Paddock Chevrolet - Service Center

On March 18, 2025 I had my 2017 Buick Encore in for service. Jerry, I have to say was great. I spoke to Ken who claimed he was the service manager and he was not pleasant and was screaming in my ear! service. Jerry, I have to say was great. I spoke to Ken who claimed he was the service manager and he was not pleasant and was screaming in my ear! Dave the service manager (I guess because Ken said he was the service manager) was not accommodating at all! My service bill came to $3600, and I reached out to Dave to see if GM would help me out through the participation program and he flat out refused to put me in the system to find out! He was speaking to me in a condescending voice and basically was very rude. His customer service to say the least is lacking. I'm very disappointed in the level of care that is given to your customers. With that being said I did not get my vehicle serviced at Paddock. If I was treated better and was given some level of concern maybe you would be getting my service but I'm ashamed to even have given Paddock a chance with my vehicle. More

Stay away from this dealership! The service Department will make you feel like a Villain and try to charge you every little thing they do, even when the vehicle is under warranty! The service Department will make you feel like a Villain and try to charge you every little thing they do, even when the vehicle is under warranty! Paddock has lost a customer for life as I will never set foot in that dealership again. More

Horrible is an understatement. Stay away from wasting your time here. I called to book a service apt. and they forced me to give them every bit of imaginable information about me p Stay away from wasting your time here. I called to book a service apt. and they forced me to give them every bit of imaginable information about me personally, before telling me its $200 just to walk in the door and get a diagnostic test done. This is quite ridiculous as I knew exactly what I needed repaired. Horrible customer service at the service department and a ridiculous waist of time in addition to a ridiculous policy of charging $200 prior to and in addition to any work being performed. Went elsewhere and had the service performed for free under warranty. DONT FALL FOR THE PADDOCK SCAM! STAY AWAY! More

I brought my 2022 chevy silverado in to the dealership on 3/21/22 with issues of the dash keep going out. Just got the truck 1/29/22. I didn't catch the employees name however they wanted me to pay for the d 3/21/22 with issues of the dash keep going out. Just got the truck 1/29/22. I didn't catch the employees name however they wanted me to pay for the diagnostic fee for a vehicle that has bumper to bumper coverage. After looking over the vehicle all they said was it's up to date on the computer software. This issues has happened numerous times since with the radio/dash staying on for over 40 mins vehicle not even running or on with all four doors open as well. I called Paddock and they just keep telling me there is nothing they can do. Onstar will not connect there is an open ticket report with them. My WiFi does not work half the time, ticket open with AT&T as well. The truck does not detect my keys, flips through the screens by it self, screen shuts off, or stays on. Other dealerships say this is a known issue. I want my truck fixed so I can enjoy it. What is the problem Paddock? More

I went to Paddock service last Saturday for NYS my attendant this time was David this guy is so professional and polite wonderful service from Paddock service thank you David for your dedication excel attendant this time was David this guy is so professional and polite wonderful service from Paddock service thank you David for your dedication excellent customer service. More

Took my vehicle in for service. checked the odometer before and after, 38 miles put on the vehicle was not happy about it, questioned about it they told me they wanted to drive it to see if they can di before and after, 38 miles put on the vehicle was not happy about it, questioned about it they told me they wanted to drive it to see if they can diagnose the problem. I did not authorize my vehicle to go to somebody's home overnight will never do business with this dealer again ever watch your odometer. Sneaky people here. More

I spent over 3 hours in the waiting room waiting for a scheduled safety inspection. That is not okay! Very disappointed scheduled safety inspection. That is not okay! Very disappointed More

My last visit was for NYS inspection it was a good experience attendant this time was Russell he manage his job very professional and kind providing any information you required from service departme experience attendant this time was Russell he manage his job very professional and kind providing any information you required from service department thank you Russell and Paddock service. More

Service department seriously incompetent. Brought business vehicle in for service 4x. still not fixed right. Only vehicle we have for deliveries. Made an appointment for a Saturday so they could have business vehicle in for service 4x. still not fixed right. Only vehicle we have for deliveries. Made an appointment for a Saturday so they could have the vehicle all day, when dropping vehicle off on Friday, told "oh the tech who is familiar with your vehicle isn't in till Tuesday, You'll have to leave it with us. Not an option, sweetie!!!!! I will NEVER bring a vehicle here for service again. NEVER recommend them for any reason, even to my worst enemy. If I ran my store this way, we would be out of business in a week. More

Don’t come here came for a simple oil change still waiting 2 hours later and had an appointment place sucks Very uncalled for never again waiting 2 hours later and had an appointment place sucks Very uncalled for never again More