P & W BMW

Great experience Dropped off my car in the morning for service and inspection. Asked that it be done by 12:30pm, but I understood if it couldn’t be. Received a call Dropped off my car in the morning for service and inspection. Asked that it be done by 12:30pm, but I understood if it couldn’t be. Received a call at noon saying that everything was complete and my car was washed and ready for pickup. More

Frank's review of P&W I always feel this dealership does a more thorough job than another I tried that was closer. So I've learned it is worth going three times further to I always feel this dealership does a more thorough job than another I tried that was closer. So I've learned it is worth going three times further to go to P&W. More

Not happy at all. Got down there 30 mins before my appointment, for just an inspection, they told me it would take 1hr for inspection and 30 mins for car wash. 2 hours Got down there 30 mins before my appointment, for just an inspection, they told me it would take 1hr for inspection and 30 mins for car wash. 2 hours gone by and they finally come out saying I had a nail in my tire and it needed replaced to pass inspection, I have brought my car here twice in one year and each time they said the same tire needed replaced. Ok whatever I told them to replace the tire which they said would take 40 mins to do. They asked if I still wanted a car wash which I replied yes. An hour and 20 mins go by and they finally come out to tell me my car was done. By that time I was at the dealer for almost 4 hours to get an inspection and tire and replace a bulb. I pay and go to my car only to see the car wasn’t washed at all. Very unpleased. I made my appointment to be done in time to beat rush hour traffic on my way home and instead I got caught in the heart of it. Not happy and will not be back. More

Great! Julian Dave is a knowledgeable and very responsive! Julian was responsive to phone calls and emails! He understood the problem at hand and took initiative to explain the details and break down every com Julian was responsive to phone calls and emails! He understood the problem at hand and took initiative to explain the details and break down every component of the service process. More

Inspection 2018 It took a little longer than I thought but everything work out well and the valet drivers were nice and on time. I’ll go back again It took a little longer than I thought but everything work out well and the valet drivers were nice and on time. I’ll go back again More

Professional experience Excellent customer experience Detailed explanations and car care Minimal worry or concerns Excellent effort to solve the problems Prompt and thor Excellent customer experience Detailed explanations and car care Minimal worry or concerns Excellent effort to solve the problems Prompt and thorough evaluations Ability to adjust schedule and complete tasks More

The Ultimate Delivery P&W made the process quick and simple. Valued our time. Explained our options in detail. Excellent customer service. 2nd car we’ve bought there. P&W made the process quick and simple. Valued our time. Explained our options in detail. Excellent customer service. 2nd car we’ve bought there. More

Poor service after the sale I got a used 2015 750li, they put two new rims on the car, but as soon as I left, I noticed that the other two needed replaced also. When I went back I got a used 2015 750li, they put two new rims on the car, but as soon as I left, I noticed that the other two needed replaced also. When I went back, it was like “ who are you again?” I’ll never go back there, and I buy a new car every two years. A lesson learned More

Professional/Knowledgeable/Personable/Excellent follow up Pr Professional, knowledgeable, personable, excellent follow up, good listener, after car serviced review work done. From the time you pull into service Professional, knowledgeable, personable, excellent follow up, good listener, after car serviced review work done. From the time you pull into service area you are treated as a valued customer and it doesn’t matter type or price of the vehicle. More

WASTED TIME...but made up for it I was there for five hours...we made a deal...after all that we went through, they tried changing the deal at the last second!!! Was not happy ..went I was there for five hours...we made a deal...after all that we went through, they tried changing the deal at the last second!!! Was not happy ..went back...they said they were sorry...i said i still love 'the car'....they gave me a bunch of stuff...deal done More