Palmen Dodge Chrysler Jeep Of Racine

Not a good place to buy a used Car I was in a for a used Toyota camry, and the only reason i visited the dealership was because of the price they posted in online, i trusted in them wha I was in a for a used Toyota camry, and the only reason i visited the dealership was because of the price they posted in online, i trusted in them what eve..................... First of all i started working with Leonel Sanchez, he was a good person, he was answering to all the inquiries or questions that i was asking about the vehicle. I checked with him on the below which i noticed, They were a lot of white spots on the front bumper and near the fog lamps, he mentioned that they were due to waxing and can be removed and the second one i checked with him on the tire thread and how much does it last, he checked with the service person and replied the tires were in a good condition (a kind of in between poor and excellent and will last another 10k miles) and are not due for immediate replacement. I trusted them on what ever they said, i went a head and purchased the vehicle. After 10 days of purchase, i took the vehicle for a complete inspection at Sears, Firestone and Costco (only for Tires), everyone has mentioned that all the four tires are due for replacement ASAP, i was shocked to hear it from firestone first and than i took it to Sears to cross check and they gave me the same answer and then i took it to Costco and was asking him to check the tire thread or life left, he asked me to turn the wheel and asked me what do you think of the tires and showed me there is no thread left on the front tyres when compared to rear ones. I was wondering how i had drove the vehicle from Racine WI to Chicago IL, when the tires were not at all safe, and i was wondering what was covered in the 169 point or 250 point inspection that was done by the dealership, adding to this they also missed a hole or crack in the rubber channel on the driver's side and was able to hear the air sound while driving and water started to leak in during rain or when i went for a car wash. Ron took a look into the issue and i had to travel all the way back to Racine on a weekend wasting 3 to 4 hours of time to get it fixed, once i am on my way back i was able to hear the air sound, but not as much as that before the fix, The lady Matty i suppose from the service mention that they had replaced with a new rubber channel, but seems to me like they adjusted the old one and put some glue in, i really wonder how they had missed this issue in their earlier inspection. I gave a call to Ron to check the issue with tires, he wasn't available, i left a voice mail and haven't got a call back yet and its been two to three days from now. The day when i went for the rubber channel issue fix, i checked with Leonel about the white spots on the front bumper as they are still there, he mentioned "i think probably they are not from waxing", and how should i reply to what he said and it really pissed me off. I also left a review on the dealer site and at the time of completion of the survey, it was mentioned online that someone from the dealership would be reaching out to me, due to the poor survey. Finally end of the day, i trusted them in what ever they said and they broke my trust that i had on them. At the time of purchase, I was thinking to refer "Palmen Dodge of Racine"a friend who was in searching for used vehicles, so how should i refer the dealership seeing all these issues, I would definitely not be recommending to anyone, and now if i have to the tyres and rubber channel issue fixed, it's costing me $800 to $1000 dollars which is another big investment now, if they had mentioned these earlier, either i use to go for another vehicle or check with the dealership if they can fix these and sell the vehicle. It was really waste of time and money, traveling all the way to Racine to get vehicle and they broke my trust that i have in them, it was a really bad experience. More

perfect sale was on the market for a new truck, come to be my dad picked up a new hemi from chuck some months back. i heard and liked the service of the sale, i de was on the market for a new truck, come to be my dad picked up a new hemi from chuck some months back. i heard and liked the service of the sale, i decided to go there. chuck and clay were good salesman along with the others. couldn't have been happier, they will work with you as i myself wanted. would recommend, will be going back come time of vehicle updating. More

A Place That Works with the Customer First an awesome dealership to work with. Second fantastic staff to meet and work with. I started by looking for a used vehicle for my daughter. Ga First an awesome dealership to work with. Second fantastic staff to meet and work with. I started by looking for a used vehicle for my daughter. Gave an offer online and was contacted within 20 minutes with a greeting and counter offer. Did not have to talk with anyone. How awesome is that!!!! Came back with counter offer and it was accepted. Asked if I could fill in pre credit app online and did. Stipulation on my part was I need to check vehicle out before finalizing deal. No problem. Met Bob Zeihen and the rest was history. Bob is fantastic!!!! Best salesperson I have ever had the pleasure working with. He took great care of my family and I and I definitely recommend you work with Bob. You will be very happy you did. Bob introduced me to Patti Ostergaard and she is hands down a great service advisor and knows her vehicles. I can't say enough on how great the team is. If you need a new or used car, this is the dealership to go to. Ask for Bob. He will take care of you More

Great experience My husband and I purchased a 2013 Dodge Caravan 3 years ago and decided to upgrade. We love this dealership and most importantly we enjoy dealing with My husband and I purchased a 2013 Dodge Caravan 3 years ago and decided to upgrade. We love this dealership and most importantly we enjoy dealing with Vince Gedgaudas. Vince was very helpful and knowledgeable about the upgrades to the 2016 Dodge Caravan. Vince took the time to explain all of our options without any pressure! He is a top rate sales person. Vince made our experience enjoyable. More

Awesome This is the place to go! Very knowledgeable and helpful. They true want you to love your vehicle! Bob is the best of you ever want to upgrade your ri This is the place to go! Very knowledgeable and helpful. They true want you to love your vehicle! Bob is the best of you ever want to upgrade your ride,he is who to see! More

Not customer focused! My husband and I was on the dealership floor for about five minutes and there were three man just watching us and no one approached us until Katie di My husband and I was on the dealership floor for about five minutes and there were three man just watching us and no one approached us until Katie did! While she was approaching us that's when the three man came up to me and my husband that when I was like let's talk to her! It was the best decision we made.Katie was excellent!!!!!! More

comfortable, no pressure! The salesman was very knowledgeable, and made the purchase a pleasant experience, no pressure or following us around, and when it was time for us to m The salesman was very knowledgeable, and made the purchase a pleasant experience, no pressure or following us around, and when it was time for us to make a decision, he told us to take our time and he'd try to work with us to find common ground! More

3 vehicles in 5 months! Fantastic experience at Palmen! I ended up getting THREE vehicles with them. Very professional team and the best car buying experience I've had! I Fantastic experience at Palmen! I ended up getting THREE vehicles with them. Very professional team and the best car buying experience I've had! I would highly recommend. More

Easiest, most pleasurable experience My car purchase with Chuck Schovain was the best car-buying experience I've ever had. Chuck was knowledgeable about the Jeep we were interested in an My car purchase with Chuck Schovain was the best car-buying experience I've ever had. Chuck was knowledgeable about the Jeep we were interested in and answered any questions we had. He made the whole process very easy and enjoyable. Steve, in Finance, made the purchase paperwork as painless as possible and worked with us every step of the way to find the best extended warranty package for our needs while staying within our budget. This is the first Jeep I've ever purchased and I don't think I'd ever go to another dealership except for Palmen in the future. It was a great experience for such a major purchase. More

Great Expereince We worked with Katie to purchase our Jeep a few weeks ago, she was wonderful to work with and would highly recommend her services to others. We worked with Katie to purchase our Jeep a few weeks ago, she was wonderful to work with and would highly recommend her services to others. More