Back

Palmen Dodge Chrysler Jeep Of Racine - Service Center

Racine, WI

4.3
1,499 Reviews

1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center

Sort by
August 06, 2021

The service was prompt an efficient. The people were very polite. The service department was very clean an efficient. They explained things very well an in a timely manner. More

by rogerdemark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
August 05, 2021

Service was excellent! I always have my car serviced there. I would not take my car anywhere else. They always make sure everything is perfect. More

by ghopper1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Brinkman, John Caretta, Timothy Delord, Wally Clark, Joshua Robinson
August 05, 2021

Always helpful with maintenance needs. It will be nice when you get more new vehicles to pick from, walked the lot and really nothing to look at. More

by BLKLABZX2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
August 05, 2021

I continue to take my vehicle to Palmen in Racine because they are competitively priced, have prompt turnaround and Patti makes the experience pleasant. She always is friendly, quick to greet me and get’s m More

by wrseidel50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2021

Always good service and they are always so friendly and nice. That is why I go back and recommend the company to my friends. Glad I bought my car from them More

by btangerstrom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2021

Appointment was at 4:30 - my vehicle was not done until around 6:00 pm. Seems I was forgotten or overlooked Unacceptable! The only reason I keep coming back to Palmen service is because of Patti Osterga More

by dancemom1123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to complete this review. All customer feedback is welcome and considered valuable. I apologize for the delay and any additional inconvenience it may have caused. It is my understanding that once it was caught by Patti she notified you immediately and we completed the service at no charge. I hope this helps to show that we value your business and relationship with Patti, and keeps you coming back well into the future. Thank-you again, your patience and understanding are greatly appreciated. Jim Brinkman Customer Relations Mgr Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

July 30, 2021

It was f***** up!!!!!The people tried to change a fuel It was f***** up!!!!! The people tried to change a fuel pump when we already had a new fuel pump put in it they took all the gas out of my car and di More

by thomasanderson1960
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wally Clark
July 30, 2021

The oil change was great, but it took over 45 minutes to wash my truck. I was sitting by the car wash and they washed other customers cars ahead of mine. Thee people came in after me and I had an appointmen More

by wmconard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2021

Patti O. is the best there is. She not only does a good job in making sure my Van is serviced correctly but she also listens to the stories of an 87 year old Geezer (me) that I often tell her, but more im More

by STUPHOTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Gastaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Brinkman
July 27, 2021

Work was completed ahead of time, saving down time on vehicle. Very good job on that. Have visited this Dealership before, always been satisfied. Also a good place to buy. More

by donaldungerecht
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
...
10
...