Palmen Dodge Chrysler Jeep Of Racine

Mostly a good experience I worked with Matt Gastaldi on the purchase of a used Jeep Grand Cherokee. Overall the experience was positive. Matt isn't a typical car salesman so t I worked with Matt Gastaldi on the purchase of a used Jeep Grand Cherokee. Overall the experience was positive. Matt isn't a typical car salesman so the test drive and dealing was much more conversational that him giving me the hard sell. I would recommend both Matt and Palmen. But a couple of things did irk me. First: after the test drive while sitting down to figure out paperwork Matt disappeared for long stretches. At one point my girlfriend and I sat alone for a solid 15 minutes. Second: I transferred the plates from my previous car to the one I purchased. I was keeping the other car to sell privately so Matt switched the front plate on my old car to the back of the Jeep. Very nice of him but I never ended up with the screws or plate frame that had been on the front of the old car. It was night and raining out so it's not something I thought to check. So when I sold the old car I had to get new screws. Third: the Jeep had the optional retractable security shade as stated on the window sticker but it was in there when I test drove/bought it. The Jeep had been detailed the day I bought it (seats were still wet) so I thought maybe they had removed it for the detailing and not put it in. I emailed Matt and asked if this might have been the case but mistakenly said it was standard for my vehicle. His response was that it was optional for my Laredo and that I could buy one from their service dept for $283 (going rate online is $200 or less). I responded that I was mistaken about it being standard but it was nevertheless on the window sticker as an option so I would still appreciate it if he'd investigate the issue. I never heard back from him. I mean, at least they could have offered it to me at a more reasonable cost given that it was supposed to be included with the car. But I suppose, once they have your money the service ends. Not sure It would be any better anywhere else, though. More

Very welcoming I'm a very picky person when it comes to buying a car. I was purchasing a used dodge grand caravan and they made sure everything was clean and to my l I'm a very picky person when it comes to buying a car. I was purchasing a used dodge grand caravan and they made sure everything was clean and to my liking before leaving with my van. More

Excellent service. I met with Jerad on the phone and said I was interested in a test drive. Upon arrival the vehicle was waiting for me to get into it right away. We tal I met with Jerad on the phone and said I was interested in a test drive. Upon arrival the vehicle was waiting for me to get into it right away. We talked about the vehicle pros and cons. No pressure, friendly and very customer orientated. Would highly recommend the dealership and employee. More

Excellent customer service. Vince Gedgauda is an outstanding sales person, not only for his knowledge but for his friendliness and his way to make you feel like you are buying fr Vince Gedgauda is an outstanding sales person, not only for his knowledge but for his friendliness and his way to make you feel like you are buying from your family, I'll recommend this dealership to anyone. Thank You. More

Awesome experience I was having a difficult time with dealerships in the area continued disappointment and being lied to it is very refreshing to go to palmen Motors and I was having a difficult time with dealerships in the area continued disappointment and being lied to it is very refreshing to go to palmen Motors and have them be totally honest and straightforward with me and they did everything they could to get me into a satisfactory vehicle for my needs More