PA Auto Select
Downingtown, PA
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**BUYER BEWARE** DO NOT PURCHASE A VEHICLE FROM THIS DEALER! I purchased a 2016 Range Rover and 2 months later received a warning error code, No Engine restarts after 249 miles, Incorrect Diesel Exhaust DEALER! I purchased a 2016 Range Rover and 2 months later received a warning error code, No Engine restarts after 249 miles, Incorrect Diesel Exhaust Fluid Quality Detected. PA Auto Select, Downingtown is 1.5 hours from my home and my local mechanic advised that a Range Rover dealership would have the equipment to diagnose and clear the error. After my local Range Rover dealership service technician performed diagnostics on the vehicle I was informed that the vehicle required a Throttle Body Intake Cleaning and SCR Monitor and Regen drive cycle and had to pay ~$1400. 3 weeks later that I received the same message error code and took the vehicle back to the Range Rover dealership and after a full diagnostic check the technician informed me that the vehicle requires a Turbo Charger and seals, Vacuum Pump, Engine Timing Belt was missing teeth and should be replaced, left and right Axle Boots, DPF SCR replacement and sensors. All of these items showed up on the diagnostic inspection as failed. The pricing provided to fix the vehicle was ~20K and was informed by Range Rover that the dealer that sold me the vehicle sold me a lemon! Range Rover overruled the code so I could drive the car back to PA Auto Select, I presented the paperwork, picture of error code, and video from the Range Rover technician that gave a detailed overview of everything wrong with the vehicle to PA Auto Select General Manager, Josh March. Josh said they would have their service technician review the paperwork and video provided by the Range Rover technician however, they would not pay for any costs to fix the vehicle, they only offer a 3-month, 3,000-mile warranty on the vehicles they sell and my warranty ended 20 days beforehand. PA Auto select confirmed that the items outlined from the Range Rover diagnostic were legit and was going to charge over 12K to fix all of the issues with the vehicle I purchased from them 3 months prior. Josh said they performed a pre-purchase vehicle inspection and on the inspection paperwork provided to be at time of sale was a list of what required replacement, a left control arm, Engine filter, cabin air filter, wiper blades, and key battery were needed however, when I asked them to present proof that a full diagnostic check was performed on the issues discovered by Range Rover such as Turbo Charger and seals, Vacuum Pump, Engine Timing Belt, left and right Axle Boots, DPF SCR replacement and sensors and that they showed as passed on the paperwork this could not be provided. Not to mention the sale process was a total nightmare, I am from out of state and requested to retain my specialty Delaware license plate. After months of not receiving my tags and following up with the dealership for status, Josh informed me in a very unfriendly manner that Delaware changed their policy and the owner must go to the DMV to retain their license plate. Instead of notifying me of this change so I could submit the retention paperwork, their title department issued me a new license plate. After many trips and fees to the Delaware DMV and requests to the lender to provide a copy of the Delaware title, I was able to finally get everything straightened out and after many requests Josh reimbursed me only the fee for license plate retention. PA Auto Select does not disclose the true condition of the vehicles they sell; the dealership actively conceals major mechanical issues of their vehicles and chalks it up to older vehicles with higher mileage are prone to have issues and customers should know that when they purchase any vehicle. Customer satisfaction is not a top priority to PA Auto Select and they do not stand by their merchandise. Hopefully this review helps others, Lesson learned, go to a reputable dealership that stands behind the quality of the vehicles they sell and their customers! More
They never even gave me courtest call or email or text. Someone could have at least gotten back to me. I have a car I wanted to trade and add cash. Someone could have at least gotten back to me. I have a car I wanted to trade and add cash. More
Pleasant experience We recently purchased a very clean 2014 MB. Jeff was very professional and patient with our repeat visits and our many questions. We also were very sa We recently purchased a very clean 2014 MB. Jeff was very professional and patient with our repeat visits and our many questions. We also were very satisfied with the resolution of a couple of mechanical issues that arose after the purchase. We wholeheartedly recommend PA Select for your next car purchase. More
What a pleasant relief to finally deal with a business who knows how to treat a customer!! I recently purchased a 2013 Audi Q5 and Josh was outstanding. He went the extra mile to take care of everything who knows how to treat a customer!! I recently purchased a 2013 Audi Q5 and Josh was outstanding. He went the extra mile to take care of everything. Even though they were a little far away for me, I’ll go back to them in the future and recommend them to my friends and family. They also gave me a fair trade for my 2005 Isuzu which was something no other dealer would even consider. Job well done! More
Absolutely Amazing Customer Service Hello, I purchased a 2015 Audi A3 and the entire process was great. Acquiring funding for this 4th vehicle purchase wasn't easy. Lenders don't lik Hello, I purchased a 2015 Audi A3 and the entire process was great. Acquiring funding for this 4th vehicle purchase wasn't easy. Lenders don't like owners with multiple vehicle loans held at the same time, but Josh and the finance team found me a lender as well as this beautiful car. I didn't select this vehicle as my 1st option but with their guidance, I walked away with a vehicle I love!!! They selected this vehicle for me, which was much better than any of the cars I picked out. Appreciate their patience and willingness to work with me and will definitely refer all my friends and family. The 1-1/2 hour drive from Maryland was well worth the trip. I'll be back for all my vehicle purchases in the future. Monica More