Palmen Motors

Palmen Motors Exceeds The Challenge! Does anyone remember what good old fashion "customer service" is these days? I can tell you for a fact Palmen Motors in Kenosha, WI sure does. I wa Does anyone remember what good old fashion "customer service" is these days? I can tell you for a fact Palmen Motors in Kenosha, WI sure does. I walked into the dealership with a challenge, trade in my high mileage vechicle. get the Jeep I wanted and the payments I had to have. Enter "Freddy" Sales Rep extraordinaire, Freddy was an information machine, he knew everything about the vechicles, all the models, all the options what more could I ask for. He helped me to get the most money for my trade as well as not having to settle for a lesser vechicle. Freddy made this car buying experience actually "Fun", He was an advocate for me the customer. So happy with the entire process A-Z. Thank you Freddy you earned my business hands down. More

Do not buy at Palmen. Group Fail. Advice: Don't buy from Palmen. However, if you want to get the real experience of a stereotypical used dealership like you see on TV- this is the plac Advice: Don't buy from Palmen. However, if you want to get the real experience of a stereotypical used dealership like you see on TV- this is the place. They will sell vehicles with known problems like check engine lights and sell you warranties that don't apply to you and your vehicle. On our test drive the check engine light came on. I told them I could not buy a vehicle with a check engine light on. They said they would repair the issue and let me know of the status. I received a confirmation email the following day saying the issue had been resolved. They told me they would warranty any work they do on the vehicle "as good faith". Right before I started the paperwork process Pete told me they WOULD NOT warranty the fix that was promised to me by another manager. I bluntly told Pete "It's not my reputation on the line." Once I had literally signed all loan paper work; changed and paid for my insurance for the new vehicle; and had my plate physically transferred to the new vehicle, I was sat back down to be informed the check engine light came back on BEFORE I had even signed the papers. They then sent me home in my OLD car which was no longer insured and with the plates that were already physically transferred to my new vehicle. When I came back the next day, the sales men were rude when I had asked for my sales rep. When I asked about the status of my vehicle, they told me this Pete had taken it to the GMC Palmen, up the road on HWY 50, to have it repaired as that dealership had the correct diagnostic tools and actually knew before performing tests that the issue was "known problem" by GM. After the repair, he drove it to Milwaukee to see if he could get the check engine light back on. Instead of the check engine light coming on, he gave me a ding in my hood and two chips in my windshield. As far as the warranties: one out the two warranties they sold me is partially identical to the other one and the rest doesn't apply to me due to the condition in which they sold me my vehicle (per the fine print). I brought this up to a manger and he try to pull the old sales trick to "make you see the positive side" of the ordeal. They even said Pete shouldn't work with customers. To end this 3 month, overdue review: After I shared this experience with others, I heard they had the same kind of experience with buying their vehicle at Palmen. If you're into gambling- go to Palmen and buy a vehicle. If you walk out of there with a "positive" experience either you are one of the lucky ones and should try Vegas or you haven't discovered what has been hidden from you. I will assume the latter. I would rate Palmen no stars on Google but Google has the one star as "Hated it" and that sums up my first car buying experience. More

Five star service from Brian Ambrogio!!!! I have bought multiple new cars through the years. Brian made me feel at ease and like I was dealing with a friend instead of a salesman. I had an i I have bought multiple new cars through the years. Brian made me feel at ease and like I was dealing with a friend instead of a salesman. I had an issue with paint on the hood of my new Chrysler 200 and Brian understood my concern and made sure I got a new hood from Chrysler and made sure I had a loaner while it was being taken care of. From start to finish, Brian showed nothing but top notch customer service. I will go back to Palmen for my next vehicle because of my experience with Brian Ambrogio. More

My new home My husband and I had a wonderful experience at palmen. Our sales guy Rick was courtesy and very patient. If you are looking for a warm and friendly en My husband and I had a wonderful experience at palmen. Our sales guy Rick was courtesy and very patient. If you are looking for a warm and friendly environment then palmen motors is it. More

Great car buying experience! Brian was caring, fair, and honest in his sale. We had three previous horrible experiences at dealerships, and walked out. We LOVE our Dodge Journey Brian was caring, fair, and honest in his sale. We had three previous horrible experiences at dealerships, and walked out. We LOVE our Dodge Journey! We will need another car in the future and will probably go back to Brian at Palmen. We will be recommending Palmen and Brian to family and friends! Way to go Brian! Thanks for a wonderful car buying experience. David and Kristen Karmas More

Used Car Purchase I located this car on cars.com. Drove to Wisconsin from Kentucky to purchase. Met up with Brian Ambrogio at Palmen - great guy - best experience I'v I located this car on cars.com. Drove to Wisconsin from Kentucky to purchase. Met up with Brian Ambrogio at Palmen - great guy - best experience I've had buying a car anywhere. Brian even delivered it to me (three states away). Now that's got to be the ultimate in customer service! More

Great Experience I had the pleasure of working with Brian Ambrogio at Plamen Motors. I walked in without knowing exactly what vehicle I wanted to purchase and Brian w I had the pleasure of working with Brian Ambrogio at Plamen Motors. I walked in without knowing exactly what vehicle I wanted to purchase and Brian walked me through all of my options and eventually helped me end on the exact car I was looking for.Not once did I ever feel pressured He is a great guy and I will most certainly refer anyone I know to him. This is a great company with great people. Plus I get free car washes for my newly purchased vehicle. Ryan H. More

Great service Brian did a great job meeting our car shopping needs. He asked us few questions to help us figure out the right car and style that fit our family lif Brian did a great job meeting our car shopping needs. He asked us few questions to help us figure out the right car and style that fit our family lifestyle. He was extremely knowledgable and patient. Thank you Brian!! More

Worked with us. When I buy a car it is a very long process. We arrived at 11am to see Brian Ambrogio and didn't lkeave until 5:50pm. I knew where I needed to be for When I buy a car it is a very long process. We arrived at 11am to see Brian Ambrogio and didn't lkeave until 5:50pm. I knew where I needed to be for monthly price. It took some time for us to come to terms but in the end we were successful. Brian even brought us a car that wasn't on the lot that we liked the color more. He even gave us some money out of his own pocket to get some food while they were getting our new van ready. More

Review of sales person Brian wasn't just trying to sell me a car, he truly believes in the Jeep and Kia. In fact, he became a sales person for them when he went in there to Brian wasn't just trying to sell me a car, he truly believes in the Jeep and Kia. In fact, he became a sales person for them when he went in there to purchase a car for himself and I know his loyalty to them is just as energetic as it was when he first started working there. Whatever he tells me about the car I'm going to purchase I will believe because I know he has researched it first. He knows cars and I trust his judgment and love his enthusiasm. More