Paddock Chevrolet

While I had my offer on 9/29/12 with Paddock Chev who just gave me a "general" $4003 discount off of a Chevy VOLT(no rebates available from ANYONE according to them though my research suggested otherwise just gave me a "general" $4003 discount off of a Chevy VOLT(no rebates available from ANYONE according to them though my research suggested otherwise). Prior to signing the deal 9/29/12, I received a call from a competitor of theirs that said a NEW deal was starting and they could go another $2000 off (Total $6000 off). Clearly, this dealer had received the Chevy bulletin for October promos which for the Volt in addition to the 0% financing with Ally, Ally also started offering a $2000 cash incentive effective 10/2. However, on 9/29 Paddock claimed to not know about any NEW incentive starting that the other dealer mentioned (I asked TWICE in front of witnesses) which clearly was not credible given the new promo was, in fact, became effective on 10/2 and another dealer already had that info. Obviously, they wanted to book the sale by the end of the month as they are a “volume dealer” and advertise as such which is why they told me I had until 9/30 to decide. They could care less about the customer and in fact lied to my face TWICE in front of witnesses that were with me when asked... More

car sold to me had rust spot on the right front spring which popped and could have killed me if I had been on a highway. I had the car for a year and it was not due for inspection until the end of this mo which popped and could have killed me if I had been on a highway. I had the car for a year and it was not due for inspection until the end of this month. Spring broke early this month. Paddock mechanic should have seen this spot upon inspection for sale. Speaking with representatives of Paddock, I find that this compromised spring was my fault and the fault of my mechanic. The latter should have seen it during yearly inspection; please note, inspection was not due until end of this month and spring broke long before then. Note also, that normal wear and tear applies to the whole spring and not just a quarter-sized rust spot; also, I drive perhaps twenty miles a month, but I was told that normal wear and tear also happens when the car just sits there. I have recommended Paddock before, but will never do so again. The careless approach to this car before it was sold, resulted in a giant repair bill and could have killed me. More

I wanted to purchase a used car from a dealer, and thought Paddock would be a good place to do so. The sales guy, Earl was very nice and helpful. He helped me get a good vehicle and got me approved thought Paddock would be a good place to do so. The sales guy, Earl was very nice and helpful. He helped me get a good vehicle and got me approved right away. The whole sales transaction was very smooth. As for their service department, that is a WHOLE other story. Please, if you know what is best for your car and you want your car in good hands, do NOT take it to Paddock Chevrolet for service. They kept our car for 9 DAYS, with 8 of those days, it sitting out on their lot. They left our car doors unlocked the whole time and we know because we drove by and checked; These were not major repairs that had to be done either. The power sear motor needed to be replaced, we had a gasket leak, etc. We drove by Paddock daily, and it was just sitting there, every time we called we would get the excuse, oh well the adjuster hasn't come out to approve the repairs yet. All the time im getting more upset so I decide to call the warranty company myself and come to find out that the approval for the repairs could be done right over the phone! So I call Paddock back and all of a sudden they have the approval. The warranty company stated on several occasions they tried to contact Paddock with no response. This whole time we were given a rental because the warranty allowed us to have one. When we tried to return the rental, they tried to charge us for 5 days that we had it cause they said we had it too long and the warranty company wasn't going to cover it. But it wasn't our fault we had the rental for that long, no one called and said hey, you need to give the rental back or you will be charged. No one fixed our car so what were we supposed to do? Have no car? The charges for that are still "pending" against me. when we got our car back, it was fine, we picked it up the 9th day which was a Saturday. The next morning when I went to start the car, its making noise near the transmission. Turns out that when someone was making the repairs, they didn't put something back on correctly and it was hitting the flywheel inside the car so we had to go back again and they fixed this problem. I had to miss work because this could not be taken care of until Monday morning, as their service dept. is closed on Sunday so we couldn't even drive the car when we got it back. Never in my life have i dealt with such unprofessionalism. It was like when i tried to ask someone there else what was going on with the vehicle, they would patch me to someone else. Noone wanted to listen, i felt as if i was helpless. Please take my advice and go to someone else. More

The superlative of Dealerships. Trustworthy. Honest. Marc Sempert runs a great Service Department. Great management staff. Thanks, I'm a happy Silverado owner, TAKE BACK AMERICA! Sempert runs a great Service Department. Great management staff. Thanks, I'm a happy Silverado owner, TAKE BACK AMERICA! More

This was a great experience ,from start to finish. I was given a great price and financing from the truck manager Tony Rayo and personal service from Art Izzard. I would recommend Paddock Chevrolet to anyo given a great price and financing from the truck manager Tony Rayo and personal service from Art Izzard. I would recommend Paddock Chevrolet to anyone looking for a great deal and I love my new Silverado More

It was a great experience. Just bought our 2nd new vehicle in 2 years. Hope to go back next year to help our son buy his first new car. vehicle in 2 years. Hope to go back next year to help our son buy his first new car. More

I as in to pick up a part and the recptionist was very helpful to me and it was clear she is very experianced at her position. Thank you for your assistance Miss Grunsweig. helpful to me and it was clear she is very experianced at her position. Thank you for your assistance Miss Grunsweig. More

I bought my last three vehicles from Paddock. The I bought my last three vehicles from Paddock. The salesmen I dealt with were all very professional and I was able to get a great deal and an overall I bought my last three vehicles from Paddock. The salesmen I dealt with were all very professional and I was able to get a great deal and an overall pleasant experience doing so. No wonder they are #1 Chevy dealer in the nation. I have recommended Paddock over the years to friend and family and will continue doing so. More

Linda went over and above, to not only to sell me the car, she introduced me to the service manager and helped me with a service appointment I had recently. She didn't just sell me the car, she took the car, she introduced me to the service manager and helped me with a service appointment I had recently. She didn't just sell me the car, she took the time to help me after the sale.That is the important part for me. More

I was waited on promptly by Charles Butera, and he was able to answer any of my questions. When I picked up the vehicle, he had all the necessary paperwork as well as the vehicle ready. able to answer any of my questions. When I picked up the vehicle, he had all the necessary paperwork as well as the vehicle ready. More