Pacifico Mazda - Service Center

Customer was mistaken for someone else and unprofessional text messaging after business hours was conducted. Customer was misheard multiple times by service representatives, and blamed for misuse of vehicle text messaging after business hours was conducted. Customer was misheard multiple times by service representatives, and blamed for misuse of vehicle prior to diagnostic. Vehicle was not properly taken care of until last minute when management was involved. More

Very please with the service that I received today. Service manager was welcoming and helpful. Service manager was welcoming and helpful. More

I have been going here for 3yrs, excellent service. I had Joey has my service person, great person, kept me informed about was going on. Computer went down and he informed me I would be there a I had Joey has my service person, great person, kept me informed about was going on. Computer went down and he informed me I would be there a little longer. More

Excellent, courteous, efficient service. Clear explanations, timelines adhered to, and very reasonable prices. Very good amenities in waiting area. Clear explanations, timelines adhered to, and very reasonable prices. Very good amenities in waiting area. More

Great, quick service. Staff was terrific and communicated findings to me via video text. Always go back for service. Staff was terrific and communicated findings to me via video text. Always go back for service. More

OMG what can I say about the Mazada service on Essington Ave. Joey has taken care of me again. Always polite and knowledgeable. Jay is another person that looks out for their customers. Together they are th Ave. Joey has taken care of me again. Always polite and knowledgeable. Jay is another person that looks out for their customers. Together they are the glue that keeps my Mazda CX5 together. ❤️ I can't go wrong. 💕😊 More

Quick check in and check out no wait time. Guy was pleasant explaining details regarding my truck. Very impressive jay sent video of them working on my car and the problems that were going on Guy was pleasant explaining details regarding my truck. Very impressive jay sent video of them working on my car and the problems that were going on I would recommend friends and family here! More

Had my annual service done today and it was exceptional as always. Pacifico Mazda service goes above and beyond for their customers. as always. Pacifico Mazda service goes above and beyond for their customers. More

Great and professional service. Friendly and knowledgeable staff. Couldn’t ask for more. Thanks. Kathy Friendly and knowledgeable staff. Couldn’t ask for more. Thanks. Kathy More

Although I didn't purchase my Mazda at this dealership, I've gone there since I got my car (Apr 2020). I have been disappointed the past two visits. This visit, I had a trip coming up and the dealership ma I've gone there since I got my car (Apr 2020). I have been disappointed the past two visits. This visit, I had a trip coming up and the dealership made NO accommodation for me leaving my car there for my 4 day trip (3 nights), while it needed service. When I brought it in for what I believe to be the engine shield hanging off, this man suggested leaving the shield on. I wanted to look at the shield myself. Not only did the man "helping" me repeatedly say "I would not do that if I were you", he did not seem to budge until finally I got more serious. He THEN told me it would be a $30 to take this shield off? Even though my car was already there also being serviced? I don’t necessarily believe that "the customer is always right", but I DO expect the people I work with to be kind and try to be accommodating. I don’t believe I will be returning for my services. More