Pacifico Ford - Service Center

Misleading Diagnosis I recently towed my truck into Pacifico Ford to diagnose engine trouble on a 2010 Ford Ranger with 82K miles. Upon diagnosis by the service team I I recently towed my truck into Pacifico Ford to diagnose engine trouble on a 2010 Ford Ranger with 82K miles. Upon diagnosis by the service team I was informed that my engine had to replaced at a rate of 7500$. Upon pressing for technical details, the only explanation available was that due to internal malfunction (causing a blown spark plug) it needs to be replaced entirely (further diagnosis would require disassembly). A highly questionable diagnosis for a young truck by Ford standards. I was provided options for purchasing a new vehicle on site and the option to scrap my Ranger for parts. Upon doing more research, I found a private mechanic to evaluate the engine. He milled a new insert for the blown spark plug without removing the engine. The repair cost 427$ and the truck has been running well and efficiently for about a month now with no issue. I was led to believe my engine was inoperable. They had me in a corner without many options to repair or negotiate. I can only imagine 3 explanations for this misinformation. 1: I was trying to be sold a new truck above all other options = slimy 2: The mechanics are unwilling or able to perform the repair = unqualified 3: The effort or price point to complete the job was undesirable = dishonest I would love to get an explanation while customer service is so highly touted at this location. After cost to tow my truck to two locations with one misdiagnosis, Pacifico Ford cost me close to 400$ just on inconvenience, before finding a mechanic to repair the issue for 427$. More

First time This was my first time using the Ford service mechanics. I had taken my 2000 Ford Windstar to two other mechanics but neither were able to fix my AC. This was my first time using the Ford service mechanics. I had taken my 2000 Ford Windstar to two other mechanics but neither were able to fix my AC. So, it was time to go to the source-Ford. The Ford Service guys were very communicative throughout the process. It took 2 days, but they figured out that 3/5ths of my AC system needed replaced. They also performed a recall which was covered by Ford. I appreciate that I could drop off my car the day before the scheduled appt. More

Great experience with this service employers . Every time I ever took my vehicle here to get fixed I had excellent service they bend over backwards for you. I just want to thank you guys. Every time I ever took my vehicle here to get fixed I had excellent service they bend over backwards for you. I just want to thank you guys. More

Service This is how service was rated at the Pacifico’s facility; Excellent service; thoughtful customer service; clean and inviting facilities, top notch ex This is how service was rated at the Pacifico’s facility; Excellent service; thoughtful customer service; clean and inviting facilities, top notch experience. Thank you. More

Quick excellent service, person who worked the counter was a Other dealerships should take a note from Pacifico and quick lane...mechanics and counter people are incredible...Chad Gilbert couldn’t have been any Other dealerships should take a note from Pacifico and quick lane...mechanics and counter people are incredible...Chad Gilbert couldn’t have been any nicer and helped me tremendously More

Good Service Employees of Pacifico Ford are courteous and efficient. Job well done. I went in for air bag recall and work was completed in timely fashion. Uber hom Employees of Pacifico Ford are courteous and efficient. Job well done. I went in for air bag recall and work was completed in timely fashion. Uber home and back was offered. More

Great Service I appreciate the efficient and friendly service provided at Pacifico Ford this visit. I needed a state inspection and oil change and my key fob was n I appreciate the efficient and friendly service provided at Pacifico Ford this visit. I needed a state inspection and oil change and my key fob was not working properly. Although I was disappointed that I needed a new key fob, I appreciate it the clear communication and efficient and friendly service. Thank you. More

Great Service - Bob Rauh Bob Rauh always provides excellent service and has a kind demeanor. I actually look forward to having my vehicle serviced at Ford because of him. Bob Rauh always provides excellent service and has a kind demeanor. I actually look forward to having my vehicle serviced at Ford because of him. More

Short handed (employees attendance) Thumbs up on finding the issue with my vehicle, but thumbs down on a issue that is affecting all employers, that is workers attendance. My vehicle cou Thumbs up on finding the issue with my vehicle, but thumbs down on a issue that is affecting all employers, that is workers attendance. My vehicle could of been done a day early, but due to the shop being short handed, my car took a extra day to be repaired and cost me more money on a rental. During these hard economic times, we (I) need every extra dollar to be saved. I don't know how this problem can be solved, but the customer shouldn't be hit in the pocket with it plus repairs. More

Great Service! Bob Rauh always helps to make getting my annual vehicle inspection such a smooth experience. He is very professional and has great customer service. Bob Rauh always helps to make getting my annual vehicle inspection such a smooth experience. He is very professional and has great customer service. Andrew was helpful with assisting me in accessing my registration document. More