Palm Springs Motors - Service Center

They left me stranded My truck was rear ended on I-10 and my inertia fuel cutoff was activated, causing my 1999 Ford F350 to shut down. I managed to get it started , but it My truck was rear ended on I-10 and my inertia fuel cutoff was activated, causing my 1999 Ford F350 to shut down. I managed to get it started , but it ran horribly and finally quit. I called Palm Springs Motors and asked them if they could help. I had an insurance claim number, they towed me in, and I was led to believe they could work on it right away (Thursday). I called back the next day for status. The body shop directed me to the service department. Nothing had been done, but they committed to work on it on Monday or Tuesday. I called on Tuesday and they said the shop foreman elected not to work on the vehicle because it was a 1999 model. They also told me the insurance company had not yet committed to pay, and I told them that I would pay. They said "sorry, not interested". I escalated to Jeff, the director of service, and he shamefully said that it was the shop foreman's call. So here I was, I am disabled, they had my truck for over a week, and then they blew me off, after originally committing to repair my vehicle. I called a mobile diesel mechanic who got it going in less than 1 hour. While there, I saw several trucks that were identical to my vintage being worked on. This company need to be reported to FOMOCO. I have never been treated so shabbily by a dealer in my life. Oh, and by the way, the customer service interaction was decent, but the management decision was final. Thanks for nothing Palm Springs Ford. More

They are not men of their words have flat tire, ford did not fix it.said there was no hole in tire. Flat in driveway now bought road hazard should have bought service Hazard have flat tire, ford did not fix it.said there was no hole in tire. Flat in driveway now bought road hazard should have bought service Hazard More

Great Service Experience I just love Palm Springs Motors. The sales department and the Quick lube side of the service department are the best. The gentlemen behind the counter I just love Palm Springs Motors. The sales department and the Quick lube side of the service department are the best. The gentlemen behind the counter are so helpful and thorough. More

Service Experience My service technician was very friendly and thorough. He called me as soon as the car was finished. The service was completed in less time than quote My service technician was very friendly and thorough. He called me as soon as the car was finished. The service was completed in less time than quoted and the price was very reasonable. T More

Palm Springs Ford tops in service for your vehicle. Quick Lube service on my 2016 Explorer Sport was the best in the Coachella Valley. Would recommend to anyone that needs service on their vehicle. Quick Lube service on my 2016 Explorer Sport was the best in the Coachella Valley. Would recommend to anyone that needs service on their vehicle. More

Good, timely service. I didn't buy my Lincoln here, but always make it a point to come for service each winter during our stay. Service was done correctly and in a timely I didn't buy my Lincoln here, but always make it a point to come for service each winter during our stay. Service was done correctly and in a timely manner. They have discovered potential issues and made appropriate repairs before they became problems. We believe in this dealership and in the Lincoln brand. More

Service on my Fusion The service was done correct the first time, they were fast and a pleasant customer lounge where I could work while I waited. Everyone was very frien The service was done correct the first time, they were fast and a pleasant customer lounge where I could work while I waited. Everyone was very friendly. More

Lousy communications and service leased new suv. Had minor problem took car in twice.On 2nd.time service dept had car for over 4 weeks! and with very little communcations or updates.H leased new suv. Had minor problem took car in twice.On 2nd.time service dept had car for over 4 weeks! and with very little communcations or updates.Have had car back a week and couple of days and still having same problems and more! I am a repeat customer but after this experience and my salesman never following up, I will not be a 3rd time customer!!! More

"Not Your Grandpa's Dealership" My title refers to the "old days" where I avoided dealerships service departments because of not so good reputations. My experience at Palm Springs Mo My title refers to the "old days" where I avoided dealerships service departments because of not so good reputations. My experience at Palm Springs Motors was excellent. Service employees, management and anyone else I dealt with was pleasant, knowledgeable and capable. i was VERY impressed. If the front of the house functions like the back of the house, I will buy my next ford at Palm Springs Ford. More

Recall Notice I received several recall notices from Ford regarding my Ranger. In Los Angeles, the wait list was outrageous. In Palm Springs, Ford arranged for me I received several recall notices from Ford regarding my Ranger. In Los Angeles, the wait list was outrageous. In Palm Springs, Ford arranged for me to drop off my Ranger and get a rental and they were ready for me when I walked in, kept me informed on the progress of the recall repair and recommended some additional repairs. Bryan the service manager and Ignacio were fantastic, I felt like they actually cared about my happiness and that they enjoyed their jobs and helping me solve my problem. They then delivered the truck back to my house and picked up the rental. I am thinking of buying another vehicle and will be going to Palm Springs Motors to do it. They deserve to be rewarded for their excellence. More