Palmen Dodge Chrysler Jeep Of Racine - Service Center

Dealer made good on no appointment oil change At first the dealership hemed a little bit about taking my car in to change the oil. I am obliged to have the car serviced at the dealership whi At first the dealership hemed a little bit about taking my car in to change the oil. I am obliged to have the car serviced at the dealership which is many miles from my house. So when I just need an oil change and they have expressed change service no appointment I took them up on it and even though they were Busy they took me in and delivered the service More

Great service It was easy to make a service appointment on short notice. My sales experience a few months back was also positive; they worked with me to get my leas It was easy to make a service appointment on short notice. My sales experience a few months back was also positive; they worked with me to get my lease to a reasonable monthly rate. More

Unsafe I was in early this morning for an oil change with tire rotation and a recall fix on my steering wheel. I traveled from Milwaukee to Racine for this r I was in early this morning for an oil change with tire rotation and a recall fix on my steering wheel. I traveled from Milwaukee to Racine for this repair because I use to live in Racine and use to use this dealership. Upon receiving my vehicle after repairs I started my travel back to Milwaukee. Once I reached the speed of 55mph I noticed the steering wheel to shake out of control. This did not happen prior to my service today. I called the service department to inform them and was blown off and told it is because the tires were rotated and I would have to pay to have them balanced or rotated back. I explain I was not going to pay but would have someone else look at my car. About a hour later I received a phone call from the service department. It was the same person I had spoke with early. A message was left apologizing because it was so busy but after some thought wanted me to revisit the service department for a safety check free of charge. Busy or not they allowed me to keep driving a vehicle long distance after being informed of a problem and then proceeded to ask me to return for a safety check. Very unsafe practice!! I have children that ride in this car. How is this okay? More

Service Basic oil change. Wally was very nice and helpful considering he was the only one in service checking people in. Very thankful for the car wash! Alway Basic oil change. Wally was very nice and helpful considering he was the only one in service checking people in. Very thankful for the car wash! Always drive to Racine for setvice! More

Best service department ever!! Thanks to the well trained and caring service department staff,I can count on excellent service and know my vehicles will be fixed right the first ti Thanks to the well trained and caring service department staff,I can count on excellent service and know my vehicles will be fixed right the first time. I bring my foreign car and GMC there also which they can fix and maintain even though there not selling these. Great job team!!! More

They Stop Caring After You Buy Worst Service Department ever! Bought a 2016 Chrysler 200 from them for $36,000. I go to look at it and notice the backseat has a huge gouge in it whi Worst Service Department ever! Bought a 2016 Chrysler 200 from them for $36,000. I go to look at it and notice the backseat has a huge gouge in it which they didn't notice. I'm told it'll be fixed for free. Two weeks later they finally get in a new leather cover for it and I drop it off for the day and get a free loaner car. I come back at 6 to pick it up no one tells me where my car is and once I find it I open the backseat and the cover isn't tightened at all! It looks like someone threw a queen size bed sheet on a twin size mattress. I go in and ask for the manager and no one there knows why my car looks like that. They say take the loaner car home and it'll be fixed on Saturday. I come back first thing Saturday asking how it's going to be fixed because I need to go to Chicago and want to show off my new car to friends. Told it'll be done in an hour. When I ask why I should trust it'll be done right this time when it wasn't done right the first time I'm told because it will be. I ask why they tried to return the car to me in such poor condition before and Patti tells me she can't answer for her employee because he's a grown man. I say well why did no one else look at it and she says "sweetie he told me it looked good and I trust him." I say well I don't so why don't you take a backseat from one of the two new ones on your lot and put it in mine so I can leave and I know it will look right. She told me no because that's pilfering but it will be done right. Half hour later I recieve a call saying my car's ready and they pulled the backseat out of a new car in their lot because I'm assuming they actually don't know how to do good upholstery work. Will never go back again. Service Department is rude and incompetent. More

professional and courteous Jerad was very helpful and professional in describing all of the features of my NEW Jeep Patriot Latitude 4x4. He met me at the door and was ready t Jerad was very helpful and professional in describing all of the features of my NEW Jeep Patriot Latitude 4x4. He met me at the door and was ready to spend time with me! More

Quick reliable service department Over the past 15 years I have purchased 7 new vehicle from this dealership for myself and wife. All of these vehicle have been serviced by this deale Over the past 15 years I have purchased 7 new vehicle from this dealership for myself and wife. All of these vehicle have been serviced by this dealerships service department. They have been friendly and very reliable. Each oil change, tire rotation or recall has been handled in a fast and as scheduled. Nothing but good things to say about the service. More

I can't believe it. I was going to buy a new car from you. and you couldn't even look at what was wrong with the one I have. I was going to buy a new car from you. and you couldn't even look at what was wrong with the one I have. More