Palestine Toyota
Palestine, TX
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A "shout out" to Rick and the gentleman who was working with Rick in service yesterday, Thursday, 22 Apr 2021. I had been in a couple of weeks before to get a tire rotation. I was experiencing a shimmy in with Rick in service yesterday, Thursday, 22 Apr 2021. I had been in a couple of weeks before to get a tire rotation. I was experiencing a shimmy in the steering wheel and was pretty sure I could get some help with that. The gentleman who was assisting Rick got down on his knees to inspect the front tires. He found that I had a nail/bolt in the right front tire. This was a problem that I would not have known about had it not been for his diligence and effort to address the "shimmy" I was reporting. Rick stepped up and said they would balance the tires and repair the nail situation. In a short time, Rick suggested that I take a short ride, me driving, with him to make sure the problem had been solved to my satisfaction. The shimmy was gone, the nail situation resolved and there was no charge. This quality of service will get me back to Toyota Palestine for any future service or truck purchase in the future. Thanks Rick and assistant for supreme quality service. Craig D. Caldwell, Rusk, Texas. More
Just purchased 3rd auto since 2017 thanks to Nick Nicholas. Super sales associate. Made buying experience pleasant. Entire staff both sales and service great. Will do it again.....Marion Stone Nicholas. Super sales associate. Made buying experience pleasant. Entire staff both sales and service great. Will do it again.....Marion Stone More
Fantastic Customer Service I purchased a 2018 Tacoma recently, and was impressed with the speed and ease of my purchase. They had us in and out in what seemed like minutes. We I purchased a 2018 Tacoma recently, and was impressed with the speed and ease of my purchase. They had us in and out in what seemed like minutes. We added new tires to it, and took It in for an alignment. The service manager came out to greet us himself, talked with us about our truck and made us feel right at home. The waiting are is very clean, and several employees said Hi to us while waiting. We will be back for all service needs. More