Pacific BMW

Standard Service of Leased Vehicle Pros- the app makes it easy to book service for your vehicle. Con - good thing the app is good because I played phone tag with reaching anyone live to Pros- the app makes it easy to book service for your vehicle. Con - good thing the app is good because I played phone tag with reaching anyone live to schedule service and was unsuccessful. Service took about three hours and they offered to take me to the mall while I waited which was nice. One overall Con with BMW compares to Audi, who I leased two vehicles with prior: they had my ex husbands name and contact info for some reason eventhough I never supplied it to them and it caused them to contact him several times which was a) embarrassing b) odd violation of privacy c) caused me to miss communication to set up my automatically payment which resulted in a late payment on my lease, which I would have never done otherwise. More

Just always the best in all ways!! From sales to service—-always friendly and willing to work with you on financing. Threat sakes associates, finance people, & genius guys (& probably g From sales to service—-always friendly and willing to work with you on financing. Threat sakes associates, finance people, & genius guys (& probably gals) to help you figure out all the bells and whistles....& you can call them anytime if you have questions! Bravo! The very best—-I’m on my 5th car from them! More

Great experience Steven in sales at Pacific BMW provided a great hassle free experience when purchasing my new vehicle. Everything was efficient and easy. He provided Steven in sales at Pacific BMW provided a great hassle free experience when purchasing my new vehicle. Everything was efficient and easy. He provided a great deal on my purchase and I will be recommending him to others. More

Great buying experience Chris Choe is the best sales manager i've ever dealt with in my life. Always a pleasure to do business with. Straight to the point and extremely helpf Chris Choe is the best sales manager i've ever dealt with in my life. Always a pleasure to do business with. Straight to the point and extremely helpful. He explains everything and makes sure my time isn't wasted. I would recommend him to all my family and friends! More

Workmanship and waiting time Workers did not use a service floor mat so I ended up with stained carpet. Not pleased. Also, I had to wait 40 minutes until I received a car. Cannot Workers did not use a service floor mat so I ended up with stained carpet. Not pleased. Also, I had to wait 40 minutes until I received a car. Cannot understand why it required 40 min to wash exterior of car. More

Good quality car but the price is not so great The price is not so great but the craftsmanship of BMW is unparalleled and Ron Rodillas really went out of his way to make sure I get the greatest dea The price is not so great but the craftsmanship of BMW is unparalleled and Ron Rodillas really went out of his way to make sure I get the greatest deal, and Arthur is awesome, he deserves a raise and a bonus! More

Very helpful on reviewing inventory This is my second purchase with Pacific BMW. Between the online inventory and representative it was easy to find the car I was looking for at a good p This is my second purchase with Pacific BMW. Between the online inventory and representative it was easy to find the car I was looking for at a good price. More

Horrible I took my car in for maintenance and specifically asked Amie if I can pick my car up on Sunday. Not only did she ignore my text, she never left my key I took my car in for maintenance and specifically asked Amie if I can pick my car up on Sunday. Not only did she ignore my text, she never left my key with the front desk. So I made a trip all the way to Glendale for no reason. I went in to speak with a sales representative regarding a new lease since my car is almost due. He was very rude, belittled me and didn’t even want to sit down and give me a breakdown of the numbers and just told me to go online and look. More

Sub Par I bought my 2015 BMW used in May from CarMax. I was told upon purchase that the BMW service/maintenance plan was valid until January 2019. Between May I bought my 2015 BMW used in May from CarMax. I was told upon purchase that the BMW service/maintenance plan was valid until January 2019. Between May and December, I took the vehicle in with no issues. Upon the third time in December of bringing the vehicle in, I signed the paperwork and left my vehicle at BMW for service. About two hours later I received a call that I had to pay for the maintenance. I had to explain to my service representative how little sense that made that suddenly not being covered made no sense. He argued with me for about 5 minutes before telling me he would ask his supervisor. He never called me back to tell me if I needed to pay and about six hours later I got a call telling me my vehicle service was complete. The whole experience was garbage, the communication was poor, and I’m glad my warranty with BMW is up so I don’t need to deal with Pacific BMW any further. More

Excelente Customer Service GLENDALE Pacific BMW has the best customer service and sales representatives in town. Narek Petrosian and Ronald Rodillas really care about customer’s GLENDALE Pacific BMW has the best customer service and sales representatives in town. Narek Petrosian and Ronald Rodillas really care about customer’s needs and satisfaction. Thanks PACIFIC BMW. More