Palm Springs Motors Ford

Was looking for a used Ford Fusion - 2010-2012 year range. Called the sales department and spoke to Jessica. She said that she had a 2011 for $13995, a great price, with only 42K miles on it. I drove a range. Called the sales department and spoke to Jessica. She said that she had a 2011 for $13995, a great price, with only 42K miles on it. I drove an hour one direction to get there, only to find out that this was a "bait and switch" tactic. Jessica wasn't even there for our appointment - instead, another salesman told us that Jessica must have "confused" their Fusion prices with the Focus prices. The only Fusions they had were the 2012 models selling for $15999 - no room to negotiate. Then they drove us all the way to their sister store, Fiesta Ford, to look for this possible 2011 Fusion. Needless to stay, it didn't exist. In my opinion, if your job is selling cars there is no excuse for confusing a stock of Fusions with Focuses. Won't shop here again. More

Roy Hoffman and Jason Cammisa were good looking, nice guys, and also very helpful and professional. I recommend Palm Springs Motors to anyone looking to purchase a car. I couldn't be more satisfied with guys, and also very helpful and professional. I recommend Palm Springs Motors to anyone looking to purchase a car. I couldn't be more satisfied with my car buying experience. More

It seems the Buyers are satisfied with this dealer, it seems to be the "service" that is lacking. My service engine light on my Expedition came on and It was time for an oil change anyway, I was told it w seems to be the "service" that is lacking. My service engine light on my Expedition came on and It was time for an oil change anyway, I was told it was a cracked intake manifold gasket, i approved the repair. As I drove out the driveway after the repair my air conditioner started switching back and forth from dash vents to defrost vents, I immediately informed Ms. Foster of the problem and she said bring it back, when I did I was told it had noting to do with the removal of the manifold or the replacement of the PVC device, that it was a vacuum leak and they did not cause it, I was even told that the manifold and the PVC valve are totally unrelated to the vacuum system, which is of course NOT true. They even said they would fix the air so it would only come out the dash vents as a solution, after all this is Palm Springs and I seldom need the defroster, but always need the air conditioning. Five minutes after leaving the dealer for the second time this "fix" failed as well and it is back to switching from dash to defrost again. I left another voice mail for Ms. Foster who has not returned my call. This morning in an attempt to find the leak myself I discovered a puddle of oil in my garage that is dripping from the oil pan. While on the web page for PS Motors yesterday a box opened up with a chat person asking if she could help, i explained my issue and was promised a return call from a manager....no call. As is customary, I'm sure I will get a "Sorry your had a bad experience" reply from one of the two people who have replied to the previous service complaints, but no solution. If I get a satisfactory solution, I will post it. If you buy a car from this dealer, get it serviced out of the desert as the owner of this dealership also owns the Indio dealership as well. I also had a brake job done and so far I can still stop.... More

Went there to buy a 2014 Mazda CX 5 found one with 665 miles on it drove put of alignment said would fix next day drove still put of alignment had a previous owner had to take to there body shop because o miles on it drove put of alignment said would fix next day drove still put of alignment had a previous owner had to take to there body shop because of these huge paint flaws on drivers side when we took it over noticed frame above front tire had body work with poor match paint job also body did not line up with bumper my guess was in accident. During this time the deal was complete xxxx with small talk took 3 hrs to make deal. Poor salesman Sean who was so nice had no control over mgrs decisions, once I noticed body flaw Roy his mgr and Roy's mgr knew car was damaged so they killed the deal I already signed for. Went to riverside Mazda gave me a better deal saved $150 overall got a CX 5 with 9 miles as opposed to the one in Palm Springs which had 665 and I would of been 2nd owner. Riverside threw in the LoJack at no cost and next week giving me a complete detail clay and acid wash for free plus they are going to fill my tank again after the detail. Also Palm Springs motors warranty extended is almost 1000.00 more! So glad I went to riverside. It was worth the drive. More

From the moment i drove onto the lot i felt that these people know what they are doing. I had an older (2000) model ford and thought they might be the perfect dealer to get fair trade value, and they were people know what they are doing. I had an older (2000) model ford and thought they might be the perfect dealer to get fair trade value, and they were. They were able to answer all my questions in a professional manner. More

My husband and I would like to thank Ray and his staff for the best customer service! We are very happy with our new truck and are definitely satisfied customers of Palm Springs Motors! Thanks! C.K. for the best customer service! We are very happy with our new truck and are definitely satisfied customers of Palm Springs Motors! Thanks! C.K. More

I would like to thank P. S Motors, for the great experience! from customer service...superb, knowledgeable staff, everyone very friendly! I'm a very happy and satisfied customer! Thanks ! L. R experience! from customer service...superb, knowledgeable staff, everyone very friendly! I'm a very happy and satisfied customer! Thanks ! L. R More

Just Purchased our 2013 Ford Escape and we LOVE It!! Jose, Kevin and Clarence made our purchase easy and hassle free. They worked hard to get us the best possible deal. Highly recommend Palm Springs Mo Jose, Kevin and Clarence made our purchase easy and hassle free. They worked hard to get us the best possible deal. Highly recommend Palm Springs Motors. More

I took my 2007 f-150 in because my engine light was on.Dennis said he would check it out.I said I needed to rent a car to get to work. He said they had an onsite rental. After four days of calls " on.Dennis said he would check it out.I said I needed to rent a car to get to work. He said they had an onsite rental. After four days of calls "can't find problem,part being rerouted"I got my truck back at cost of $1100.00. 400.00 being rental charges. The $85.00 discount didn't help. Prior to that I had taken my truck to their quicklane service. Tony said I needed front brakes and tires. I told him I wanted all terain and he sold me touring tires.I said thats not what I wanted.Tony said he would to order them and call me when they came in. He never did. Mark More

We were helping a friend shop for a car. He looked at 2 used cars. The one he liked was $14,900 but was out of his price range so we started talking about the second choice which was marked at $9,900. We w used cars. The one he liked was $14,900 but was out of his price range so we started talking about the second choice which was marked at $9,900. We were then told that the price of that car just went up to $11,900 in the 20 minutes we were negotiating on the first choice. The price on the windshield still read $9,900. Needless to say we were surprised at the price hike. If you want to be jerked around by a shady character, go see Clarence at Palm Springs Motors. He is the epitome of every bad stereotypical trait you might ever have about a used car salesman. He uses guilt and scare tactics, all the while never looks you in the eye. Gordon on the other hand seems to care and worked with us. Sorry, but after the price increase right in front of our eyes, there's no way I could ever recommend this dealership. I've dealt with their sister store, Fiesta Ford, better attitudes there and no Clarence. More