Oxmoor Mazda

Our experience with Oxmoor Mazda started off great until they realized they gave me too much for my trade-in. They called me back in to sign new paperwork for a "missed incentive". Turns out, the new paperw they realized they gave me too much for my trade-in. They called me back in to sign new paperwork for a "missed incentive". Turns out, the new paperwork was a way for them to recouperate some of their money back that they had lost on my trade-in. When I was signing the new paperwork, I was not told that anything had changed from the first contract. It wasn't until I got home that my husband had found out what they were trying to do. He called them back and told them we wanted to go back to the original contract. That's what we got now, but we are missing our refund check! We were told if the payoff on my car was over what they were giving us, then we would have to pay the difference. If the payoff was less than what they were giving us, then we would receive a check for the difference. It's been 2 months since we purchased the car and still no check!!! I have called several times and the person I wind up talking to says they will call me back but they never do! This company has totally lost our trust and we would never buy another vehicle from them again! We will NEVER refer anyone to go to Oxmoor Mazda!!! Horrible customer service!!!!! More

We visited Oxmore Mazda yesterday to look at the car. I talked to the sales person first and gave him the stock number of the car we were interested it. When we arrived at the dealership the sales person d talked to the sales person first and gave him the stock number of the car we were interested it. When we arrived at the dealership the sales person did not have the stock number I gave him earlier. We stood outside for almost 20-25 mins when I finally found the car and pointed it to the sales person. He showed us two other cars as well but had no idea about the price when asked. The sales man was more interested in getting our financing information than letting us know about the price of the car. He made several trips to his manager and when we walked out of the dealership after wasting more than an hour we still did not have a price. I have owned a lot of cars and have dealt with a lot of crooks in this business but this experience was the most unprofessional experience I ever had. The manager at the end came out and was EXTREMELY rude. I will definitely NOT recommend anyone to buy from OXMORE MAZDA. More

First, an issue that I got over quickly was the sales advertisement. I triple checked for fine print but there was not any on the ad. The sales price and the price I was offered differed by $1500. I s advertisement. I triple checked for fine print but there was not any on the ad. The sales price and the price I was offered differed by $1500. I should have walked out then. But when finacing over multiple years that soon becomes negligible. My biggest frustration with Oxmoor Mazda has been the lack of customer service and professionalism when it comes to the service department and my sales manager returning my phone calls (at all) and keeping me up to date with my service need at the time. I left several messeages over weeks with no phone calls returned. I kept hearing that the problem should be addressed to somebody else. I was blatantly lied to my the aformenetioned when they said they would check with somebody on my concern and call me back. For one, they would not call me back and secondly, when I finally made contact with one of them all I heard was I am not sure what is going on, let me check with someone else. Keep in mind days went by so there was plenty of time for a conversation to take place but I would never receive a call unless I called them and as mentioned before would get a "call me back" - I feel just to get me off the phone. I finally decided to skip dealing with Madza and go deal directly with the contractor who added my after market part (that was part of my purchase agreement) to get things done (waiting on that currently). To add insult to injury, one of the the last questions I asked my salesman was if he had contacted the contractor and told them to expect me. He said yes and take it to them tomorrow. Well, I did not feel like he was telling me the whole truth so I contacted the contractor directly and he had no idea what I was talking about and had not even heard from Oxmoor Madza in weeks. Good car but very poor customer service after the car is sold to you. I would not recommend them and this is the every first time I have ever voiced my opinion in such a way. This tells me and should tell you it is a sincere and honest account. (two weeks later) Problem fixed now but because I took action into my own hands. I was told for weeks by Mazda that the contractor had come to their service center to work on my car. After 5 or so trips to the service center and still no fix, is when I decided to call the contractor myself. They said they never went to Mazda's service center to work on my car. Well to sum it up, the first time I go to the contractor and have them work on it my car is fixed. At the very least, Mazda owes me for several hours missed from work, gas to and from and rental car insurance that I paid. I do not recommend them. If they can lie about this, they can lie about all service repairs they suggest. More

