Palm Springs Subaru - Service Center

Paul has services my car for decades! He knows his stuff and has never misdiagnosed a problem with any of our vehicles! You’re in the right hands with Paul! and has never misdiagnosed a problem with any of our vehicles! You’re in the right hands with Paul! More

I received a notice in the mail that the airbag in the passenger side of my Subaru Impreza had been recalled, so I made an appointment at my nearest Subaru dealership in Palm Springs. I figured while I wa passenger side of my Subaru Impreza had been recalled, so I made an appointment at my nearest Subaru dealership in Palm Springs. I figured while I was there I would have them fix my headlights that had been out, too. I had not been to this dealership before, but soon realized it was a big mistake to take my car here. First of all the service was horrible. They have a bunch of inexperienced ‘kids,’ who apparently cannot answer basic questions, running the place. They appear miserable, like they must hate their jobs, and it is reflected in the way they treat the customer (and each other). But fine, “I’m just here to get my airbag (and headlights) fixed,” I thought. I dropped my car off, and came back later to pick it up, after the airbag/headlight issue had supposedly been fixed. Well, just a few miles after driving off the dealership lot, my car started violently shaking. I have NEVER had a single issue with my car, besides my headlights, prior to that. So I took my car back, and say, “Look, you guys obviously did something to the car when you were inside my dash fixing the airbag. So please fix this issue.” They completely and repeatedly denied ANY responsibility for the newly-presented issue with my transmission. I did, however, leave my car at the dealership so they could fix the problem with the transmission. So I then went to pick my car up, and they told me they had bad news. Apparently one of the PS Subaru employees screwed-up and put these repairs under the wrong VIN number. They found out when some guy on the west coast called and said he was receiving notices about work being done on his car, which was impossible since he was on the opposite side of the country. What an incompetent mess! Anyway, I drove my car home, and apparently the transmission issue (which they NEVER owned-up to) was resolved, but then I realized my headlights, that I paid for, were never fixed! So I took my car into the dealership yet again. I pointed out that I paid to have the headlights fixed, so I would like this taken care of. Again, I left my car with them. When I went to pick it up, they told me they had more bad news. They proceeded to inform me that they were, in fact, unable to fix my headlights. Well, since that was the case, I asked to be reimbursed. They couldn’t reimburse me, they said, since they had performed “work” on the car, regardless of the fact they were not able to fix what they said they were going to fix. And not only did they not reimburse me for the fees I paid related to the headlights being fixed the first time I took my car in, they charged me for the SECOND time I brought the car in to have them look into the headlights they never fixed! That’s when I realized PS Subaru is a scam, looking to rip you off. I’m a young-looking woman, and they probably assumed I was an easy target. I love Subaru and was looking to upgrade my car... but I will no longer be getting a Subaru since it’s these people I’m going to have to deal with. Never again. More

Sarah is Amazing We've been coming to Palm Springs Subaru for 8 years and have always worked with Sarah. Sarah's a joy to work with: knowledgeable, responsive, and tre We've been coming to Palm Springs Subaru for 8 years and have always worked with Sarah. Sarah's a joy to work with: knowledgeable, responsive, and treats you like a real person. It's such a pleasure to work with a service advisor that you have complete trust and confidence in. When it came time to purchase a new car, it was another Subaru and that had everything to do with Sarah. I can't imagine going anywhere else. More

Brandie Rocks I didn't have an appointment and needed a brake light replaced, so I tried the Express Service. Brandie was very helpful, knowledgeable, warm and frie I didn't have an appointment and needed a brake light replaced, so I tried the Express Service. Brandie was very helpful, knowledgeable, warm and friendly, and even went over a previous work order for my "brake light" (it was a recall, zero charges). I thought there might be an issue there, but Brandie explained what was done vs. what needed to be done today. And less than 30 minutes later, my car was completed (and washed). More

