Palm Springs Motors Ford

Great experience, great customer service, friendly staff, accommodating. Honest service. Speedy process. I would recommend purchasing from this dealer accommodating. Honest service. Speedy process. I would recommend purchasing from this dealer More

Review for Ford Palm Springs Service Department Generally speaking, the service personnel at Ford Palm Springs have always been friendly, professional, respectful, and helpful. Howeve Department Generally speaking, the service personnel at Ford Palm Springs have always been friendly, professional, respectful, and helpful. However, my recent experience with a warranty repair on my 2022 Ford Maverick’s transmission left me disappointed. After a little over a week, the paperwork for a courtesy vehicle was being finalized, and a Ford Bronco was brought out for me to use. I thought this was a very nice gesture. However, as the process was being completed, the Bronco was suddenly pulled away and replaced with a Ford Escape. The staff member informed me that the Service Manager had switched the vehicles. This unexpected change made me feel devalued and, unfortunately, discriminated against due to my race. I chose not to file a formal complaint at the time because I feared potential retaliation and desperately needed the courtesy vehicle. When my vehicle was returned about a week later, it had a strong smell of transmission fluid. I mentioned this to the person who delivered my car, and they confirmed they smelled it too. Unfortunately, the odor has persisted despite leaving the windows open for several days. As a rideshare driver, this issue has prevented me from working, as I know passengers would likely leave complaints that could harm my rating—something I've seen happen to others with severe consequences. I hope Ford Corporation can address these two concerns: the treatment during the courtesy vehicle process and the unresolved odor in my vehicle after the transmission repair. I truly appreciate Ford’s commitment to customer service and look forward to a resolution. More

Absolutely phenomenal service I have never bought a car locally in valley just because I’ve never felt comfortable or gotten the service and I feel demands to have such a large purchase not here at Palm Sp locally in valley just because I’ve never felt comfortable or gotten the service and I feel demands to have such a large purchase not here at Palm Springs motors. They took care of me made me feel comfortable. Walk me through the whole Vehicle Leasing process answered all my questions once I was done there. I’ve never felt so happy to get into a new vehicle phenomenal service phenomenal dealership. More

The Sailles person John was a first class representative of the dealership and worked with us to get the deal we were hopping for. of the dealership and worked with us to get the deal we were hopping for. More

Cody D was amazing in helping us purchase a vehicle without being on site at the dealership. Cody's entire team and the dealership made the experience the best I've had when purchasing vehicle. They we without being on site at the dealership. Cody's entire team and the dealership made the experience the best I've had when purchasing vehicle. They were very efficient, fast, and transparent and knowledgeable. Thank you!! More

Local Ford dealership. Easy to work with on vehicle purchases. Carlos in sales was excellent. Easy to work with on vehicle purchases. Carlos in sales was excellent. More

Excellent smooth service, and Ray got me into a Mustang Mach-E with the best deal, I can’t even tell you! I live in LA and my car was delivered to my door the very next morning. 10 out of 10 no notes. Mach-E with the best deal, I can’t even tell you! I live in LA and my car was delivered to my door the very next morning. 10 out of 10 no notes. More

I negotiated a price ahead of time and there was a miscommunication on the dealer's side. On the XLT Maverick, they have a $10k markup and $2k in options that not worth it and cannot be removed (door miscommunication on the dealer's side. On the XLT Maverick, they have a $10k markup and $2k in options that not worth it and cannot be removed (door guards, int/ext protectant, thief-not actual alarm, and nitro for tires). It took me 1.5 hours to get out there just to find out they didn't want to honor the 3k markup because they wanted 5k (no matter what) using the xx options as leverage. Roy and I spoke and I cannot prove either side since nothing was clearly laid out (Roy took responsibility for that). He said, she said situation. Terrible experience and a waste of time. Other dealers will work with you for much less. They say with the $12k markup (10K to 2K in options) that people are "HAPPY" to pay it for the Maverick. More

Showed me what Lariat was on the lot. Very helpful in seeing the size and getting a feel for this small pickup. Very helpful in seeing the size and getting a feel for this small pickup. More