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Owen Ford - Service Center

Marshall, IL

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41 Reviews

41 Reviews of Owen Ford - Service Center

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March 29, 2021

After purchasing several vehicles from this dealership, and working with previous service manager’s Josh Clark is by far the worst I have ever attempted to work with. On one visit I overheard him being rud More

by BMckillop
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Josh Clark
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2019

Service I Have been coming there alittle over 6 years now They have a awesome Shop team The shop is great they take the time to listen to you and even if y More

by SHARIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Santrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Leitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2018

We were treated like locals! My husband and I are from Utah, we were visiting family in Indiana. Our car was making an odd noise in the front end. I called a couple of places to h More

by 1965Gunner$
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jacobson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Santrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2018

Professional and Friendly Dealership I would recommend this dealership for service. The employees I spoke with were professional, friendly, and were able to answer any questions I had re More

by Wheels2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Santrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2018

Great service! I went in to get a warranty repair on my vehicle and had two hours to utilize shopping because I’ve been looking for a new vehicle anyway. The staff a More

by JordanR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Santrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Richey
July 22, 2018

The helpful and friendly dealership I was on my way home from work my car horn would not stop blowing and blowing even when I stop the car and got out no key in it my friend Liz took me More

by Dodge gal Doris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2018

Awesome! He was so helpful getting my settings in my car corrected! I tried for hours to fix it and he did it in 5 minutes! More

by Taylvr24
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2018 -

Owen Ford responded

Thank you very much for your kind words and 5 Star Rating. Josh and his entire team in the service department really try to make your life easier and carefree. Have a great ownership experience and drop by for a "cup of joe" anytime! Have a great driving experience. Best Regards, Joe Jacobson, GM

June 21, 2018

Very pleased! Came in for just an oil change, and got out for less than $70!! Usually pay $100. plus so this was a welcome change! While waiting in customer lounge, More

by Traveller1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Santrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Dorsett
Jul 02, 2018 -

Owen Ford responded

Brian Dorsett wanted me to pass on a heartfelt "Thank you" for the great review. We are so fortunate to have awesome employees in both our Service and Sales departments and we are thankful for customers like you. Your business is greatly appreciated! Here's wishing you many happy and carefree miles! Respectfully, Joe Jacobson, GM

June 21, 2018

Truck repair Shawn Walton went the extra mile to make sure my truck was fixed right. The service people did a great job of finding the problem. More

by Chevytruck9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Santrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2018 -

Owen Ford responded

Shawn wanted to say "Thanks" for the great review. We are so fortunate to have awesome employees in both our Service and Sales departments and we are thankful for customers like you. Your business is greatly appreciated! Here's wishing you many happy and carefree miles! Respectfully, Joe Jacobson, GM

June 21, 2018

Serviced car Very friendly atmosphere, was treated like family. Clean environment, employees were very friendly and helpful, car was serviced and was done in a ver More

by waltonc2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Leitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2018 -

Owen Ford responded

Thanks for the great review. We are so fortunate to have awesome employees in both our Service and Sales departments and we are thankful for customers like you. Your business is greatly appreciated! Here's wishing you many happy and carefree miles! Respectfully, Joe Jacobson, GM

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