Palmen Dodge Chrysler Jeep Of Racine

Lied to Bought a used car from Matt Collins ,everything was good until I looked over the contract when I got home.After throwing numbers back and forth we cam Bought a used car from Matt Collins ,everything was good until I looked over the contract when I got home.After throwing numbers back and forth we came to an agreement of price.Matt told me the he would absorb the $269 service fee,well he must not have relayed that to the finance guy Steve.Because of all the paper work signing,I just wanted to get this over with and did'nt proof read the contract,"stupid me".Called Matt the next day on the issue hoping he would reimburse me,"not". Sign an drive and throw you to the curb or under a bus.SHAME On YOU,SHAME ON ME. More

Pleasant and helpful staff Matt Gastaldi was great to work with. He was very knowledgeable and helpful. In fact everyone was pleasant and friendly. Matt worked with us in o Matt Gastaldi was great to work with. He was very knowledgeable and helpful. In fact everyone was pleasant and friendly. Matt worked with us in our purchase and he went out of his way to be helpful. Every question that we asked him he had an answer. We will definitely recommend Matt and this dealership to a friend that is looking for a new Jeep. Keep up the great service! More

Katie at Palmen in Racine was great! After a bad experience at the Palmen in Kenosha I was apprehensive going to the Racine Location. However Katie the person who helped me out made me fe After a bad experience at the Palmen in Kenosha I was apprehensive going to the Racine Location. However Katie the person who helped me out made me feel good about my decision. Its nice to see a female in such a male dominant profession. She was informative helpful. Most importantly she came off as honest and sincere. So many sales people come of as disingenuous and smug. Katie seemed genuinely interested in helping me get out of my current car and into a more reliable one, and that goes along way. Anyone can look up the specs on a car online and get all the information they want, but having a good personality in sales goes along way! I will recommend people to go to hear if they visit Palmen in Racine More

Worth my hour long drve Heard about this dealership through TrueCar and received emails and phone calls from Matthew Gastaldi. Professional, friendly, honest and courteous a Heard about this dealership through TrueCar and received emails and phone calls from Matthew Gastaldi. Professional, friendly, honest and courteous are words I would use to describe Matthew and his service. Dealership was clean and the entire process went smooth. We talked about options with new versus used and I am now a happy used car owner. More

Best purchase experience in 10 years We have been buying Chrysler Town & Country vans for over 25 years. Have experienced many dealerships, some of which I would never return to. In purch We have been buying Chrysler Town & Country vans for over 25 years. Have experienced many dealerships, some of which I would never return to. In purchasing our new Pacifica from Palmen Racine it was what a car buying experience is suppose to be. From the very first phone call requesting information to working with Matt Gastaldi to make the sale, it was a pleasure doing business with them. Knowledgeable, professional, courteous people. If the after sale service is just as good, I could not ask for anything more. More

Knowledgeable, Down to Earth, Friendly Salesman!! After visiting 2 other Jeep dealerships in the Milwaukee area I left feeling very frustrated by the sales staff attitude and instant pressure. I was r After visiting 2 other Jeep dealerships in the Milwaukee area I left feeling very frustrated by the sales staff attitude and instant pressure. I was refereed to Palmen Jeep Racine by a co-worker and we were pleasantly surprised. Jeff was extremely knowledgeable (22 years of experience), very easy going and down to earth. There was no pressure and they took time to answer every question I had. They had the exact model I wanted with all the upgrades I needed in stock. I would definitely recommend Jeff at Palmen! More

"He's went to Jerad" We walked into the dealership without having a clue what we wanted to do as far as purchase or lease. We also had no idea where are credit standing w We walked into the dealership without having a clue what we wanted to do as far as purchase or lease. We also had no idea where are credit standing was and if we would even qualify. Jerad went the extra mile to answer all our questions, issues and concerns. He explained everything in full detail. Long story short he went above and beyond to get us in our new vehicle. We never have had a car buying experience as smooth, and easy as we did with Jared. He is the definition of how all car salesmen should be like. Friendly, caring, inviting, knowledgeable, helpful is just a few words to describe him. We can't thank you enough Jared for helping our family bring home our new 2016 Jeep Cherokee. With sincere thanks Sal Sanchez & family. More

Professional Sales Representative Very professional organization. Clean showroom with great presentation. Matt did an outstanding job in handling our purchase. Professional and provid Very professional organization. Clean showroom with great presentation. Matt did an outstanding job in handling our purchase. Professional and provided all the answers to our questions. Overall a very pleasant event. More

They Stop Caring After You Buy Worst Service Department ever! Bought a 2016 Chrysler 200 from them for $36,000. I go to look at it and notice the backseat has a huge gouge in it whi Worst Service Department ever! Bought a 2016 Chrysler 200 from them for $36,000. I go to look at it and notice the backseat has a huge gouge in it which they didn't notice. I'm told it'll be fixed for free. Two weeks later they finally get in a new leather cover for it and I drop it off for the day and get a free loaner car. I come back at 6 to pick it up no one tells me where my car is and once I find it I open the backseat and the cover isn't tightened at all! It looks like someone threw a queen size bed sheet on a twin size mattress. I go in and ask for the manager and no one there knows why my car looks like that. They say take the loaner car home and it'll be fixed on Saturday. I come back first thing Saturday asking how it's going to be fixed because I need to go to Chicago and want to show off my new car to friends. Told it'll be done in an hour. When I ask why I should trust it'll be done right this time when it wasn't done right the first time I'm told because it will be. I ask why they tried to return the car to me in such poor condition before and Patti tells me she can't answer for her employee because he's a grown man. I say well why did no one else look at it and she says "sweetie he told me it looked good and I trust him." I say well I don't so why don't you take a backseat from one of the two new ones on your lot and put it in mine so I can leave and I know it will look right. She told me no because that's pilfering but it will be done right. Half hour later I recieve a call saying my car's ready and they pulled the backseat out of a new car in their lot because I'm assuming they actually don't know how to do good upholstery work. Will never go back again. Service Department is rude and incompetent. More

Excellent customer service! The dealership is clean and welcoming. Very friendly staff - willing to help in any way they can. They give timely responses that are honest and alw The dealership is clean and welcoming. Very friendly staff - willing to help in any way they can. They give timely responses that are honest and always seem to work with my husband and I when we come in. Chuck has always been the salesperson we work with and he is friendly and honest with us. I don't get the "used salesman run around" with him. I would recommend him to my friends and family! Clay (manager) is always very helpful as well - he tries to get the best deal possible and really works with the customer. Appreciate the service at this dealership! More