Oxmoor Mazda

DO NOT USE THIS DEALER!! AT VERY LEAST DO NOT GO THROUGH GREG RAMBO!! Wow. By far the worst experience ever!! We spoke with Greg Rambo over the phone who assured us that they would beat a USAA quoted p GREG RAMBO!! Wow. By far the worst experience ever!! We spoke with Greg Rambo over the phone who assured us that they would beat a USAA quoted price on a Mazda 5 PLUS give 0% for 5 years. We told him we were travelling 3+ hours to make this deal and he said they would make it worth our trip, that they were trying to improve their ranking among the national mazda dealerships as they were already in one of the top dealerships already. He said his manager takes pride in having people come long distances to make a deal with them as it shows they are extremely competitive. At first impression we expected them to have an impressive inventory. They did not. They had a small handfull of options, none of them with the navigation system as promised in the quote. We were okay to deal with that. Upon arriving we learned that even though we had arranged with Mr. Rambo a time to make this deal, he was "away" at an auction and was pawning us off on another salesman. We explained the converstation we had with Mr. Rambo (I'm beginning to wonder if that is his real name because from where I stand I see nothing but weakness) and they were shocked that we were promised such a deal. After talking with the manager, they flat out refused to make a deal with us. Not even giving a counter offer. After expressing our frustrations and going back and forth trying to find a deal for us, they still didn't even come close to competitors (even smaller dealerships I might add). We didn't even see a manager. We left empty handed. We called before going too far to see if they would at least beat prices we could have got local to home. Could not/would not even do that. Then they go back on what they said and tell us the 0% financing is only 36 months. RIDICULOUS. We talked to Mr. Greg Rambo on the phone and all he could say, "I'm sorry, man! I thought we could do it!" USAA brings up this dealership as one who is a part of their program but when we got there they denied it completely. Shady dealership if you ask me. We wasted 6+ hours driving time WITH a 3yr old and a 6 month old in the car and we are understandably upset to say the least. They do not care about the customer. They do not care about upholding their end of the bargain. They only care about numbers. Their numbers. I don't know about you but I would never want to give money to such a greedy operation. I am starting to wonder if they did it to us on purpose. DO NOT USE THIS DEALER!! AT VERY LEAST DO NOT GO THROUGH GREG RAMBO!! More

I have bought two new cars from Oxmoor Mazda, I would recommend this dealership to anyone, for both sales and service. The service department is great. One of my cars MX-5 is out of warranty but I still recommend this dealership to anyone, for both sales and service. The service department is great. One of my cars MX-5 is out of warranty but I still use their service department for oil changes and such. More

I am a first time buyer with Oxmoor Mazda and it was great experience. Mark Burris was very friendly as were all the staff that day. The finance manager even helped me save an additional $900 with reg great experience. Mark Burris was very friendly as were all the staff that day. The finance manager even helped me save an additional $900 with regards to an extended service plan I had purchased on my trade in that I didn't even know about. I would definitely recommend Oxmoor Mazda to anyone buying a new or used vehicle, just a great atmosphere and buying experience. More

The transaction took longer than expected but only due to the high number of customers visiting the showroom. The sales person was very friendly and the overall experience was very good. The dealership was v the high number of customers visiting the showroom. The sales person was very friendly and the overall experience was very good. The dealership was very clean and accesible. THANKS for all the help. More

Very easy to deal with, excellent customer service. Would recommend to all friends and family. We purchased a 2010 Mazda 6 Touring Edition. We are very happy with the car and all that came with it. Would recommend to all friends and family. We purchased a 2010 Mazda 6 Touring Edition. We are very happy with the car and all that came with it. We got tires for life of the car and 24 month buy back garunteee. More

I purchased a vehicle for my wife (MX5 Miata) for Valentine's Day. It was a surprise while she was away at work. Bill and the staff at Oxmoor Mazda were very helpful in making this transaction quick Valentine's Day. It was a surprise while she was away at work. Bill and the staff at Oxmoor Mazda were very helpful in making this transaction quick and easy. I found the vehicle online and proceeded to the store to make my purchase. I found the vehicle exactly as it was described and at the right price. I couldn't have asked for a much faster and easier transacation. To make things even better, Bill Willoughby the GM even let me take the big red bow from the showroom floor to place on the vehicle. My salesperson Herb drove the car to my house and placed it in the garage. When my wife got home that evening... well all I can say is that it was a huge surprise. Thanks! I have since been in for service on another one of my vehicles (Acura TSX) and that experience was great as well. I will return and spread the word. More

The did a great job, figured out what my car needed and fixed it. They were honest and easy to deal with. I will definetly go back there. I feel safe knowing my car was checked out and fixed by them and fixed it. They were honest and easy to deal with. I will definetly go back there. I feel safe knowing my car was checked out and fixed by them and I don't think they did any unneseccary work. More

well whare to start! first of all do not go there if you are unexperienced with vehicles, believe me they may be over priced!!! also once you are there is very difficult to get out, their customer service t are unexperienced with vehicles, believe me they may be over priced!!! also once you are there is very difficult to get out, their customer service techniques are very unexpected because if you are working with a sales person and let say is hard for him to make the deal with you, he will call someone else and start allover with you it may be untill the manager of the whole dealer may appear. please dont go there, and dont get me wrong i do love mazda but i rather go out of town to purchase one form a Mazda dealer.. if you are young take someone experience with you!!!!!!!!!. More

this was my first time going to a dealership to purchase a car. Well to make a long story short i was almost screwed and im glad i cought it i went to go buy a 2002 explorer xlt with a list price of 4,995 w a car. Well to make a long story short i was almost screwed and im glad i cought it i went to go buy a 2002 explorer xlt with a list price of 4,995 well this was a sunday night i got their around closing time they just got this car in rick said and he would cut me a deal on it for 4,000 and went on and on how he was cutting me a great deal so their is the bait well i agreed to let him hold my credit card info as a down payment so noone could buy it i was assured no charges would be applied the next day i was told i would need a cosigner my father agreed so they were happy and were like good everything is going smoothly well sunday nothing was wrong with the car when i saw it the next day the driver side door panel was taken off and all wireing was out. bill assured me it would be taken care of. When all the paper work was typed up and ready to be signed the number were tatally wrong after taxes and warrenty and intrest i would be paying well over 15,000 the intrest was 14.25%. I stated my father and i could go through our bank and get it at 4.25% we are through kentucky telco fed credit union and yes u can get 4.25% when they did not beleave. so i said we were through deal was off and i left. Bill, and Rick continuasly tried to call me to try and close the deal i stopped answering their calls so i recieved a text from bill stating (you waisted my time, No bank will ever treat u like i did, Your deposite is none refundable) Well for one hes right no bank that i deal with will never treat me as bad as they did. they lost my buisness and my familys buisness i suggest they lose everyone elses aswell but if u do buy from their be carefull and good luck. More