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Pacifico Mazda - Service Center

Philadelphia, PA

4.8
210 Reviews

210 Reviews of Pacifico Mazda - Service Center

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April 01, 2021

In and out without any hassle. Worked with me about getting a claim with my extemded warranty company. Jorge was a great help, Thank you! More

by jdelo417
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jorge caputo
March 24, 2021

Friendly, professional staff. Take time to clearly explain the scope of the work, and costs. Give you a link to check on the status of the work while you are waiting. Lounge is comfortable and complem More

by Evscar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Symons,Lamont Dean,Mike Conahan
March 21, 2021

Jorge was amazing and provided great customer service! Highly recommend going to the dealership! They are also very friendly and willing to answer any of your questions! More

by Ecke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Flores
Mar 22, 2021 -

Pacifico Mazda responded

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

March 04, 2021

Service hasn't been good in years. I used to get in an out a little quicker and All of the service department personel were friendly and help out as much as they could. The mechanics haven't been as good More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jorge Caputo
February 18, 2021

Great Service, will buy my future cars there as well/ and will refer my friends and family, I look forward with dealing with Pacifico for a long time!! More

by Valerie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Symons,Steven Cromartie
Feb 19, 2021 -

Pacifico Mazda responded

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

December 22, 2020

This dealership and their customer service is awesome. Never have any issues. They are always on point and very courteous and professional. Amanda is always great. More

by arwb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda White
Dec 28, 2020 -

Pacifico Mazda responded

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

December 18, 2020

I had a bit of an emergency - my side windows went down and would not go back up - in a snow storm...I call Mazda and the took me in immediately, car was ready to go within an hour...I am very appreciative More

by bmwcustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Symons
Dec 21, 2020 -

Pacifico Mazda responded

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

September 29, 2020

Kyle was very helpful. He went above and beyond to fix the issue with my vehicle. I appreciate him getting me back on the road quickly. I’ll be using Pacifico Mazda again in the future, and I would recomm More

by jc2506
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Darcy
Sep 29, 2020 -

Pacifico Mazda responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

September 23, 2020

Service done within the hourIdentified brake problem ans Service done within the hour Identified brake problem ans refitted withon 90 minutes Sorted front radar fault without charging kept me up to date More

by Mjpscott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Darcy
Sep 23, 2020 -

Pacifico Mazda responded

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

September 22, 2020

Was able to make appointment same day. Drove right in to service department and they took my car. And within a hour I was out and about. More

by Big Ant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Symons
Sep 23, 2020 -

Pacifico Mazda responded

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

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