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Pacific BMW
Glendale, CA
3,807 Reviews
Since 1982, our family owned dealership has been serving customers in the Glendale area. We love working in SoCal, and we want to help you get into your next BMW or pre-owned vehicle. Our friendly staff is always upfront and honest with you. We want you to have a transparent car buying experience whether you are shopping in our Glendale dealership or if you are simply browsing online. We will show you where our numbers come from, and we will tell you everything that you want to know about the car buying process.
This team believes that the customer is always right. They want to help you through every part of the car buying process, and they are always ready to provide you with individual attention so that you get a car shopping experience that is custom tailored to you. It is this attention to our customers that allows us to attract people from all across Los Angeles County, Orange County, and the rest of SoCal. So if you are from Los Angeles, Alhambra, Beverly Hills, Burbank, Pasadena, or any of the surrounding areas, you should come down to Pacific BMW and see everything that we can do for you.
BMW is different from the other cars out there. These are driver’s cars. Vehicles that always deliver when it comes to performance, handling, and luxury. This is what a car was meant to be. If you want to see what’s so special about a BMW, we would be happy to show you right where in Glendale. We have a complete inventory of BMW vehicles including models like 3 Series, 5 Series, 7 Series, X5, X3, and more. You can test drive any one of these models right here or you can browse through them all online and do all your research right on our website. We are always happy to help your customer find the ideal vehicle. You can even shop by color.
We realize that sometimes the ideal vehicle isn’t new. Sometimes you need a pre-owned vehicle. We have a variety of manufactures in our used inventory, but a vast majority of the vehicles we offer our BMW vehicles. Not only do we have a huge selection, but many of our used BMW models are Certified Pre-owned. We also have a full selection of Factory Demo vehicles. If you want a BMW, whether it’s new, used, or even certified, Pacific BMW is the best place to start.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,807 reviews
December 13, 2018
it was fast and convenient the service was fast and on time, the person helping us was helping a lot.Albert Hong went above and beyond to provide exceptional service. the service was fast and on time, the person helping us was helping a lot.Albert Hong went above and beyond to provide exceptional service. More
by Ruebn
Verified CustomerEmployees Worked With
Albert
Helpful December 13, 2018
Repair Excellent and fast service . Great loaner car. My car was towed to this dealership. Excellent service.. I don’t have anything else to say. The service Excellent and fast service . Great loaner car. My car was towed to this dealership. Excellent service.. I don’t have anything else to say. The service consultant was great. More
by ashor420
Employees Worked With
Henry
December 13, 2018
Review: Tire Change Hi, I've had wonderful experiences with this BMW's service center for a LONG time. This review is limited to my most recent experience. All of the Hi, I've had wonderful experiences with this BMW's service center for a LONG time. This review is limited to my most recent experience. All of the staff are incredibly friendly and I will continue to go there. However, since they ask you to review every time you visit this review will cover ONLY this particular visit. My tire had a nail in it so I took it in at 730 (walk-in basis) to get the tire changed before work. They were able to get it changed before noon which was great. However, two problems that really put me off. One was they didn't honor a coupon that they themselves (this particular dealer...Pacific BMW) sent to my inbox. It was only 15% so I was baffled that I even had to have a discussion about using the coupon, a) because THEY sent it to me and b) it wasn't a big discount especially since it was only on a tire change. They claimed it didn't cover tire changes even though the coupon itself said it covered "any one service of your choice" before 12/20/19. Clearly a tire change fits the description of a service completed at a bmw "service center". Second the staff's handling of the matter wasn't terrible but wasn't optimal. They refused to honor it and after a brief discussion on the irrationality of their decision given the facts they rejected applying the coupon. Hope this is helpful feedback. Again, this will not stop me from going back...it was minor and mildly unpleasant experience. Corey More
by txcorey
Employees Worked With
Henry and Edgar
December 13, 2018
Robert is the best! The service is amazing and the patience they have for all your questions and needs are the best! This is the 3rd car we purchased from Robert this yea The service is amazing and the patience they have for all your questions and needs are the best! This is the 3rd car we purchased from Robert this year with our family and we’ll make sure to refer all of our other friends and family to him. He really cares for his customers and builds great relationships with them. We trust his opinion and expertise. More
by christinevsanantonio
Employees Worked With
Robert
December 13, 2018
Routine service - well taken care of... again This was a routine service, but I felt well taken care of with coffee, snacks, Uber ride to work, updates via text, and a washed car when it was compl This was a routine service, but I felt well taken care of with coffee, snacks, Uber ride to work, updates via text, and a washed car when it was completed that same day. More
by Frank
Employees Worked With
Narek
December 13, 2018
Excellent Dealership Dealerships should be rated based on customer experience and treatment. I just purchased a 2019 740i and I truthfully state that my purchasing experie Dealerships should be rated based on customer experience and treatment. I just purchased a 2019 740i and I truthfully state that my purchasing experience was wonderful. I was extended the utmost in courtesy and dignity. There was no pressure to buy nor was there the attitude " it is a privilege to buy one of our cars" that so many dealers consciously or unconsciously convey to potential customers. My needs and concerns were treated with kindness and the utmost in professionalism. I wish to single out the sales manager Mr. Ronald Ronsillas and commend him for making my buying experience so positive. It is likely I will be a customer for life. Thank you Ron. Les More
by renellee
Employees Worked With
I dealt only with Mr. Ronsillas.
December 13, 2018
Amazing experience! Awesome dealership to buy/lease a BMW! Customer service is excellent and they were so quick to get me out and enjoying my new car! Awesome dealership to buy/lease a BMW! Customer service is excellent and they were so quick to get me out and enjoying my new car! More
by JAXZIM
December 13, 2018
Outstanding Service The entire experience was amazing. Customer service and the billing process was smoother than any other facility I have been to before. I would highly The entire experience was amazing. Customer service and the billing process was smoother than any other facility I have been to before. I would highly recommend this location. More
by dkhernandez
Employees Worked With
Manny
December 12, 2018
Fantastic customer service! Pacific BMW made the experience of getting a new car such a pleasure. Service and communication were superb and I remain a loyal customer for the pas Pacific BMW made the experience of getting a new car such a pleasure. Service and communication were superb and I remain a loyal customer for the past decade. More
by EP
Employees Worked With
Other
December 12, 2018
Great is Pacific’s Normal I experienced the always terrific service again this time at Pacific BMW. They set the bar very high and meet it every time! Always a pleasure deal wi I experienced the always terrific service again this time at Pacific BMW. They set the bar very high and meet it every time! Always a pleasure deal with this dealership. More
by BLCHEYNEY
Employees Worked With
Don’t recall names...
