Palmen Dodge Chrysler Jeep Of Racine - Service Center

Customer care Patti Ostergaard believes and lives customer care. The auto industry should clone her and make her the gold standard for auto knowledge and taking car Patti Ostergaard believes and lives customer care. The auto industry should clone her and make her the gold standard for auto knowledge and taking care of customers. More

Oil change and front end alignment Racine Palmen is by far the best dealership/service center I’ve ever been to. Patti Ostergard treats me like family and makes sure that I am 100% happ Racine Palmen is by far the best dealership/service center I’ve ever been to. Patti Ostergard treats me like family and makes sure that I am 100% happy. She goes above and beyond to make sure that my vehicle is taken care or and that I am taken care of. When waiting for my vehicle I’ve seen her interact with other customers and treats them the same way. As long as Patti is working at Palmen I will alway have my service done there, and purchase my vehicles there, and always recommend anyone I talk to to have their vehicle serviced there or to purchase a vehicle there. From the purchase on my 2013 Ram 1500 in March of 2013 to my most recent service I’ve been extremely happy with Racine Palmen. I’m also in need of tires and when I talked with Mike Slaasted he answered all of my questions and gave me some recommendations and was very knowledgeable on tires. Even after our conversation was over and I was waiting for my ride he stopped to share some more info before I left. I’m very impressed all around. More

Treated wonderfully I received top notch customer care!!! I was called by name and ensured I would be done in plenty of time to donate blood. I made my appointment as pro I received top notch customer care!!! I was called by name and ensured I would be done in plenty of time to donate blood. I made my appointment as promised. More

service My appointment was for 8:00am and I was out by 9:00am - very fast- this was just a general oil change and check-up but everything was good. Thanks My appointment was for 8:00am and I was out by 9:00am - very fast- this was just a general oil change and check-up but everything was good. Thanks More

Always a great experience. They fix it right the first time and had to order extra parts to finish the job. Always keep me informed of fixes and willing to explain anything I do They fix it right the first time and had to order extra parts to finish the job. Always keep me informed of fixes and willing to explain anything I don’t understand. More

Service new tires Patty is the Best service writer always concerned knows the Mopar product I know dealerships never give a pat on the back really she needs one come o Patty is the Best service writer always concerned knows the Mopar product I know dealerships never give a pat on the back really she needs one come on Palmen go Up and above for her a valuable employee for sure!! More

Waiting I had to wait on hold forever when I called before my appointment to see if I could drop off truck early but keep same appointment time. I get transfe I had to wait on hold forever when I called before my appointment to see if I could drop off truck early but keep same appointment time. I get transferred to service then have to wait for the same person who scheduled it to get on the phone. I don’t like when I drop off my vehicle that I have to wait for yet again that same person to check my truck in. I get that you want the customer to deal with the same person from beginning to end.. but it’s frustrating when I feel as though I would get helped quicker some times if I could just be helped by whatever service person is available. When I brought my truck in, the change oil soon, washer fluid and service air bag system lights were on. They didn’t even look at the service air bag system.. cause it’s still on. I would think when they cleared the other messages they would have looked at that as well. They called me 2 hours before I needed my truck to say it was ready, I feel as though that could have been looked at within that time frame. More

Service was polite and efficient. Tim was knowledgeable and timely in taking care of us. Our work was completed in the time frame we were given. was polite and efficient. Tim was knowledgeable and timely in taking care of us. Our work was completed in the time frame we were given. More

Proficient and Friendly Worked with service writer Patti. Solid employee and did a very nice job. Place was clean and it appeared the service center and dealership as a whole Worked with service writer Patti. Solid employee and did a very nice job. Place was clean and it appeared the service center and dealership as a whole. More

Oil change I showed up without an appointment and they got me in and out as quickly as possible This made it very very convenient on a busy Saturday morning I showed up without an appointment and they got me in and out as quickly as possible This made it very very convenient on a busy Saturday morning Thanks More