Pacific Auto Center - Fontana

Very disappointed with this dealership. Saw a truck advertised for $30K and was pretty much ready to purchase. Spoke with Joshua, a salesperson who promised to provide me with the engine hours and whe advertised for $30K and was pretty much ready to purchase. Spoke with Joshua, a salesperson who promised to provide me with the engine hours and when he hadn’t called me back all day I gave him a call only to have him tell me he couldn’t find the truck but would keep looking and call me back. I waited another day and a half with no call back so I called and talked with another salesman who was not helpful at all and was very put out that I would ask for the engine hours and even said he had no idea where to find that but would call me back. He never did so I called and asked to speak to a manager and left a voicemail. The manager never Called me back but had another salesman call me Who was definitely more helpful BUT Nicely explained that out of state purchases require a lot more work and that is probably why I never got a callback from the other salesman. The third salesman I talk to finally did give me the inch and hours but then ended up having the manager call me back to explain that the truck would basically be 20% over the advertised price… I understand licensing, registration, and other fees but there were a bunch of bogus charges for stuff that they claimed they had done to the truck. Between the lack of knowledge and care from the sales staff and the false advertising, there is no way I will be doing business with this dealership… Which sucks because they seem to have several trucks with our company would be interested in. More

Roberto was the salesman that assisted me he did a great job on getting in contact, communicating with me. I appreciate the effort he did to get me in a truck. I will definitely recommend if you are lookin job on getting in contact, communicating with me. I appreciate the effort he did to get me in a truck. I will definitely recommend if you are looking for a used truck to visit pacific auto and ask for Roberto. More

Fernando in finance helped us with the process of getting our vehicle. Everyone was amazing and so helpful. I would definitely recommend for my family and friends to come here our vehicle. Everyone was amazing and so helpful. I would definitely recommend for my family and friends to come here More

Can't get ahold of anyone for 3 weeks now. safety check was never done spare had nail and water in the where the spare goes. Spare wheel was rusty. I was promised a call back from a mgr 10 times even after was never done spare had nail and water in the where the spare goes. Spare wheel was rusty. I was promised a call back from a mgr 10 times even after my last review. Once you pay them you're on your own. I came in with a pre approval voucher but behind my back they dinged my credit with 8 hard inquiries only to save me very little and set me up with a bank that I can't stand More

Smooth and easy transaction. Very friendly and professional. Would definitely recommend to friends and family. Talk to sales rep Armin , he'll take care of you professional. Would definitely recommend to friends and family. Talk to sales rep Armin , he'll take care of you More

Nate made you feel at ease from the first meet handshake to the deal closed handshake. Found the best deal in the lot for us. to the deal closed handshake. Found the best deal in the lot for us. More

I sent this review to the customer service email that responds to all the negative comments here and heard NOTHING: I bought a Nissan Passenger Van from this car lot at the beginning of February Fro responds to all the negative comments here and heard NOTHING: I bought a Nissan Passenger Van from this car lot at the beginning of February From the start it was horrible, and it only gets worse. I call the lot, talk to whomever answers the phone, asked him about the car I was looking for. He tells me the car is there and come take a look. My husband drives out to the lot, walks into the building, there are multiple people sitting behind the desk, not a single person looks up, no one greets him, no one even looks up at him!!! So 1. This is horrible customer service, and 2. I can only imagine this has to do with my husband being Black. This is EXACTLY how we are treated when we enter racist establishments. My husband stands there for a bit. No one looks up, 2 people are watching their phones, still nothing. He finally says out loud to everyone in the room since no one is even looking up, “I’m looking for ______ “ He identifies himself and proceeds to tell my husband that the car we are looking for isn’t actually there. Mind you, we drove 45 minutes to come look at this car. We are beyond mad at this point. The next morning he calls me and tells me he found it. So my husband drives back the next morning. The guys isn’t apologetic AT ALL. Doesn’t even care. And the ONLY reason we came back is because this car is hard to find and we really needed it. The next morning I go back to buy the car and fill out paperwork. There is absolutely no urgency, no commitment to good Service, in fact, we feel like we are putting the sales person out and bugging him. No joke, that’s how he made us feel. AFTER we have now made 2 trips and experienced horrible service. We finalize paper work, he says he’s going to get the car washed for us before we take it. THIS LITERALLY TOOK 4 HOURS. We left and came back that night. And it continues to get worse: In your prices you charge us $2500 for an anti left system and some door handle pads. The same door handle pads are on Amazon for $20. They are incredibly easy to install. Also, who even uses these? You guys charge $500 for this. I reached out to the company that does them and he told me he would do my other car for under $150 for a car with 5 handles. And you guys are charging me $499 for 3 handles! And here we are, a month out from having our car and it has been the most insane hassle trying to get it put on our car. You charged us for it, it was never installed, the only reason the guy helping us knew this is because WE pointed it out that it wasn’t done after reading the contract. And now here we are, calling the lot every day, trying to solve this problem. We never get calls back, its always “Someone will call you today” AND IT NEVER EVER HAPPENS. I want a refund for the door pads. This is absolutely unacceptable. You have my money and no one cares to give us what we paid for. On top of the fact that its so over-priced and not something I even want. All this to say, my experience was HORRIBLE. I am local to the area and have lived here my whole life. I have purchased many cars from the area and have never experienced anything like this. I’m walking away from this lot with money taken from me that I didn’t want to ever spend AND with a feeling that this car lot is racist and doesn’t offer exceptional service to people that aren’t white. More

Saul Gonzales is a swindley guy. Doesn't tell you there's an option to get additional insurance to help get his company more revenue. Lies about it later saying he said things he didn't say when there were t an option to get additional insurance to help get his company more revenue. Lies about it later saying he said things he didn't say when there were two people who witnessed him not saying it. Even when calling to cancel he presses hard saying you're not even getting the money back to prevent the refund to protect his sales figures. Took 7 hours to buy a car - probably get you tired before you purchase so you agree blindly. This doesn't just happen to me - it's a common problem they try adding additional insurance and customers needing refunds. The worst thing you can have in a car dealer is someone who isn't trust worthy. More

complete and total trash of a company. knew I was driving across state lines to get a car and they lied stating there were no upgrade fees or add ons. Later to find out I paid for window tint that came stock across state lines to get a car and they lied stating there were no upgrade fees or add ons. Later to find out I paid for window tint that came stock with the car. they never added on window tint. I am making sure to find other financing to ensure they get charged back all and any commissions from my sale. will also file a complaint with the BBB. More

Beware of Pacific Auto Center we came to a agreement on the asking and when I got the bill there was exter $2485.00 for accessories they did not tell me about. Total Deceptive advertising, Rip off. the asking and when I got the bill there was exter $2485.00 for accessories they did not tell me about. Total Deceptive advertising, Rip off. More