P & W BMW

Bailed me out in a jam I arrived without an appointment with a nail in my tire. The service department took me right in, replaced all four tires and had me on my way in less I arrived without an appointment with a nail in my tire. The service department took me right in, replaced all four tires and had me on my way in less than two hours. Just terrific ! More

Oil change car wash I came here because of the horrible customer service at the Monroeville dealer where I purchased my car. They were able to get me right in to ser I came here because of the horrible customer service at the Monroeville dealer where I purchased my car. They were able to get me right in to service my car. They showed me everything that was due and was able to complete the approved work. I was asked if I want to stay an extra 30-40 minutes for my car to be washed. I waited the extra time and when I was taken to my car it was in the same condition, unwashed. I had just come off the highway from a road trip The man offered me the opportunity to come back for the wash but I don’t frequent that side of town much Overall I was pleased with the work done. I would have been beaming if my car was washed More

Great Work I've had my car serviced here since purchasing it and I have always been very pleased with the service and how responsive and friendly everyone is. I've had my car serviced here since purchasing it and I have always been very pleased with the service and how responsive and friendly everyone is. More

Genius experience and car charging Overall experience was a good one. One problem was that the car was not charged up when we went to pick it up. Could not even get home without going Overall experience was a good one. One problem was that the car was not charged up when we went to pick it up. Could not even get home without going to gas backup. Good thing I had the Rex. This was the experience all weekend. Could not go anywhere for 3 days without using gas. 2nd issue was that the geniuses did not go over things that were really needed. The basic workings of the car are nice but what I really needed was someone to help get phone connected, get apps loaded, get the correct apps, get signed up for the correct items and authorized in what I needed to be part of. The car itself is not hard to figure out but the remote apps and such are what is needed to be taught More

maintenance services4 As always very friendly and excellent services. All scheduled services were performed quickly that I waited not too long. The dealer can be trusted an As always very friendly and excellent services. All scheduled services were performed quickly that I waited not too long. The dealer can be trusted and serviced even in sales. More

Certified 2015 228 AWD convertible The car was compelling. The people could not have been nicer. The price negotiation did not meet my needs but we worked around that and the remaind The car was compelling. The people could not have been nicer. The price negotiation did not meet my needs but we worked around that and the remainder of the transaction was great. Dana the BMW genius was especially good. Dave was also good for the signing. The experience should continue to be good for service. More

Very efficient Very prompt highly efficient and professionally cordial. Less stressful, very friendly clean waiting lobby area. Everybody encountered we very welco Very prompt highly efficient and professionally cordial. Less stressful, very friendly clean waiting lobby area. Everybody encountered we very welcoming with a smile and asked if l had been attended to. More

Awesome Service! Ryan was great help. He went thru my service detail throughly. I highly recommened anyone who is looking for great bmw service work in Pittsburgh area Ryan was great help. He went thru my service detail throughly. I highly recommened anyone who is looking for great bmw service work in Pittsburgh area. More

Customer is royalty Every member of the service team treats every customer, to my observation, as they would treat a respected family member. I enjoy seeing everyone at t Every member of the service team treats every customer, to my observation, as they would treat a respected family member. I enjoy seeing everyone at the dealership when I have service performed. And they never waste time. This team runs like a well oiled machine! BMW should be very proud of this dealership. More

P&W: Rock Solid Like the BMWs They Sell! For nearly three decades now, my wife and I have purchased BMWs from, and have had those automobiles serviced by, P&W Motors of Pittsburgh. During th For nearly three decades now, my wife and I have purchased BMWs from, and have had those automobiles serviced by, P&W Motors of Pittsburgh. During that time, regardless of whether we have interacted with the New Car Sales, Maintenance, Service or Colliosion departments, we have found the dealership to provide the highest, and consistently so, levels of professionalism and of customer service, and to do so with equitable, reasonable and competive pricing. From top to bottom, the entire organization is imbued with a "no challenege is too large, no request too small" and "can do" attitude. Customer satisfaction is the organization's mantra. Excellence is its DNA. We have found, in our dealings with P&W over these years, that the organizations takes a personal interest in its customers, recognizes the important role that its BMW product plays in its customers' lives, and strives to meet, and to exceed, its clients' requirements and expectations. Speed and efficiency are hallmarks of the services that it provides. P&W's facilities are spotless. Its service areas, new car sales floor, offices and customer waiting areas are immaculate and comfortable. The staff is clean cut, professionally dressed, and respectful. It is a pleasure to interact with all. More