Paddock Chevrolet

Salesman was very nice, but avoided needed repairs that were discussed. I gave a 4 to the my salesman. Service department was unfriendly and short sighted. They got a 2 because they did at least say hello were discussed. I gave a 4 to the my salesman. Service department was unfriendly and short sighted. They got a 2 because they did at least say hello and goodbye. I bought a nice used truck (nice for me) and was told that needed relates would be done before delivery. The repairs were not done and when I came back to address them within the warranty period they refused to do anything. More

We purchased a used vehicle in 8/2009. When we purchased it the A/C was broken and needed repair, the service dept. told us for over a month that the part was backordered. However when I told them I found it the A/C was broken and needed repair, the service dept. told us for over a month that the part was backordered. However when I told them I found the part for sale at multiple sites online they refused to buy the part and fix my vehicle. Since then we have had it in for service three more times. Including the A/C problem needed to be fixed twice. Yesterday we had to take the truck back for repairs, as an EMERGENCY service, well apparently emergency at Paddock means nothing they will not even tell us when they can LOOK at the truck and hopefully they said by Monday we will have it back, it went in Wednesday night. And in the meantime they will not provide us with a rental per our warranty agreement. The best part of all this is, they are supposed to do a 22 point safety inspection and had they actually done it when we brought it in for service two weeks ago, they would have found this problem and it could have been fixed. But of course, they just want to make sure they get another deductible out of us for the service work. Please, take it from me, never buy a vehicle there. More

My first visit was in 1996 to buy a new truck. My husband and I went all over, including, Keller, Basil, and West Herr. Finally, we stopped at Paddock. The salesman was great! No pressure and no lies to get and I went all over, including, Keller, Basil, and West Herr. Finally, we stopped at Paddock. The salesman was great! No pressure and no lies to get a sale. The main reason for the review, however, is to comment on the service you get from the great service department. If it wasn't for the wonderful service department I don't know if I would still be going there after our first purchase. All the service reps. are always very knowledgeable and are there to help get the problem taken care of. This is especially true of the assistant service manager, Phil Buyzer. He is the main reason why I keep coming back to Paddock. Now, 14 years later, not only do we still continue to buy from them but our 2 daughters do as well. More

The sales man I had was great. That I had taken my daughter and my best friend to buy a car from him. As far as the Service Dept. the service stinks and I am putting that mildly. Your car is never fix daughter and my best friend to buy a car from him. As far as the Service Dept. the service stinks and I am putting that mildly. Your car is never fixed on time no matter what time of the day or night you bring it in. Bought it in Oct. 2008 and has been in the garage 4 times and needs to go back again. Different problems each time I have brought it in. They keep telling me they are replacing parts but then why do I keep having problems. I have called the owner and he has pushed my problems to the service manager. He couldnt talk to me himself. I have told the survey people who call me to quit calling me because my opinon of Paddock will never change. More

Let me start this reviewing by saying I'm a very picky car buyer but there have been plenty of dealers that have pleased me so I'm picky but not impossible. I was looking for a 2004 Honda Odyssey EX in ei car buyer but there have been plenty of dealers that have pleased me so I'm picky but not impossible. I was looking for a 2004 Honda Odyssey EX in either dark blue or red but Paddock had a low mile '03 in some shade of blue from Texas. I called to inquire whether it was the dark blue or the light, they responded that it was in the detail shop & they would have to get back to me. They never called back in any reasonable amount of time so I called back & it was on the lot by this point & in fact, it was the dark blue. I told the guy (forgot his name) I'd be down in 30 mins to have a look at it. When I arrived at the noticeably less nice Used lot, my sales guy was off at another lot showing someone a car so they wanted to wait until he got back but I was able to look at the van. It was actually nice to look at a vehicle with no sales people around but they did assign someone to me to "answer any questions". I was immediately disappointed with the condition of the van, huge dent in the C pillar, interior a mess (although it had been detailed) due to abuse (yes, I know a minivan is not a BMW but this was awful). When asked what I thought, I told them it would be fine for most people but not me. To this they said they may be able to make it right for me by dropping the price (already was a decent price), needless to say this piqued my interest. Up until this point, things were OK but this is where it all goes bad. They bring me into the dealership to talk about things (all I want to know is how low they will go), which turns into the usual car salesman games of taking all my info (including SS #), financing, trade, etc. I refuse to go down any of these roads & stick to the price issue. Next, the sales manager comes over to see what he "can do for me". I state the issue, which leads us back outside to go over the van. I state again that it's good enough for most people but not me but it would be for a price reduction. This leads into the same circle of crap of trades & financing instead of just a simple price. I promptly thank them for their time & leave having wasted over an hour & gotten nowhere. Now they have another negative review & Motorcars Honda in Cleveland Heights, OH has a sale for more $ than this van was. See my review for them, it was worth the 3 hour drive. More

this place is scam central. they are obviously out to make money anyway they can. there is a review in the buffalo news that they are a 'booming business'.. gee, i wonder why! no sooner do you drive of make money anyway they can. there is a review in the buffalo news that they are a 'booming business'.. gee, i wonder why! no sooner do you drive of the lot after a repair and wham! something else mysteriously goes wrong with your car. coincidence? i think not. IMHO, they tamper with your car so you have to bring it back for another pricey repair. More