Owatonna CJDR Ford Lincoln - Service Center

My car was under warranty, but they didn’t bother to check that and were prepared to charge me labor on a warranty item. Additionally, it cost $96 for a cabin filter which could be purchased online for check that and were prepared to charge me labor on a warranty item. Additionally, it cost $96 for a cabin filter which could be purchased online for $15. Highway robbery. More

I have not got the vehicle in my possession yet. I had the truck for 19 hours, the truck has been at your service center for 3 weeks now. I get no updates unless I stop in and inquire. I stop in on I had the truck for 19 hours, the truck has been at your service center for 3 weeks now. I get no updates unless I stop in and inquire. I stop in once a week and am told to just keep driving the loaner. It has been so long that I have already received the title and made the 1st payment for a truck I do not have. I have no idea why you would send me a survey. More

Cristina in the service department was very helpful and understanding of the situation I came in to the dealership with. Thanks so much! understanding of the situation I came in to the dealership with. Thanks so much! More

Took my vehicle in for oil change/tire rotations for almost three years (have been a customer for six years). They refused to rotate my tires- told me they looked new every time. This most recent time almost three years (have been a customer for six years). They refused to rotate my tires- told me they looked new every time. This most recent time, I was told I would need new front tires real soon. When I asked how that can happened, I was asked if I bought the front tires at a different time—I had to remind him that I leased the vehicle from there. Then he decided to check the records and realized they had never rotated my tires. I received a free tire rotation then…a little too late. Disappointing and lost my loyalty. More

great communication, prompt service, i am pleased with the whole experience , thank you very much the whole experience , thank you very much More

Very great customer service yesterday when I got my oil change in my truck thank you guys. change in my truck thank you guys. More

they not only changed my oil. ..they changed my life! They are very professional at what they do! ..they changed my life! They are very professional at what they do! More

Chris is awesome like going to the Ford dealership hope i don't go back though ☺️ don't go back though ☺️ More

Very pleased with the service we had. It didn't take them too long to fix. It didn't take them too long to fix. More

Don’t have to make an appointment-courteous and prompt service-they go over vehicles condition after service completion service-they go over vehicles condition after service completion More