I looked for a new Mazda 3 for purchase for my daughter. I found a car and spoke with a car salesman, Josh Quig. The vehicle was advertised at cars.com for $16,900. I asked Josh Quig if we could negotiate I found a car and spoke with a car salesman, Josh Quig. The vehicle was advertised at cars.com for $16,900. I asked Josh Quig if we could negotiate on the price. He said, “Make me an offer and I will take it to his sales manager.” (Joe Conwell) I made an offer of $16,200. Josh Quig left the phone then came back. When Josh Quig came back he let me know his sales manager accepted my offer. Josh Quig and I made arrangements for the car to be set aside. I made arrangements for my daughter to drive to drive about 200 miles Kentucky to make this purchase. She secured a loan from an institution near us. We needed for Oxmoor Mazda to send a bill of sale to our lending institution. However, we found out that when they sent the bill of sale it priced the car at $16,900 instead of $16,200. As soon as we found out this mistake we tried to contact Josh Quig. At that time he could not be reached. We were told he was delivering a car. I asked to speak to the car sales manager. I spoke with Joe Conwell. I asked Joe Conwell why there was a difference in price and explained that there was a mistake. Joe Conwell said he never gave his salesman Josh Quig permission to sell the car for $16,200. Joe Conwell said the car would not be available for this price. But we could buy it for the internet price of $16,900. I asked Joe Conwell if he understood that Josh Quig offered this car to us for $16,200. He said he didn’t know about this. I asked Joe Conwell if he knew how a salesman could make such a money error. Joe Conwell told me he didn’t know how. I asked Joe Conwell if he believed me that Josh Quig offered me the car for $16,200. Joe Conwell didn’t know about that either. Joe Conwell became rather angry and irritated with me, telling me the car was only available for the internet price of $16,900 and he never agreed to a different price. The right hand does not know what the left hand is doing at this dealership. I would not ever recommend anyone to use this dealership to anyone. I feel they were dishonest in sending to my daughter’s lending institution a price different than what we had agreed to. I cannot ever recommend Oxmoor Mazda of Louisville, Kentucky to anyone. More

Was very straightforward with Salesperson when we entered the lot. Said we had a pretty narrow margin that we were trying to fit in with our trade, down payment, and financing. Wanted to see one car and have the lot. Said we had a pretty narrow margin that we were trying to fit in with our trade, down payment, and financing. Wanted to see one car and have our trade evaled and if the numbers weren't right, no big deal we would leave him alone only wasting an hour of his time. Well of course the numbers weren't right, they were way off. So we said no harm no foul, just give us our keys and we can call it a day, only 1.5 hours of time lost. Of course Salesperson was like what can we do, we said looking at what you brought there really is nothing to do, if our trade is that bad we need to go a different route. Just go get our keys, Well then the Real Sales Mgr (playing the part of sales person) comes over and asks us if we would be willing to look at some used. We said sure if you can get them to our paramaters. We look at something else, Gary comes back with some numbers that were still bot anywhere close on the used, (also discovered after looking the car up on-line that with the used car the numbers weren't even giving us a "deal" as they called it). Wanted us to "meet" in the middle of our top limit and their number. Just started getting a really bad feeling at this time (to much shuffling of deck chairs) and decided we were done. Told Gary that we just wanted to leave and to please get our keys (they still hadn't given them back to me even though I had asked each time Gary left his desk). Then they left us standing over at the desk for 15 more minutes. We finally decided to go outside and stand next to our truck, (at this point I was ready to drive off with out the set of keys I left). Then Herb comes out and introduces himself as the Sales Mgr, (which their websites doesn't state) without the keys and asks what up. I explain we are ready to leave and just want our keys. He asks what were we expecting to happen today. I explained the process we had in mind and discussed how our trade was really the deciding factor and we were just done with the process. He asked what # we were looking for, I gave it and then he was ready to work with it. At that point I was pissed, I said "If that # was doable why in the world wasn't it doable two hours ago." He wanted us to come back in and sit down and I told him no, give us our keys now. He insulted us and then went inside, implying we were to stupid to work with. Finally, Gary brought our keys out. There is no way we were going to go through that spin cycle again, with the "new" numbers. I am sure something else would have been out of wack. What I don't understand is why it was so hard for them to let us just part ways. Now when we are in the position to be a little more flexible we'll never be back. It was almost like they were holding our trade hostage, a trade, mind you, that they had just spent all day trying to convince me they were doing me a favor to take off my hands. Gary was nice and would probably do business with him if he ever relocated, but those other two were real pieces of work. More

