Oxmoor Mazda

I purchased my 2003 Mazda6 in Sept. of 2006. I was told that this car only had 1 previous owner and had never been wrecked. They guaranteed me an extended Powertrain warranty and 3 years later, I was havin that this car only had 1 previous owner and had never been wrecked. They guaranteed me an extended Powertrain warranty and 3 years later, I was having trouble with the transmission so I contacted them to get it fixed...and they just happened to have lost my warranty and kept telling me that other things were wrong with the car that had nothing to do with my initial problem I went in for. So after having to go as far as contacting corporate on this, the GM, Bill Willoughby, called me and said "he was sorry and he wasn't there when I bought the car" and to bring him $200 for a deductible, which in fact was only suppose to be $100, which is all I paid. So after all that junk my friend was looking at something under the hood and asked if the car had ever been wrecked. Of course, to my knowledge from the dealership, I figured no...low and behold carfax showed me that It didn't have just one owner it had 4 and HAD been wrecked. Well of course when I call to talk to Bill, the Courier Journal was there writing a story on Oxmoor Mazda...so of course he was kissing my ass on the phone and told me to come up there and he would deal with the situation personally. When I get there he pawns me off on Rick Poe...the loudest and rudest jerk in the building! We told them to run the Carfax report themselves they refused to do carfax but used AutoCheck and said it was better. Well AutoCheck didn't even show the collision and Rick said that if it was wrong they have a buy back guarantee, then when my girlfriend asked about the buy back, he denied he had just said that they had that guarantee. So my girlfriends father, faxed over the Carfax report, and he CONTINUALLY interpreted the collision report on the carfax as it could have just been a key scratch. He was trying to hurt my feelings so I returned the favor, and apparently he couldn't handle it and threatened me that he was going to ask me to leave. Corporate will be contacted again along with the BBB. More

I went to drive and decide on a 2009 MazdaSpeed 3. I informed the salesman that I wanted to drive the car and then decide later (this was a Saturday), probably Monday after speaking with my insurance ag informed the salesman that I wanted to drive the car and then decide later (this was a Saturday), probably Monday after speaking with my insurance agent and credit union. After the drive, the floor manager- Rick Poe -came over and said if I took the car then, he'd beat the Mazda S-Plan pricing hands down. I said I'd think about it over lunch. After thinking on it, I decided to go for it as long as I got a proper second test drive of the car. After the drive, I sat down to do the paperwork. Rick came and sat down instead of the salesperson, this is bad. He has a worksheet with numbers on it. Mind you he told me $2500.00 off MSRP was the price at first. Suddenly, the MSRP on his worksheet was $995.00 higher. I asked what the deal was. He said paint protection. I said I didn't want it on the car and won't pay almost a grand for BS paint protection. So it suddenly disappeared. The we went over state taxes. No problem. Then he came up with dealer doc fees- $779.00!!!! I said that's enough and we were through. He proceeded to raise his voice (we're at a table in the showroom with other customers around) and state that they didn't plan on loosing money on the deal, what did I expect? Then I turned to leave and he says even louder that I wasted their time and put miles on their car! He was rude through the process and openly lied (I knew more facts than he about the car). This was was the most unprofessional behavior I've ever come across in my years of buying cars. Oxmoor Mazda lost my business, and if you're reading this I suggest they loose yours, too. The man was crying poor. Funny thing was, as I'm a bit of a wristwatch buff, I had earlier recognized that he was wearing a new Rolex Yacht-Master II in white gold (a $25,000+ watch). He didn't get that from cutting deals. More