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Pacific BMW
Glendale, CA
3,807 Reviews
Since 1982, our family owned dealership has been serving customers in the Glendale area. We love working in SoCal, and we want to help you get into your next BMW or pre-owned vehicle. Our friendly staff is always upfront and honest with you. We want you to have a transparent car buying experience whether you are shopping in our Glendale dealership or if you are simply browsing online. We will show you where our numbers come from, and we will tell you everything that you want to know about the car buying process.
This team believes that the customer is always right. They want to help you through every part of the car buying process, and they are always ready to provide you with individual attention so that you get a car shopping experience that is custom tailored to you. It is this attention to our customers that allows us to attract people from all across Los Angeles County, Orange County, and the rest of SoCal. So if you are from Los Angeles, Alhambra, Beverly Hills, Burbank, Pasadena, or any of the surrounding areas, you should come down to Pacific BMW and see everything that we can do for you.
BMW is different from the other cars out there. These are driver’s cars. Vehicles that always deliver when it comes to performance, handling, and luxury. This is what a car was meant to be. If you want to see what’s so special about a BMW, we would be happy to show you right where in Glendale. We have a complete inventory of BMW vehicles including models like 3 Series, 5 Series, 7 Series, X5, X3, and more. You can test drive any one of these models right here or you can browse through them all online and do all your research right on our website. We are always happy to help your customer find the ideal vehicle. You can even shop by color.
We realize that sometimes the ideal vehicle isn’t new. Sometimes you need a pre-owned vehicle. We have a variety of manufactures in our used inventory, but a vast majority of the vehicles we offer our BMW vehicles. Not only do we have a huge selection, but many of our used BMW models are Certified Pre-owned. We also have a full selection of Factory Demo vehicles. If you want a BMW, whether it’s new, used, or even certified, Pacific BMW is the best place to start.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,807 reviews
November 04, 2010
Went in with a simple problem- noisy weather stripping leaking air. Three visits and three attempts, no satisfaction. Shop foreman "test drove" the car, deemed it fixed, noise reappears on the way home th leaking air. Three visits and three attempts, no satisfaction. Shop foreman "test drove" the car, deemed it fixed, noise reappears on the way home three minutes after getting on the 134. When I starting calling management everyone shut down and just stopped responding or returning calls. Way to Fail pacific bmw. More
by z4man
Employees Worked With
service manager, shop foreman
Helpful September 09, 2010
These guys are inconsitent with what they say or do. I have had 4 cars purchased from them over the past years and generally they top off the oil for free if the car is under warrantee. Depentds which ass have had 4 cars purchased from them over the past years and generally they top off the oil for free if the car is under warrantee. Depentds which associate you get they make a subjective decision if they want to charge or not. It's realy not about the money it's the inconsistency of service. I would not recommend them. More
by DrV
Employees Worked With
Service
August 11, 2010
I recently leased a BMW 535i from Pacific and have to say, it was one of my best car acquistion experiences ever! I have had at least fifteen cars in my years, and helped out family and friends on anoth say, it was one of my best car acquistion experiences ever! I have had at least fifteen cars in my years, and helped out family and friends on another thirty. This dealer (and Natasha, my salesperson), gave me accurate information in a timely manner, I got the car when they said I would get it (and kept me updated via email), and gave me a price I couldn't beat. Everyone from the receptionist to the service techs were friendly and helpful. I love the car so far, so I'll probably be getting my next one there too when this lease it up. More
by berisky
Employees Worked With
Natasha
August 11, 2010
I recently leased a BMW 535i from Pacific and have to say, it was one of my best car acquistion experiences ever! I have had at least fifteen cars in my years, and helped out family and friends on anoth say, it was one of my best car acquistion experiences ever! I have had at least fifteen cars in my years, and helped out family and friends on another thirty. This dealer (and Natasha, my salesperson), gave me accurate information in a timely manner, I got the car when they said I would get it (and kept me updated via email), and gave me a price I couldn't beat. Everyone from the receptionist to the service techs were friendly and helpful. I love the car so far, so I'll probably be getting my next one there too when this lease it up. More
by berisky
Employees Worked With
Natasha
July 07, 2010
Went to Pacific BMW out of convenience since it is near my house and it was definitely an unexpected but pleasant surprise! My experience with dealerships in the past has made me nervous but after coming i my house and it was definitely an unexpected but pleasant surprise! My experience with dealerships in the past has made me nervous but after coming in to just "look around" I was pleasantly surprised with the sales process and got a great deal on a lease. I had to come back a month later to get an item fixed (I knew about it at the time of my lease) and even that was a great experience warranty work was covered and got my car back the same day! I was so happy with the whole thing that I even bought myself a BMW chain from their store. Overall far exceeded my expectations and will continue to be a Pacific BMW customer! More
by cruzb
Employees Worked With
Sales / Service
April 19, 2010
Took my vehicle in for a sensor repair, but was heavily pressured to have maintenance performed. I opted not to since I have an independent BMW specialist whom I trust. When I received my vehicle back, I w pressured to have maintenance performed. I opted not to since I have an independent BMW specialist whom I trust. When I received my vehicle back, I was surprised to see that they did not properly return all the plastic console panels and managed to heavily scratch up my interior. Had to leave the car for an additional 4 days so that they could replace the damaged interior parts. I still cannot believe that this dealership operates their Service Department in this manner. Their Service Dept needs to look into improving their customer service experience and make some organizational changes to hire mature competent individuals rather than young inexperienced kids. I will never take my vehicle to this dealership ever again. More
by xxblazin26xx
Employees Worked With
Marco Fausto
March 29, 2010
I live in the South Bay area and I drive to Pacific BMW for sales and service needs. I has been with this dealer since the mid 80's and have purchased all my BMWs from them. Whether in service or sales, for sales and service needs. I has been with this dealer since the mid 80's and have purchased all my BMWs from them. Whether in service or sales, I am treated with respect and honesty, which I value most, especially these days. I highly recommend this dealer. More
by V_Manta
Employees Worked With
Terry Wallace
March 27, 2010
I had a really good experience with this dealership. They were very helpful answering all my questions. I never felt pressured to buy a car or to make a decision right away. I felt really at ease and now I'm were very helpful answering all my questions. I never felt pressured to buy a car or to make a decision right away. I felt really at ease and now I'm totally happy with my new BMW! I'll definitely be back for my next car. More
by joR758
Employees Worked With
chris choe
March 20, 2010
I had a very positive experience at pacific bmw when I decided to buy my first bmw. The salesperson was extremely upfront and honest regarding my questions and concerns. Even when my car needed to be se decided to buy my first bmw. The salesperson was extremely upfront and honest regarding my questions and concerns. Even when my car needed to be serviced, the entire process was very smooth and I received a loaner car without any hassle. I look forward to my next car purchase at this dealership. More
by ch_jpm
Employees Worked With
Sam Talmoud
March 19, 2010
great service. got a loaner without an appointment in one day. i thought their pricing is okay and not too bad and got a free car wash too. All bmw service depts are pretty expensive to start with. I als day. i thought their pricing is okay and not too bad and got a free car wash too. All bmw service depts are pretty expensive to start with. I also test drove 5 different cars and love the new building but parking is tough to find around brand blvd. area. More
by lomike
Employees Worked With
dom