We went to this dealership to pay cash for a car, we were told that the one we bought, the knocking in the engine was just a valve and NOT ONCE did they offer to fix it themselves. When we took it to the mec told that the one we bought, the knocking in the engine was just a valve and NOT ONCE did they offer to fix it themselves. When we took it to the mechanic, we found out the engine was about to die on us. We took it back and they didn't want to help us. THIS WAS ONLY 4 DAYS AFTER MAKING THE PURCHASE! They eventually fixed the problem and let us "trade in" for the value we paid and get another one. Considering that there is a LEMON LAW, they should have given us our money back. This was the WORST experience I've ever had! I would NEVER recommend this dealership OR go back. More

Based on positive review's of Avery's customer service at Oxmoor Mazda from this web site, I called the store and asked for him directly. Although he was not aware of the Mazda3 lease special that appeared Oxmoor Mazda from this web site, I called the store and asked for him directly. Although he was not aware of the Mazda3 lease special that appeared in the newspaper the previous Sunday, he found it and called me back. I test drove a 3 and really liked it. Avery answered all my questions, and I felt like he was completely honest with me. We did do a bit of haggling over how much the dealer would give me for my trade (their initial offer was very low), but we eventually arrived back at the price I wanted to pay. Avery and his managers moved much closer to where I wanted to be as far as payments go. This was the first time I have ever dealt with a dealership, where I walked away and felt like I was not being taken advantage of. More

Our family was in the market for a small car. Before test driving my Mazda 3, I considered this my "compromise". Now I LOVE my 3 and wouldn't trade if for the world. Our initial idea was to give it to test driving my Mazda 3, I considered this my "compromise". Now I LOVE my 3 and wouldn't trade if for the world. Our initial idea was to give it to our daughter after she graduates from college....now that may not happen. I rated my experience a 5 because from the very beginning, Bryan provided no pressure costumer service. I appreciated that he asked us questions about what we are looking for before showing us the cars. This allowed us to only see that which was in our price range. Initially, I had only planned to test drive.....but since the customer service was so great and I loved the zoom zoom behind the wheel, I couldn't walk away. Now I'm glad I didn't. Both me and my husband are happy with our purchase and we are happy to be a part of the Mazda family;) More

I had been shopping for a new car for about 3 months. My wife and I loved the CX-9 from the beginning but was looking at other alternative cars when I hit Oxmoor Mazda's web site and I found the CX-9 my wif wife and I loved the CX-9 from the beginning but was looking at other alternative cars when I hit Oxmoor Mazda's web site and I found the CX-9 my wife and I have been looking for. We came in to take the car for a spin and absolutely loved the car. I worked with Barry and Oscar from the sales team both of these young men did a great job explaining all of the features of the car. I then worked with James to close the sale and Shaun to complete all paperwork. Both James and Shaun did a great job making the Entire Experience a pleasure. Since the purchase we have worked with Nick in the Service and Parts department to add several items and Nick has been fantastic as well. In the past buying a car has at times been an unpleasant experience, this is not the case with Oxmoor Mazda. The Overall Experience, Friendliness, Price, Quality of Work and Customer Service were all fantastic. My brother was so impressed by the car and my experience that he came in the very next day and purchased a CX-9. I would highly recommend Oxmoor Mazda to anyone looking for a new or used vehicle. More

My visit to this dealership was a comedy of errors from the moment I walked on the lot. If it hadn't been for Avery's professional attitude and Bill's commitment to excellence and making things right for the moment I walked on the lot. If it hadn't been for Avery's professional attitude and Bill's commitment to excellence and making things right for the customer, my review would have been horrible. If you visit this dealership, I highly recommend Avery as a salesman. More