Owatonna CJDR Ford Lincoln - Service Center

I was very pleased with the outcome and experience at this dealership. we where traveling through and our service rep Cristina Berrier was able to free up a tech to get the problem resolved and get us b this dealership. we where traveling through and our service rep Cristina Berrier was able to free up a tech to get the problem resolved and get us back on the road in very short order. Thank them for us. More

The only reason for the low score was I was told the work would take a couple of hours but ended being around 7 hrs and 15 minutes. Had I been informed it would be an all day repair I would have made differ would take a couple of hours but ended being around 7 hrs and 15 minutes. Had I been informed it would be an all day repair I would have made different arrangements for the day. More

Customer service emphasis is evident from the moment you get to Owatonna Ford. I have been a customer for over 15 yrs despite living 30 miles from the dealership. I have tried other Ford dealerships and t get to Owatonna Ford. I have been a customer for over 15 yrs despite living 30 miles from the dealership. I have tried other Ford dealerships and they can’t/wont do what Owatonna Ford can which is make servicing your vehicle as well as purchasing your vehicle a great value and experience. Bruce Meyer is top notch in the vehicle service department. More

They fixed the problem with my climate control on time and as promised. They gave me a concise explanation of the problem. and as promised. They gave me a concise explanation of the problem. More

I was the first one in for the Quick lube. The technician were right there on time. They did very good job. Very professional. The technician were right there on time. They did very good job. Very professional. More

Jim from the Body Shop is an excellent person for educating me on doing market research for what cars are worth. educating me on doing market research for what cars are worth. More

Very welcoming got car in did the job in the time they said it would take The customer waiting area very nice and stylish Always friendly and get the job done said it would take The customer waiting area very nice and stylish Always friendly and get the job done More

Very quick and informative information about my oil change! Very clean waiting room quick check out. change! Very clean waiting room quick check out. More

The gentlemen had dmiles. They were well mannered. The facility was clean. The service was fast. They were well mannered. The facility was clean. The service was fast. More

Happy with the warranty coverage & quick repair for my breakdown. The CS person in the service area can be a little over the top at times & talk down to the customer. breakdown. The CS person in the service area can be a little over the top at times & talk down to the customer. More