Palmen Dodge Chrysler Jeep Of Racine - Service Center

Service work I purchased a Kia Sorento a few months back. I called Terry Hendrix to explain the noise I was experiencing in my front suspension. He immediately to I purchased a Kia Sorento a few months back. I called Terry Hendrix to explain the noise I was experiencing in my front suspension. He immediately took care of the situation and my car has runs perfect. Very satisfied! More

my wife vowed to avoid the place in the future My wife Monica Habeck brought in our Caravan for a $13.95 coupon service to rotate tires and inspect brakes. She came home very disappointed in the in My wife Monica Habeck brought in our Caravan for a $13.95 coupon service to rotate tires and inspect brakes. She came home very disappointed in the interpersonal skills and service attitude of the individuals she worked with. Our other vehicle is a Hyundai and a service appointment at that shop is a joy ... I enjoy visiting there. Not so at Palmen. Then when my wife gave me the receipt when she got home, I expected to see $13.95 + tax and instead it was $20.37. Seems like a broken promise. The service manager called me when Monica first arrived at his desk at 1:30PM yesterday and recommended 3 things: brake system flush, power steering system flush and fuel injection cleaning. Each service was quoted in the vicinity of $139. I asked him to call me after the inspection of the brakes so that I could make a consolidated service decision. I never got a call back. I did contact other Racine service providers and found out the Palmen prices were high by roughly 70% to 225% Wow. Plus I was told that the correct practice on one of the services was to inspect a sample of the fluid for evidence of water contamination first before recommending a fluid replacement. Needless to say, my trust feeling on Palmen plummeted to a really low level yesterday. Terrible. More

Pleased with service Timely responses from Tim. He even called us on his day off to follow up on progress. We were happy with results and continue to use this location. Timely responses from Tim. He even called us on his day off to follow up on progress. We were happy with results and continue to use this location. More

The service department always takes great care to help me. Patti makes sure to ask and then double checks what needs to be looked at on my mini van. She is always courteous and conscientious about everythin Patti makes sure to ask and then double checks what needs to be looked at on my mini van. She is always courteous and conscientious about everything. She is always helpful and understands that I do not know the lingo I just know the van needs to be serviced. I appreciate the fact that she is not condescending to me at all. More

FINISHED ON TIME. we brought our van in near closing on Saturday. They ordered the new tire and it was installed Monday. They took us home and picked us up very prom we brought our van in near closing on Saturday. They ordered the new tire and it was installed Monday. They took us home and picked us up very promptly More

Nice service Everything I needed was taken care of and completed quicker than I thought it would be. I received a courtesy phone call as well which I appreciated. Everything I needed was taken care of and completed quicker than I thought it would be. I received a courtesy phone call as well which I appreciated. More

Oil change routine maintenance Great service by everyone involved in the maintenance of my car. Easy to schedule and great overall experience. Even got to visit with an old coworker Great service by everyone involved in the maintenance of my car. Easy to schedule and great overall experience. Even got to visit with an old coworker More

Friendly service I had two open recalls on my 2016 wranger. Palmen accommodated my work schedule to complete the recalls in the amount of time the service person told I had two open recalls on my 2016 wranger. Palmen accommodated my work schedule to complete the recalls in the amount of time the service person told me. More

Scheduled Oil Change Only in for oil change, still seems to be taking too long. Waited almost an hour. What is being done to reduce this time to service? Only in for oil change, still seems to be taking too long. Waited almost an hour. What is being done to reduce this time to service? More

Repairs on town and country Party O in the service department is who helped me with the appointment. She has helped me in the past and has always been friendly and efficient wit Party O in the service department is who helped me with the appointment. She has helped me in the past and has always been friendly and efficient with her customer service. I asked to have the alignment looked at and the technician said it didn't have to be realigned. Thank you for not "taking me for a ride" and charging me for an alignment anyway! More