Palmen Motors

Do not come here for repairs "On March 14th, a 2002 Jeep Liberty was brought in due to overheating issues by my grandmother. The car was in the possession of Palmen Motors for nea "On March 14th, a 2002 Jeep Liberty was brought in due to overheating issues by my grandmother. The car was in the possession of Palmen Motors for nearly two weeks before it finally left with more damage it had come in with. During this time, repairs done included a new thermostat and water pump, which is what Frank (a mechanic at your dealership) said was necessary to do and explained that this was explicitly why the car had been overheating. Other repairs pushed were new brake pads and rotors for the front of the car and a new muffler. While this was not the main concern with the car, my grandmother agreed to these repairs. She had expressed that she wanted to make sure that the car was safe to drive on the freeway as I needed to drive it back to my college which is hours away from Wisconsin. Knowing this, Frank assured my grandmother that the car would be safe to drive. He eventually called after a few days and asked to keep the car for one more day to test drive the car and make sure everything had been fixed properly. He reassured us that it would be ready the following day, so that is when we came to pick up the car. When I arrived, the car was not ready for pickup yet. I was told the car would be ready at 9am and did not have it back until after 3pm. Once we had the keys, we left the dealership. I wasn’t able to make it home before the car overheated AGAIN, nearly eight minutes away from your dealership. I immediately called your dealership again to have the car towed back as the car was no longer safe to drive. The first person I spoke to said McDevitt’s Towing would be able to tow the car, I then said I would call her right back to alert my grandmother (Rosa French) that the car was overheating as she had paid for the repairs. After I spoke to my grandmother, I called back within three minutes and someone else answered. When I caught them up with what had happened to my car, they flat out told me that Palmen cannot help with tows and that I would need to call a roadside assistance company and then asked if I would be willing to drive the car back. I responded with “Absolutely not. The previous person I spoke to assured me that Palmen would be able to assist with the tow.” I am horrified that someone asked me to risk my safety and wellbeing to drive a car that was clearly overheating back. After going back and forth for a bit, she eventually gave me the number of McDevitt’s Towing. The car was towed back to Palmen Motors and would remain in your possession for and three more days. During this second visit, I had multiple people dodging my phone calls when I was calling for an update on the car. The only time I would hear anything new is when I had to drive to the dealership and ask in person. Keep in mind, your dealership is thirty minutes away from my home which made driving back and forth for answers even more ridiculous. I made at least four visits for progress and during these visits, I was told that any possible issues causing overheating were just wild guesses. Eventually, Jay and another mechanic started talking about other ways to diagnose the issue such as cutting my radiator in half to “figure out what was going on”. I was asked about the history of my car such as repairs made in the past and what had been replaced. I told Jay that the engine had been replaced with BRAND NEW one. Not used or refurbished. The radiator was also replaced which was again, brand new. Jay eventually called the River Front Chrysler Jeep Dodge which is where these repairs had occurred and was recorded, after getting the history of the car, he told me that it extremely well taken care of. He even reaffirmed by saying “impeccable care”. This is why I was shocked that my fiancé told me someone from Palmen Motors had called him (not me or my grandmother who had paid for the repairs) and said I needed a brand-new engine in my car, which would run us about $7,300-$7,600. We declined and had the car towed to another mechanic in Racine who gave us our second opinion on the car. Upon inspecting the car, he concluded that the thermostat had been placed in the car BACKWARDS which resulted in my engine being blown. To conclude, it is clear that no one else is responsible for this damage other than Palmen. The car was in your care for two weeks. In this time had several diagnostic tests, full point inspections, and repairs were performed, none of which addressed and fixed the main issue: overheating. We paid nearly $1700 dollars for the overheating issue to be fixed, but instead, we received a ruined car back with a blown engine. Your mechanics attempted to cover their mistakes by telling us we needed a brand-new engine. This car is my only form of transportation to and from college and work and this situation far surpasses an “inconvenience”." More

Great service, excellent sales persons I felt as though we were heard when we stated our limitations on what we could spend, but also on what we wanted. Mike treat us well. He wasn’t to pus I felt as though we were heard when we stated our limitations on what we could spend, but also on what we wanted. Mike treat us well. He wasn’t to pushy and worked with us to get the best deal we possibly could. I could be happier with the service we experience as well as the quality or car we purchased. I feel they went above and beyond to make us feel comfortable. More

Jeep Renegade purchase Shawn, Frank and Ted made our purchase a wonderful experience. The most helpful and understanding sales people I've ever met. Go see them today Shawn, Frank and Ted made our purchase a wonderful experience. The most helpful and understanding sales people I've ever met. Go see them today More

Top notch! I purchased a Kia soul through Palmen Kia in September of 2016, after I was involved in an accident right before Christmas 2017 Palmen has been there I purchased a Kia soul through Palmen Kia in September of 2016, after I was involved in an accident right before Christmas 2017 Palmen has been there to help me decide what car I want and ensuring that everything is going good while waiting for insurance and finance company to get all the old vehicle stuff wrapped up. I felt no pressure when I came in to test drive vehicles. Don, Adan, Mario, and Logan have been so kind and understanding the whole time. I had all my service for my soul done at Kia service and plan to keep it that way with my new forte. The service center is the best and they really treat you well! They have never tried to sell me something I don't need and always treat me with respect! More

Car Purchase Larry Steponitis made my purchase of a new 2017 Pacifica go very smoothly. He is not a high-pressure salesman and very confident and knowledgeable in Larry Steponitis made my purchase of a new 2017 Pacifica go very smoothly. He is not a high-pressure salesman and very confident and knowledgeable in the products he is selling. I would recommend Palmen Motors to anyone interested in purchasing a new or pre-owned vehicle. More

Repeat customer.... I have bought a few vehicles from Palmen over the years, have always had a good experience all the way back to the '81 Aries I bought at the Roosevelt I have bought a few vehicles from Palmen over the years, have always had a good experience all the way back to the '81 Aries I bought at the Roosevelt Road location. Teddy and Adan were very helpful on this purchase and made it a great transaction. More

Wonderful Service Service Manager, Melissa was very nice sending an email and voicemail reminder about the free oil change and talking about the minor concern I had on Service Manager, Melissa was very nice sending an email and voicemail reminder about the free oil change and talking about the minor concern I had on my Journey. It was checked out and I am satisfied all is good. More

Purchased a new vehicle I worked with Larry Steponitis to purchase a new 2018 Promaster , I had it built to suit so it took a few visits to work out all the details. Larry wa I worked with Larry Steponitis to purchase a new 2018 Promaster , I had it built to suit so it took a few visits to work out all the details. Larry was very helpful through out the process. More

An Enjoyable Shopping Experience. We had an excellent presentation from Jeff about the new features of the Jeep Cherokee. He listened to what we were interested in and had a lot o We had an excellent presentation from Jeff about the new features of the Jeep Cherokee. He listened to what we were interested in and had a lot of patience. We were also invited to call if we had any questions later. More

Car pruchase I was very pleased with the salesman at Palmen and did purchase a care from Palmen and would purchae another vehicle with the same salesperson.. I was very pleased with the salesman at Palmen and did purchase a care from Palmen and would purchae another vehicle with the same salesperson.. More