Pacifico Mazda - Service Center

Service Work I brought my 2012 Mazda 3i in for service on May 5th, 2014. I needed the evap filter assembly replaced and the service team discovered an additional i I brought my 2012 Mazda 3i in for service on May 5th, 2014. I needed the evap filter assembly replaced and the service team discovered an additional issue with my right rear tire and tire wheel well assembly. Cliff in the service dept was excellent in giving customer service and honest evaluation. I then joined up with Glenn Kemmery, Service Director and Cliff to fully evaluate my problem and get the issue fixed. I dropped the car off on Tuesday May 6th and was given a service shuttle ride home by Frank. At that time, Glenn explained to me that they would evaluate the problem completely and get the job done. I had purchased my vehicle from a Nissan dealership because they happened to have the correct year and style I was looking for. Glenn kept me informed with updates via phone calls and by Friday, May 9th the service work was completed. I was so pleased by the professionalism, work detail, price of the repair and customer service by Glenn and his team that I will bring my Mazda in for service moving forward. This car was purchased for my son to drive to college in Virginia and I am now relieved to know that that the car is safe and reliable for him to drive. This dealership with Glenn and his service team is first rate.....absolutely exceptional!!!! Truly outstanding and completely satisfied!!! Thanks everyone!!!! More

No matter what, do not bring your car here for service!!!!!!!! My mother brought her brand new 2013 Mazda2, which we purchased from this dealership (this was another headache that will be discusse service!!!!!!!! My mother brought her brand new 2013 Mazda2, which we purchased from this dealership (this was another headache that will be discussed in a different review), in for replacement service of her passenger side mirror. The mirror face needed to be replaced. When she brought her car in for service, the service adviser told her she needed to replace both the mirror face and the casing, though only the face was damaged. It was evident that the casing did not need to be replaced and that the mirror facing could be popped in as it looked like it popped right out. However, they told her to replace both. Then they made her prepay for the parts!!!! It's a dealership, since when do you need to prepay for parts when you have all the parts you need right there in the service department!????!!! Nonetheless, my mother, like many senior citizens, are ignorant to such things and so they comply without questioning the validity of what's being asked. She prepaid for the parts (one of which was not needed) and came back later for service. Two days later, after service was completed, she noticed the passenger mirror casing, which was just replaced, was cracked on the bottom and the swivel housing that holds the mirror now had a 1/4" gap. It is obvious that whomever replaced the mirror did so incorrectly or there is a manufacturer defect. My mother returned to the dealership (without my knowledge, as I would've went with her the first time and the second time) and showed them the damage and the service technician John said, "someone hit your car again." No one hit her car the first time, let alone this time. We took pictures of the mirror and the car to prove that there was no outside influence to cause the damage. She asked him was it like this when she brought the car in the first time and he said "no." So if it wasn't like that before service was done on the car but after service there's now more visible damage to the mirror; but no scratches or nicks or cracks (which would be evident if the car was "hit again") are on the car or the mirror as a result of some outside influence, then it is clear that there is some defect. The service adviser said, "you need to replace the whole thing." My mother asked him why this was not recommended the first time. John states, "because it wasn't like that the first time." They are trying to milk her out of paying more money for damage that was not a result of outside influence but a result of careless service reparations. WHATEVER YOU DO, DO NOT TAKE YOUR CAR TO PACIFICO MAZDA FOR REPAIR!!!!!! THEY HAVE POOR CUSTOMER SERVICE. THEY DO NOT MAKE YOU FEEL LIKE YOUR BUSINESS IS APPRECIATED AND THEY DO NOT DESERVE YOUR BUSINESS. GO ELSEWHERE WHERE YOU WILL BE VALUED AND APPRECIATED AS A CUSTOMER. I own a 2006 Mini and even though I am past warranty, the BMW/Mini Dealership values you as a customer! I've never had a problem with getting excellent customer service. I am also a former Toyota owner and have never had a problem with the Toyota Service department. Pacifico Mazda is the first dealership where I have seen poor customer service to new customers. More

Clifford is always amazing. He greets everyone with a smile and has a way of making a rainy day seem to be the brightest and best. Thank you Clifford! smile and has a way of making a rainy day seem to be the brightest and best. Thank you Clifford! More