Owatonna CJDR Ford Lincoln - Service Center

All the staff is so respectful. They help you out in whatever you are needing done.They have patience towards listening to your feedback.Nice people to be around. They help you out in whatever you are needing done.They have patience towards listening to your feedback.Nice people to be around. More

I have a leak on my coolant. I asked the guy about it and he said I need to make an appointment in the shop. It is obvious where the leak is so I asked an independent to look at I asked the guy about it and he said I need to make an appointment in the shop. It is obvious where the leak is so I asked an independent to look at it and he took one minute and orders the part. He got this repair and part mark up More

I scheduled service with them on my vehicle. I was told they were 2 weeks out. That's fine I said and awaited the appointment. I arrived 30 minutes prior to the scheduled appointment at which ti I was told they were 2 weeks out. That's fine I said and awaited the appointment. I arrived 30 minutes prior to the scheduled appointment at which time they asked me is I needed a ride to which I said if you'll take me back to my home (21 miles away) yes. They would not go that far. I thought this unfortunate but fine I'll wait the approximately 4 to 5 hours the service would take and went to their service waiting area. After about 4.5 hours I went to see where they were at with the vehicle as no one has approached me while several others had come and gone ( I understand that oil changes etc. are faster than the services I needed). I found after waiting in their waiting area they had not even started. I will never use this dealership for anything in the future despite it being one of the closest Dodge dealers and my having purchased my most recent Dodge there and having several others. Somewhat relieved that I resisted the temptation to talk about replacing my 2019 purchased there with a 2022 from there. I will do it elsewhere More

Went to Owatonna Motors to get a key made for a Ford Escape. Was told they had 4 keys in stock but I had to go to service. In service I was told I had to go to parts. After explaining that parts sent me Escape. Was told they had 4 keys in stock but I had to go to service. In service I was told I had to go to parts. After explaining that parts sent me to him he got on his computer and said they could do it in 8 days. After further explaining that it was my daughters car and I had it now and wouldn't in 8 days I was told they couldn't help me. I went down the street to Batteries Plus where it was done in 5 minutes for a lot less money. Never going to Owatonna Motors for service again! More