my car and palmen motor is great place and I will tell my friends also to go there buying my car and palmen motor is great place and I will tell my friends also to go there More

Mike Moreno was great with helping me find my first car! He was super informative and made sure I knew everything about the car before making a decision and was super quick/responsive when inquiring off sit He was super informative and made sure I knew everything about the car before making a decision and was super quick/responsive when inquiring off site! More

Mike Moreno was great to work with. We had a wonderful experience buying my daughter’s first new car! Our visit was fast and efficient. experience buying my daughter’s first new car! Our visit was fast and efficient. More

The staff here was friendly and easy to work with. Kept me informed on what was being done to my vehicle. Made me feel valued! me informed on what was being done to my vehicle. Made me feel valued! More

Friendly service staff. All vehicle services were taken care of in a timely manner. Tire pricing was more competitive than other retailers and even cheaper than the tire shops! Facility was being cleaned c care of in a timely manner. Tire pricing was more competitive than other retailers and even cheaper than the tire shops! Facility was being cleaned consistently and all employees were following COVID19 guidelines. More

Call just dropped my jeep off for first oil change...Very upset with lack of appropriate mask wearing by service team. One person without a mask altogether, lady who checked me in had mask not covering her upset with lack of appropriate mask wearing by service team. One person without a mask altogether, lady who checked me in had mask not covering her nose and expected me to roll down my window to get checked in, I had to motion to her to put mask over nose and seriously considered leaving before getting service done. October 16 with major coronavirus surge Here in Wisconsin. Palmen Service Department, get your act together.... More