Palm Coast Ford

Palm Coast Ford; Satisfaction Guaranteed! Always always, the workers are willing to assist me. No matter what my concern is. They let me know that my concern is their concern. That I'm not j Always always, the workers are willing to assist me. No matter what my concern is. They let me know that my concern is their concern. That I'm not just another vehicle rolling in. The entire staff is Great! More

I dont know how to rate the service center!!!! I have been going to Palm Coast Ford for 15 years. I have owned Ford autos for 20 years I go there for oil changes every 5,000 miles and repairs and I have been going to Palm Coast Ford for 15 years. I have owned Ford autos for 20 years I go there for oil changes every 5,000 miles and repairs and so was shocked to discover that my 2012 Ford Escape was on a recall since 2012 and I was never informed by mail or when I go regularly. After I had a problem in Jacksonville and could not return home, I had to get towed from Jacksonville to Palm Coast Ford. That cost me $250......then I found out about the recall. They had to replace the throttle body!!!! I knew nothing about this problem and was never advised when I brought the car in regularly. I am appalled that I was never informed. Had I known I would have brought it in immediately This could have been a dangerous situation for me I spoke with Kevin Tone when I picked up my auto and discussed reimbursement for the towing which never would have happened if I knew about the recall. Kevin gave me the number 800 392 3673 for customer relations. On calling that number I was transferred to road assistance which gets me nowhere. I would like reimbursement for the towing and am losing confidence in Palm Coast Ford for not advising me of the recall. Please advise. More

First time service First time at PCF. Service dept. very efficient, staff was very friendly and knowledgeable . Didn’t get the tech’s name but he was also the same as li First time at PCF. Service dept. very efficient, staff was very friendly and knowledgeable . Didn’t get the tech’s name but he was also the same as listed above More

Everything was good. Very pleasant. Everything was good. Very pleasant experience, have been using PCF for 2 years now. I will continue to do so. Thanks to all the staff at PCF. Everything was good. Very pleasant experience, have been using PCF for 2 years now. I will continue to do so. Thanks to all the staff at PCF. More

They helped me get in and out fairly quick I was in a very desperate situation they were very caring, helpful and compassionate I am very grateful for thier kindness they made me feel I was in a very desperate situation they were very caring, helpful and compassionate I am very grateful for thier kindness they made me feel More

service excellence All I can say is I live in De Leon Springs and I travel to Palm Coast to get my service done, They are the best All I can say is I live in De Leon Springs and I travel to Palm Coast to get my service done, They are the best More

Very quick lane. Excellant and fast service. Everyone is courteous. I bring my car in for regular oil changes and everyone goes out of their way to help me. Excellant and fast service. Everyone is courteous. I bring my car in for regular oil changes and everyone goes out of their way to help me. More

Well done but not quick We get our oil change and service done here each time. This time we also had a recall, which they did for us. While we are pleased with the service de We get our oil change and service done here each time. This time we also had a recall, which they did for us. While we are pleased with the service department, make sure you have time to relax while you're waiting, enjoy the coffee and donuts (or dogs on Saturday). Sometimes they take longer than I would expect. Still give them a 5 star. Better than most dealer service centers for sure. More

Highly recommend. Friendly, knowledgeable people who are happy to help and answer any questions. My vehicle needed brake system service. They got me in quickly and whe Friendly, knowledgeable people who are happy to help and answer any questions. My vehicle needed brake system service. They got me in quickly and when they found out a part needed to be ordered, they put me in a loaner right away. Thanks to Christina, John and Sasha for making this a pleasant experience. More

Awesome Experience. Dave Kollar is the best service advisor I have ever had the pleasure of working with. Completely professional an has proven time and time again that Dave Kollar is the best service advisor I have ever had the pleasure of working with. Completely professional an has proven time and time again that he really cares about his customers. I appreciate you always... thanks Dave More