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Owen Ford - Service Center

Marshall, IL

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41 Reviews

41 Reviews of Owen Ford - Service Center

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May 30, 2018

Service The crew is very attentive to my questions. It's also nice that the Service Dept will pick up my vehicle at my workplace and bring it back when they More

by tnt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Santrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2018 -

Owen Ford responded

Thanks for the great review. We are so fortunate to have awesome employees in both our Service and Sales departments and we are thankful for customers like you. Your business is greatly appreciated! Here's wishing you many happy and carefree miles! Respectfully, Joe Jacobson, GM

May 27, 2018

Speedy service I took my car in for a flat tire and a oil change , they where able to fix my car that same day and got my car back on the road. Even explained to me More

by Ford1678
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Santrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2018 -

Owen Ford responded

Ryan and Shane are great and really care about their customers. Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 26, 2018

Service Matt is a very good mechanic! Very knowledgeable and several years of experience!! I would trust him with any of my vehicles. Quality of work is great More

by mullen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2018 -

Owen Ford responded

Matt is great at his job - your words are appreciated. Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 26, 2018

Just like family We always ask for Matt Hain in the service department and we recommend him to everyone we know. We have gone to Matt since before Dorset was in Mars More

by Mechanic, CMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2018 -

Owen Ford responded

Matt is awesome and he focuses on getting the work done right on the first try, every time. Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 26, 2018

Extremely good This service department has a great 5 star service department. I truly appreciate how polite they where they had the parts on hand and got my car ba More

by jimcraine869
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Santrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2018 -

Owen Ford responded

We know our customer's TIME is very important; we try to get your vehicle back quickly; however first we want to try and fix it right the first time. Thank you for the kind words and 5 star rating. As always, our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 26, 2018

Amazing Matt has worked on our families cars for a long time and has always done a great job. If we ever need help on a car Matt is the first person we contac More

by HappyCustomer246
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2018 -

Owen Ford responded

I totally respect your feedback; could not agree more - automobiles today are very expensive to work on because they are so complicated. We try to have the very latest in diagnostic equipment on hand in order to fix your vehicle right the first time. Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 26, 2018

Great Matt always does a great job on my car. That's why I go to him every time I need an oil change. Thanks, for the great service More

by Chels13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2018 -

Owen Ford responded

Thank you for your trust in Matt, the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 26, 2018

Awesome! Matt was fantastic, easy to work with and very friendly! He answered any questions I had and it was overall a great experience! I will definitely be v More

by M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2018 -

Owen Ford responded

Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 26, 2018

Awesome service Our community is lucky to have these guys here to take care of our vehicle needs! I would recommend them to anyone not only are they honest but they a More

by JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2018 -

Owen Ford responded

Appreciate the recognition, we are here in your community - we are here to help everyone in the City of Marshall, Clark County and the surrounding area. Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL

May 26, 2018

Great service from Josh Clark! Great overall customer service! Would highly recommend Dorsett Ford to anyone! Josh Clark Gets me fixed up every time I'm in need of a repair! More

by Shelbypaige8791
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2018 -

Owen Ford responded

Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL