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Palmen Dodge Chrysler Jeep Of Racine - Service Center

Racine, WI

4.3
1,499 Reviews

1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center

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June 22, 2021

Like usual i had awesome service, my issue was heard, the problem was found and the repair was made in a timely fashion. More

by jriv1190
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
June 21, 2021

They communicated all of the work accurately and kept me up to date on how things were progressing. The work was completed quickly and accurately. More

by csharke66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2021

PalmensYou are great , love your service and yourhave a Palmens You are great , love your service and yourhave a great staff. Pattie Ostergaard is a great person and you should be glad you have her. For a More

by vickydurben
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2021

Everyone was very friendly and helpful. We were given a ride home and picked up when work was finished. Everyone was very easy to work with. More

by Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2021

No one did the check of the truck. I had to ensure that the dealer ship agreed on the interior to ensure no dispute.when I picked up the truck The truck was never greased with the oil change or offered H More

by clamberton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vince Gedgaudas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager was totally unprofessional the second last time I had service , Wally Clark
Jul 01, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as all customer feedback is appreciated. I left you a voice mail on 6/16 and a private message thru DealerRater on 6/18 to further discuss your unsatisfactory experience. Please feel free to contact me by using any of my direct contact info below and we can hopefully regain your trust. Thank-you and have a nice day! Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

June 11, 2021

Patti was very friendly. She helped me quickly and made sure all of my repairs were done. I was very happy with my experience here. Thank you More

by kellykuntz76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2021

I went there to get to key for pre-program was supposed take an hour it took almost 2+ hours to get it done they couldn’t program the key fobs but my car sat there for over an hour with no one touching it More

by katz18kt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wally Clark
Jun 28, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this input, as all customer views and opinions are welcome and considered valuable. I apologize the wait was longer than expected and that ultimately we were unable to program the non-Mopar FOBs you brought to us. I responded in greater detail privately on 6/14 and did not receive a response, but please feel free to contact me if you wish to discuss anything further, and thank-you again. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

June 10, 2021

Very clean facility, friendly staff, and excellent parts department storefront. Service completed work on my truck in timely manner. All things considered, sales has a good amount of inventory compared to o More

by TJ165
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Calvin McIlwain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Delord
June 10, 2021

Dealership is class act, from salesman Chuck to finance to upper management. Yes Racine has a great dealership in Palmen. The personnel in each dept were kind considered and caring. I’d highly recommend an More

by Iplsscc
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew Gastaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Scovain, , Mark Amburn
June 10, 2021

Everyone takes pride in what they are trained to do and they all take the time to do it best and stand behind what they do at all times More

by alnowlin2509
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wally Clark
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