Paddock Chevrolet - Service Center

Pleasant experience This place is very clean and everyone is so nice. The service is quick too which is important to me. I've already sent family here. This place is very clean and everyone is so nice. The service is quick too which is important to me. I've already sent family here. More

Stress free! My experience was pleasant from the "greeter" to the "service advisor." They were both welcoming, cordial, and professional. My wait time was very r My experience was pleasant from the "greeter" to the "service advisor." They were both welcoming, cordial, and professional. My wait time was very reasonable. My vehicle was serviced, and I left satisfied. More

Frustrating After a phone call to owner, repair problem is going to be resolved. The phone call shouldn't have been necessary but Paddock service manager was pro After a phone call to owner, repair problem is going to be resolved. The phone call shouldn't have been necessary but Paddock service manager was prompt and polite in teturning my call. More

Not A Good First Time Service Experience Sent my daughter there as she is attending school in Buffalo ; the initial phone experience to schedule service was great; the women who took the ca Sent my daughter there as she is attending school in Buffalo ; the initial phone experience to schedule service was great; the women who took the call was friendly and accommodated her in a timely manor. No issues there; however this is where the happy experience ended; once in the shop she was not comfortable; she felt they were very condescending; when I called they were not crisp on the solution and when pushed for a clear answer we receive a vague response. We ended up leaving She left; we called a non GM shop where the experience was the opposite. and they immediately responded to provide a solution. Two hours later we are good to go As GM owners this is very frustrating and it seems that you really need an understanding of the services before you can go to the dealership . Maybe this was a one off; in the future if we need to go back to these folks I will call the Service Manager prior to avoid this experience. More

Oil issues I purchased my truck from paddock 2 years ago, on July 4th this year the oil light came on checked the oil it was low got a oil change from paddock an I purchased my truck from paddock 2 years ago, on July 4th this year the oil light came on checked the oil it was low got a oil change from paddock and I've had nothing but problems since I have loss of power the oil pressure warning light comes on and the gauge drop to zero but with oil in it, ok so I take it back they tell me it's normal for the oil pressure to drop when not pushing on the gas, I understand that but it shouldn't drop off completely, they replaced the oil pressure switch for 15 days it was fine now it's back there again today August 3 2016, oil light is on again and the engine is now shuttering really hard and the oil gauge is all over the place, and the service writer Aubrey that was there lastnight when I took it in has a huge attitude problem. Kept interrupting me while explaining the issue and continue to tell me the oil gauge will drop to zero if your not pushing on the gas, I have 2friends at work that have a year before and a year after my Silverado and there oil gauge sits between 20 and 40 marks on the gauge, don't tell me it drop to zero. More

They hire mechanic who can not even install simple things I went there to fix something but eventually they opened up my camshaft and most of the prts in engine but its okay they are machanic but eventually t I went there to fix something but eventually they opened up my camshaft and most of the prts in engine but its okay they are machanic but eventually they installed camshaft wrong how stupid. Even students can install simple camshaft More

Awful service department This place is horrible. I want to make everyone aware of the issues so that they can better make a decision. Do not buy a car from here. I had a norma This place is horrible. I want to make everyone aware of the issues so that they can better make a decision. Do not buy a car from here. I had a normal visit today just to get my car inspected and I was there for almost 2 hours. My appointment was at 11:30 and it wasn't seen until after 12:30. I was given two excuses. The "appointment" time is only to talk to someone which doesn't make sense because you don't even need an appointment to be seen and the second excuse was that the guys were coming off their lunch breaks. You do have more than one service tech right? The lady who checked me I'm was rude and unsympathetic to the wait time. Overall I would prefer my original dealer over this. I had no problems at Henrich Chevy but I moved to Tonawanda so that is why I used Paddock. Never again. I'll take the half hour drive just to get decent caring service. More

Scheduled inspection! I wouldn't recommend Paddock service to anyone! Chuck the service manager very unprofessional Went in for routine inspection Came out with major dama I wouldn't recommend Paddock service to anyone! Chuck the service manager very unprofessional Went in for routine inspection Came out with major damage to car 2200.00 to be exact because their techs actually make you drive your car into the bay yourself surrounded by concrete poles that have been hit so many times it's ridiculous! I took pictures of poles-amazing how many different colors of paint are on them! After arguing with asst mgr Phil they agreed to pay half of damages and told me to go to Gabe"s! 2200.00 are u kidding? Went to smaller shops in Tonawanda and they all heard similar stories about Paddock! I decided to trust my insurance agent to investigate which I know he will and hope for the best! By the way' smaller shops estimate only 1200.00! Message left by Chuck tonight he rescinded his offer to pay half!! Worst Dealership in WNY!!!!!!!!!!!!!!! More

I wanted to purchase a used car from a dealer, and thought Paddock would be a good place to do so. The sales guy, Earl was very nice and helpful. He helped me get a good vehicle and got me approved thought Paddock would be a good place to do so. The sales guy, Earl was very nice and helpful. He helped me get a good vehicle and got me approved right away. The whole sales transaction was very smooth. As for their service department, that is a WHOLE other story. Please, if you know what is best for your car and you want your car in good hands, do NOT take it to Paddock Chevrolet for service. They kept our car for 9 DAYS, with 8 of those days, it sitting out on their lot. They left our car doors unlocked the whole time and we know because we drove by and checked; These were not major repairs that had to be done either. The power sear motor needed to be replaced, we had a gasket leak, etc. We drove by Paddock daily, and it was just sitting there, every time we called we would get the excuse, oh well the adjuster hasn't come out to approve the repairs yet. All the time im getting more upset so I decide to call the warranty company myself and come to find out that the approval for the repairs could be done right over the phone! So I call Paddock back and all of a sudden they have the approval. The warranty company stated on several occasions they tried to contact Paddock with no response. This whole time we were given a rental because the warranty allowed us to have one. When we tried to return the rental, they tried to charge us for 5 days that we had it cause they said we had it too long and the warranty company wasn't going to cover it. But it wasn't our fault we had the rental for that long, no one called and said hey, you need to give the rental back or you will be charged. No one fixed our car so what were we supposed to do? Have no car? The charges for that are still "pending" against me. when we got our car back, it was fine, we picked it up the 9th day which was a Saturday. The next morning when I went to start the car, its making noise near the transmission. Turns out that when someone was making the repairs, they didn't put something back on correctly and it was hitting the flywheel inside the car so we had to go back again and they fixed this problem. I had to miss work because this could not be taken care of until Monday morning, as their service dept. is closed on Sunday so we couldn't even drive the car when we got it back. Never in my life have i dealt with such unprofessionalism. It was like when i tried to ask someone there else what was going on with the vehicle, they would patch me to someone else. Noone wanted to listen, i felt as if i was helpless. Please take my advice and go to someone else. More

The superlative of Dealerships. Trustworthy. Honest. Marc Sempert runs a great Service Department. Great management staff. Thanks, I'm a happy Silverado owner, TAKE BACK AMERICA! Sempert runs a great Service Department. Great management staff. Thanks, I'm a happy Silverado owner, TAKE BACK AMERICA! More