Paddock Chevrolet
Kenmore, NY
Filter Reviews by Keyword
By Type
Showing 146 reviews
Satisfied Our sales person was very kind and knowledgeable. I will continue to go back here for both service on the car as well as purchase. Our sales person was very kind and knowledgeable. I will continue to go back here for both service on the car as well as purchase. More
Service visit Service personnel very courteous and friendly with great smiles. I was at the dealer for free oil change and tire rotation and safety recall notificat Service personnel very courteous and friendly with great smiles. I was at the dealer for free oil change and tire rotation and safety recall notification. The estimated time was exactly what I was told would take. More
Very easy and knowledgeable appointment. Paddock Chevrolet was a very positive experience. Everyone at the dealership was helpful and friendly. Linda Monaco went above and beyond to make su Paddock Chevrolet was a very positive experience. Everyone at the dealership was helpful and friendly. Linda Monaco went above and beyond to make sure I was happy. More
" Great svc rep" My service rep, Cristina Marano, was very professional and helpful, especially especially in clarifying an offer I received from my GM credit card & g My service rep, Cristina Marano, was very professional and helpful, especially especially in clarifying an offer I received from my GM credit card & getting my proper rebate. More
OUTSTANDING experience with Paddock Chevrolet service dpt. My recent experience at the service department was outstanding. The speed with which your staff was able to accept my vehicle and secure a rental tru My recent experience at the service department was outstanding. The speed with which your staff was able to accept my vehicle and secure a rental truck was impressive. The repair was done in a timely manner, and the car has never run better. Special mention must be made to Coco (spelling?) in your rental department, who found $11 in cash in the rental truck. She called me right away before I was far from the dealership, and even came outside to hand-deliver the cash which I had left behind. Everyone was friendly and courteous at every stage of this experience. I will DEFINITELY be back! More
Let's talk about the management. Alright so let's talk about the management. The service director, Chuck Briggs, does absolutely nothing. He's a man who has a degree in botany (accord Alright so let's talk about the management. The service director, Chuck Briggs, does absolutely nothing. He's a man who has a degree in botany (according to his Facebook) running a service department. Tell me how knowing the difference between an oak and pine is going to help you make a decision about my car?? Useless. Th service manager, Don Sherwood, seems to have a serious temper and doesn't seem fit for the position. He clearly gets stressed out way too quickly to be working with angry customers. The rental agent / customer care manager. Where do I start with this one!? Coco Bell. This is the girl who walked out of a closet with a man as I was waiting at the counter knows absolutely nothing about her job. She seems more concerned about her phone and the boy sitting next to her than the customers and their concern. Why is she the customer care manager when she has no vsre for the customers??? Th management ther has NO idea what the bell is happening. I would never recommend this place. Ever. If their management gets angry easily and their customer care manager who cares more about a quickie in the closet than her job is how that place is run, Duane Paddock should rethink his hiring team. More
Not painful Salesman did what I asked and did not pester me - got me the information I asked for in a timely manor and followed through with the sale Salesman did what I asked and did not pester me - got me the information I asked for in a timely manor and followed through with the sale More
A great team. No worries at this dealership. Do you due diligence before buying. I always do, yet I keep returning to Paddock because the dealership keeps beating the competition in price and se Do you due diligence before buying. I always do, yet I keep returning to Paddock because the dealership keeps beating the competition in price and service. More
Chevrolet Traverse Mr. Jeffery Wasik, his assistant Marissa, and Paddock Chevrolet gave me exactly the vehicle I was looking for and more. Mr. Wasik's knowledge of Chevr Mr. Jeffery Wasik, his assistant Marissa, and Paddock Chevrolet gave me exactly the vehicle I was looking for and more. Mr. Wasik's knowledge of Chevrolet vehicles and options available is second to none. I am a returning customer and will continue to purchase vehicles from Mr. Wasik; in addition, I will refer him to everyone I know. I love my new Traverse and I love the whole experience of driving it. I can sum up my experience with Paddock Chevrolet and Mr. Wasik in one word: outstanding. Everyone was respectful, courteous, and knowledgeable. Thank you Jeff! More
No high pressure Eddie Acosta, my salesman, answered all my questions and also made me feel very comfortable. Eddie did not rush me and was very patient with me asking Eddie Acosta, my salesman, answered all my questions and also made me feel very comfortable. Eddie did not rush me and was very patient with me asking possibly the same question again and again. More