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Oxmoor Chrysler Dodge Jeep Ram
Louisville, KY
1,008 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 08, 2015
Car is in Service going on 5 weeks I took my 300c which I purchased a little over 8 months ago in on May30th, actually it was towed into the dealer. The car wouldn't go into drive, I w I took my 300c which I purchased a little over 8 months ago in on May30th, actually it was towed into the dealer. The car wouldn't go into drive, I was told it wouldn't be looked at until middle of the week, that week came and went and nothing, then another week came and went and still nothing, no follow up, no update. I had to initiate all contact. The reason why my car was sitting on the lot and not in service? They were understaffed for transmission techs, they have only 1 technician. No loaners so I racked up 3 rentals, finally got a loaner last week. I haven't been re-reimbursed for yet by Chrysler because they haven't indicated it a warrant-able claim, even though the transmission is out of the car being repaired, I'd call that warrant-able claim under power train, wouldn't you? So who knows how much longer now. I had to chase down every update on my own, it's already a hassle being without my vehicle so having to chase down updates is just insult to injury. The Service Advisers can't do anything because they're just a middle man so to speak, I guess they're there to vent to, I don't know. I bought certified pre-owned thought it would be a good move and provide me some even better service. Nope, I got a free tow, $600 in rental fees, have made a payment on the car while it sat on their lot. It's been a nightmare that I hope I can save anyone from. As soon as the car is fixed I will be literally driving it from their dealership to another dealership and trading it in, it's not worth the hassle of keeping and worrying about what may go wrong next that will have it sitting for another month and a half or more because of a specific service staffing issue which will ultimately become the customers problem. Right now I'm at 5 weeks without my car, I may end up having made 2 months worth of car payments on a car sitting at their dealership, or more who knows at this point. All I can think about is trading this car in and never looking back at the Chrysler brand and this dealership's service. Don't take the risk, move on, I'm learning that the hard way so you don't have to. More
by ROLIVE
Employees Worked With
Only talked with David the Service Advisor
July 06, 2015
The Finance Manager doesn't know how to help the customer. The Finance Manager kept on Lying to us that he contacted the Chrysler company about our issue but it is now over a month we never receive an answer a The Finance Manager kept on Lying to us that he contacted the Chrysler company about our issue but it is now over a month we never receive an answer and every weekend both me and my husband went to Oxmoor and asking him If he already send a request to Chrysler Company but he keep on telling us that he kept on calling the Chrysler and even leave a message but they never call him back. You can tell that your finance manager is such a liar and didn't do his job. More
by corinagreen
June 25, 2015
service performed Took longer then stated but was acceptable considering the amount of work that needed to be done. Vehicle was washed and cleaned after completion and Took longer then stated but was acceptable considering the amount of work that needed to be done. Vehicle was washed and cleaned after completion and service performed explained. More
by durango2013
June 17, 2015
Very good overall experience. Great personal service by honest and professional sales team. Ordered a new jeep grand cherokee from factory for the exact price quoted by sales team. Great personal service by honest and professional sales team. Ordered a new jeep grand cherokee from factory for the exact price quoted by sales team. Jeep arrived at dealership well ahead of schedule and met every good expectation. Exceptional service. More
by jeepers, creepers107
Employees Worked With
Lexi Young
June 10, 2015
Great Service Got just what I wanted at the price I wanted also got the the price I wanted on my trade in. Hassle free and friendly service! Got just what I wanted at the price I wanted also got the the price I wanted on my trade in. Hassle free and friendly service! More
by Robert3010
Employees Worked With
Lexi Young
May 23, 2015
Supurbe customer service and no nonsense sales experience Cathy makes it fun to pay my bill and my golden retriever loves her Janet always goes the extra mile in service and is the reason I have purchased tw Cathy makes it fun to pay my bill and my golden retriever loves her Janet always goes the extra mile in service and is the reason I have purchased two new cars here in last six months More
by Aviator
Employees Worked With
John Kolts, Cathy Ackerman
May 19, 2015
Very friendly, great customer service. Good service and very accommodating. Last service visit ran a little long so they put me into a conference room so that I could attend to conference Good service and very accommodating. Last service visit ran a little long so they put me into a conference room so that I could attend to conference calls in privacy. My wife does not speak English, but they go out of their way to assist her. I have been happy with my sales, service, and parts experiences. More
by ChrisRotta
Employees Worked With
Cathy Ackerman, Kevin Zeiser
May 05, 2015
great My total experience at this dealership eas grrat. My credit eas poor snd they put in in a car that far exceeded my dreams. My salesman was also great My total experience at this dealership eas grrat. My credit eas poor snd they put in in a car that far exceeded my dreams. My salesman was also great and well informed. I will always do my shopping hete. Great More
by Madoshi
April 27, 2015
Service Car was towed twice to the service department. Took 3 days to put in a 25.00 Speed sensor and was charged 205.00. By the time I drove home the check Car was towed twice to the service department. Took 3 days to put in a 25.00 Speed sensor and was charged 205.00. By the time I drove home the check engine light came on and the car couldn't be seen until the next week. By Thursday the car would not start again but was able to be jump started and taken back.... The car was looked at Friday and I was told I needed to purchase a 256.00 new battery. When I asked if that's all that was wrong I was told they couldn't diagnose the car because they couldn't get a charge. 20 minutes later a sales person called me wanting me to consider trading the car in because it's "up in miles!" My car has 80,000 miles on it! But it's interesting that the gentleman who I sent to tow the vehicle was able to charge the battery to put my car in neutral... he also said Joseph Price charged the auto to move it from the service department.... But it couldn't be charged to diagnose without purchasing a 256.00 battery?? Shady operations. By the way, I didn't need a battery... More
by Kim
Employees Worked With
Cathy Ackerman
March 23, 2015
Service 650 miles from home I was recently in Louisville for the NCAA basketball tournament. The first day in town my brakes locked up on my Chrysler Town and Country. I manage I was recently in Louisville for the NCAA basketball tournament. The first day in town my brakes locked up on my Chrysler Town and Country. I managed to get the van to Oxmoor's service department the following morning. I had no idea what to expect bringing my van to a dealership 650 miles from home. As it turned out, I should have had no fears. Everyone at Oxmoor was fantastic. Janet told me they were extremely busy but she would try her best to fit the van into the shop. By mid day the problem was found, parts were on hand and work begun. I can't say enough about the personal attention I was given. From Janet at the Service Desk to Tim the shuttle driver. Everyone was professional, courteous and extremely friendly. I know if I was from a nearby area, I would be a regular customer. Thanks so much for making a stranger welcome. More
by DC66
Employees Worked With
Tim, shuttle driver
