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Pacifico Mazda - Service Center

Philadelphia, PA

4.8
217 Reviews
Call Service Center (610) 215-7747

217 Reviews of Pacifico Mazda - Service Center

Sort by
August 14, 2021

Excellent service Service manager very helpful customer Excellent service Service manager very helpful customer friendly Thanks Ed More

by coyleedc
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Symons
Report | Print
Aug 17, 2021 -

Pacifico Mazda responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

August 03, 2021

My service advisor was horrible and my car was there for a week with no follow up calls and I couldn’t get no one on the phone to help me and I picked up my car today and all the work wasn’t done. More

by cjcjackson88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jackie Symons
Report | Print
Aug 05, 2021 -

Pacifico Mazda responded

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.

July 27, 2021

Pacifico Mazda is always professional and excellent in its service. I highly recommend it to everyone. I always have a good experience at Pacifico Mazda More

by Jlutz80120
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Symons,James Bryson,Juan Carrion
Report | Print
Jul 28, 2021 -

Pacifico Mazda responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

July 22, 2021

Needed a master cylinder and everything was handled perfectly from calling the warranty people to the rental and repair. Car was ready on the day promised. More

by BIGRAN316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacques Nicaisse
Report | Print
June 26, 2021

The service department is organized, efficient and priced competitively, The work is completed competently and in a reasonable amount of time. it is the best experience I have had with service at car dealer More

by superjfc1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Symons
Report | Print
Jun 28, 2021 -

Pacifico Mazda responded

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

June 16, 2021

Jackie was great from start to finish in checking me in, informing me of cost and keeping me posted on schedule. My car was done within the 2 hours quoted. More

by thubtran02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Symons
Report | Print
Jun 17, 2021 -

Pacifico Mazda responded

Hi Thubtran2, Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

April 15, 2021

Very professional and efficient. My car was completed in a timely manner. Jackie Symond is very nice and courteous. The main reason I come back More

by Harvey.rice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Symons
Report | Print
Jun 02, 2021 -

Pacifico Mazda responded

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

April 01, 2021

In and out without any hassle. Worked with me about getting a claim with my extemded warranty company. Jorge was a great help, Thank you! More

by jdelo417
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jorge caputo
Report | Print
March 24, 2021

Friendly, professional staff. Take time to clearly explain the scope of the work, and costs. Give you a link to check on the status of the work while you are waiting. Lounge is comfortable and complem More

by Evscar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Symons,Lamont Dean,Mike Conahan
Report | Print
March 21, 2021

Jorge was amazing and provided great customer service! Highly recommend going to the dealership! They are also very friendly and willing to answer any of your questions! More

by Ecke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Flores
Report | Print
Mar 22, 2021 -

Pacifico Mazda responded

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

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