Palmen Dodge Chrysler Jeep Of Racine - Service Center

Service Patty in service is awesome. I needed a shuttle and arrangements were made for that. The noise i had in my truck was diagnosed as there was an informa Patty in service is awesome. I needed a shuttle and arrangements were made for that. The noise i had in my truck was diagnosed as there was an informational given to the dealers on it. More

Over priced Hard to believe that the Chevy dealership next door includes the tire rotation and a car wash for the same price and are still able to get me out in h Hard to believe that the Chevy dealership next door includes the tire rotation and a car wash for the same price and are still able to get me out in half the time. I had a 730am appt and did not leave the dealership until 915am. Considering my car costs $20000 more than my Chevy did, you should upgrade your service and services. More

Oil change I depend on Patti to be sure everything I need is done. I’ve been very happy with the service I’ve received over the last years. I depend on Patti to be sure everything I need is done. I’ve been very happy with the service I’ve received over the last years. More

No knowledge of hybrid pacifica We bought a brand new Pacifica hybrid from Palmen 5 months ago and have already had the check engine light come on 3 times for the same error code. Pa We bought a brand new Pacifica hybrid from Palmen 5 months ago and have already had the check engine light come on 3 times for the same error code. Palmen service has been unable to give a satisfactory answer to the problem even after my insistence that they inquire further with Chrysler corporate. They claim that they haven’t sold very many hybrids so they don’t have any experience with working on them. I understand that fact, but I find it hard to believe that nobody in the Chrysler organization can give further input as to what to do to resolve a check engine light from coming on so frequently. I was told after the third instance that the issue is because I haven’t kept the vehicle plugged in during the sub zero weather. I agree that the battery is not going to operate efficiently at all in that kind of weather, but why the check engine light every time the weather gets too cold? I find it hard to believe that Chrysler would sell a vehicle throughout the continental US and in Canada that can’t be driven in the cold weather without being plugged in the moment the vehicle is turned off. The infrastructure doesn’t exist for this yet and it’s rediculous to think that a people moving vehicle like a minivan can’t be used for daily life just because the weather is cold. I feel as though there must be another explanation and Palmen doesn’t seem to care enough to dig further into the issue. I’ll be taking the vehicle elsewhere for service in the future and won’t be purchasing any further vehicles from them. More

Oil change and tire rotation I had called twice, once on Friday afternoon and once on Saturday morning to set up an appointment for Monday. Both times I left messages and neither I had called twice, once on Friday afternoon and once on Saturday morning to set up an appointment for Monday. Both times I left messages and neither call was returned. Totally frustrated, I finally went online to make the appointment but I was not able to get in as early as I wanted to. When I arrived for my appointment , I informed the associate of the issue that I had trying to make the appointment. It turns out that the associate that I was connected to on Friday was off that day and the one I was connected to on Saturday was off THAT day. I suggest that your operator be familiar with who is and who is not in the office so that she/he can ask if someone else can help if the person the customer asks for is not in More

Very customer service If it was for an oil change, it was long. But, service checked more of the things under the hood. Besides, the service manager found a coupon to make If it was for an oil change, it was long. But, service checked more of the things under the hood. Besides, the service manager found a coupon to make the job VERY reasonable. More

Excellent Customer Service Patty was amazing at getting me in to a technician to fix my flat tire 20 minutes before closing. Patty went above and beyond to make sure that my tir Patty was amazing at getting me in to a technician to fix my flat tire 20 minutes before closing. Patty went above and beyond to make sure that my tire was fixed and the technician who patched my tire did an amazing job. More

Professional service center staff Service center staff are knowledgeable & professional. Waiting area is underwhelming unfortunately. (3 televisions hung from the ceiling practically, Service center staff are knowledgeable & professional. Waiting area is underwhelming unfortunately. (3 televisions hung from the ceiling practically, competing with noisy hard rock music in the sales floor) Perhaps I'm just used to classier waiting areas, but that would make a huge improvement for this deaership. More

Only place I’ll go I just needed an oil change and tire rotation but Patti is always so nice and got me in on my schedule. Good service, friendly staff, satisfied with r I just needed an oil change and tire rotation but Patti is always so nice and got me in on my schedule. Good service, friendly staff, satisfied with results every time! More

Scheduled vehicle maintenance Brought vehicle in for scheduled maintenance. They did exactly what I had requested and conducted the mileage scheduled maintenance and checked over t Brought vehicle in for scheduled maintenance. They did exactly what I had requested and conducted the mileage scheduled maintenance and checked over the vehicle. The dealership had offered a coupon that saved me over $40.00. More