Kudos to Sarah Hagman Every time I take my 2016 Outback in for service or just questions, Sarah has been amazing! She is patient and knows her stuff. I highly recommend Pal Every time I take my 2016 Outback in for service or just questions, Sarah has been amazing! She is patient and knows her stuff. I highly recommend Palm Springs Subaru and Sarah! Juan Flores has been great as well! More

Sarah Rocks! I purchased my Crosstrek in 2014 from Palm Springs Subaru and nearly every time I have brought it in for service, Sarah has handled it in a very warm, I purchased my Crosstrek in 2014 from Palm Springs Subaru and nearly every time I have brought it in for service, Sarah has handled it in a very warm, friendly and professional manner. Even if I haven't been by for nearly a year (I've had some service done in Flagstaff, AZ my summer residence). she still recognizes me and makes me feel "special." Plus Sarah always takes the time to explain the work that needs to be done and when finished, exactly what was done and why. Like I said earlier, Sarah rocks. More

Beyond Expectation Living in the desert is hard on batteries. Our 2015 Forester just experienced its first dead battery...lasted 3 3/4 years...unheard of in the desert. Living in the desert is hard on batteries. Our 2015 Forester just experienced its first dead battery...lasted 3 3/4 years...unheard of in the desert. Sarah from PS Subaru rescued us on her lunch hour. Forward to the dealership. Jordan set up a new battery service for us AND put the gallon of ice cream that we had bought before all this started in the employee freezer. This is not how we planned to spend our day but Sarah and Jordan put a good spin on our dead battery experience. Thank you Palm Springs Subaru. More

Excellent Service When we lived in the desert we always had our Outback serviced at Palm Springs Subaru. Then we moved to San Luis Obispo county and tried the dealersh When we lived in the desert we always had our Outback serviced at Palm Springs Subaru. Then we moved to San Luis Obispo county and tried the dealership there, twice. They were awful. Always trying to up sell me something I didn't need. So we drove 5 hours to go back to Palm Springs for the 100,000 service. We were so greatful that we did. Sarah was wonderful. I would go back there every time, especially for something big. More

Palm Springs Subaru is the best I have been going to this dealership for the last 10 years they have always treated me great Stacey is service is the best and makes sure my car is ru I have been going to this dealership for the last 10 years they have always treated me great Stacey is service is the best and makes sure my car is running 100% makes it easy and does the work fast More

Bottom of the barrel Dealership DO NOT DO BUSINESS WITH THIS DEALERSHIP! WORST EVER!I brought my new car into the dealership for it's second oil change. Car was only about a year ol DO NOT DO BUSINESS WITH THIS DEALERSHIP! WORST EVER!I brought my new car into the dealership for it's second oil change. Car was only about a year old. Two weeks later, the car died on me in middle of the road and had to be towed into the dealership (with only about 13,000 miles on it). Service dept. later revealed to me (after not calling me back for about a week)that engine (and "related components") was ruined and had to be replaced. They said the drain plug was missing - it had either not been replaced at the previous oil change or was not tightened adequately. Dealership pussyfooted around, declined to be proactive in ensuring customer satisfaction, failed to provide requested documentation, tried to undervalue my car and lied to me, broke appointments, made it very clear they were only going to do the absolute bare minimum as required by law (if even that) and made me fight and increased my stress every step of the way even though they, through gross negligence, destroyed my car. I had to open a case with Subaru of America (corporate) but they proved to only provide good lip service and seemed to be on the dealership's side and not on the customer's side. Every printed piece of literature and information found on the website (or any information found ANYWHERE) says that you have "added security" and ensure optimal functioning of your car if you take it into the dealership to let the "factory-trained technicians" service your car. HA! The exact opposite was true for me - the dealership destroyed my car. To add further insult to injury, they did not step up to make things right and they were very cavalier, nonchalant about it with sales manager saying "well, accidents happen. it's not gross negligence". Subaru of America (corporate) was fighting hard to be on the dealership's side and acted like I just needed to suck it up and not make a big deal about it. Palm Springs Subaru has TERRIBLE customer service and their technicians ruined my car and they act like they can just get away with it. Something must be done to effect some positive change so this does not happen to other customers. More